I encountered a pleasant experience @ Brandfon Hyundai. I
initially requested for a quote online and while it took them a little longer than expected to get back to me, once someone did get back to me, they
initially requested for a quote online and while it took them a little longer than expected to get back to me, once someone did get back to me, they were quick to answer my questions & provide the information I needed. I was quoted base MF rate, base residual value, nothing was marked up nor hidden. Every number figure was clearly stated on the quote sheet. When it came time to take personal delivery of the vehicle, I was greeted by John Evans in management & John Mercado in sales went over the vehicle with me. Wesley in the finance department helped finalize my paperwork. While he did offer me a vast array of after sale products, he was not pushy & explained each one in great detail. He clearly knew what he was doing, he didn't sound like he was reading off a scripted sales sheet. Overall, an extremely pleasant experience with all employees I had encounters with. I wished I lived closer so I can use them for service. I took a glance at their service area and it was busy yet extremely clean! Everything was neat & in order. The customers vehicles looked like they were being handled with great care while in the service department. I hope to do business with Brandfon Hyundai in the near future!
Absolutely fantastic! They worked with me quickly and
efficiently and I was able to get a lease for the car I wanted for the price I wanted in two days. They kept in contact with me before, during and af
efficiently and I was able to get a lease for the car I wanted for the price I wanted in two days. They kept in contact with me before, during and after the lease and they've been great! And the car is fantastic! We've never owned a Hyundai before and we were very happy with the Tuscon! Really great ride and really great experience. All should feel confident going there.
First Time Car Owner
Let me start by saying this was my first car purchase and I had Costco front the deal. John Evans is the most patient Sales Manager I have dealt with
Let me start by saying this was my first car purchase and I had Costco front the deal. John Evans is the most patient Sales Manager I have dealt with over the course of two months searching for cars from multiple dealerships and brands. He went through calculations with me over the phone answered all my questions BEFORE I even committed to going in and test-driving and then finally buying the car. It was a back and forth conversation over two weeks about costing, rebates, and taxes, etc. Alex was nice and sweet. The person you need to be extremely careful of is Wesley the guy that will handle your signing. The guy is rude and will make you feel like you are an idiot. If you are a first-time car buyer, bring a friend unless you have a very aggressive personality because you will need it to deal with Wesley. He is impatient and will degrade you. If you need the time to go through the calculations because it is your money and you want to know where it is going DO NOT expect him to treat you with respect. As mentioned above I did the calculations before going in, but apparently they were slightly off and I needed more guidance since it was my first time. More patience from Wesley was necessary after all it was HIS job to make sure I left with a car. If you are confused about something understand that you will have to keep pressing him to get the answer you are looking for because he will try to talk around it. Run the calculations right there step by step because some things are taxed and some things are not. Do not trust his word, read the fine print, and ask questions until you are satisfied. I was there for over 2 hours because I wanted to know everything especially when it came to the dollar amounts and the warranty. I am thankful that my first impression was with John because if I had met Wesley first I would have never walked in to buy a car from them.
If you are looking for the best of the best in salesmanship, service, kindness, patience and consideration of all the customers needs, look no further
If you are looking for the best of the best in salesmanship, service, kindness, patience and consideration of all the customers needs, look no further! Tyler Destefano exemplifies all of the above and more and made our experience exceptional in every way! Wesley Eastwood took extraordinary care to explain all finanacial details and make this journey a pleasant one! John Evans was there to support and respect our need to make sure our car would be there for us and us alone. We feel very fortunate to have worked with this "Dream Team"...….and the cars speak for themselves!!
Ruby and Don
by Ruby and Don