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AutoNation Dodge Ram Broadway
Littleton, CO
2,158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 01, 2024
My experience with AutoNation, specifically with their commercial manager Amy, was nothing short of a nightmare dressed as a business transaction. The disdain and utter lack of professionalism I encounter commercial manager Amy, was nothing short of a nightmare dressed as a business transaction. The disdain and utter lack of professionalism I encountered was mind-boggling. It's as if the concept of customer service was an alien notion to her. Each unanswered call, each moment of silence, felt like a slap in the face—a clear message that my business, and by extension, I myself, were of no consequence.Imagine reaching out six times, each call echoing into a void, punctuated by a single, half-hearted callback that served only to highlight Amy's apparent irritation at having to deal with a "mere" small business owner looking to purchase three trucks. It was a masterclass in how to alienate and dishearten a customer. The message was crystal clear: I was an annoyance, an unwelcome interruption to her day.This wasn't just rudeness; it was an outright dismissal, a level of unprofessionalism so profound it left me reeling. It's one thing to miss a call, but it's an entirely different universe to make a customer feel like an unwelcome burden. This wasn't merely a lost sale; it was a lost opportunity for AutoNation to show that it values every customer, regardless of the size of their purchase.I was driven away, not just by the absence of service, but by the palpable disdain with which I was treated. My advice to anyone considering giving their business to AutoNation, especially to those dealing with Amy, is to run—not walk—in the opposite direction. There are places where your business and you as a person will be valued and respected. Unfortunately, AutoNation, under Amy's guidance, is not that place. My ordeal was a stark reminder that where one chooses to spend their hard-earned money is important. Choose a dealership that doesn't just want your business but respects it. More
by Samiam.1998.33
Employees Worked With
Amy Krutsinger
Helpful March 26, 2024
The whole team was friendly and knowledgeable. Would highly recommend you consider Autonation Dodge Ram Broadway for your next vehicle purchase. Would highly recommend you consider Autonation Dodge Ram Broadway for your next vehicle purchase. More
by datsun510dad
Employees Worked With
Javier Sanchez, Kameron Knox, Scotty Greenwood
March 14, 2024
Great dealers. Great people. Lots to choose from. Thanks to Jackson and Robert for a great deal and making things easy for me. Thank. Great people. Lots to choose from. Thanks to Jackson and Robert for a great deal and making things easy for me. Thank. More
by gregborne
Employees Worked With
Jackson Rosenblatt
March 10, 2024
It’s a great dealership to work with very knowledgeable. John was great salesman help me with all my needs. John was a great service manager was a great experience would definitely Recommend! It was a great John was great salesman help me with all my needs. John was a great service manager was a great experience would definitely Recommend! It was a great experience. They went out of their way to make me feel Great More
by kruczman
Employees Worked With
John
March 10, 2024
Ask for Amy Krutsinger! She went above and beyond to put me in my dream vehicle!!! She treated me and my family like we were family; she was very personable, welcoming and c She went above and beyond to put me in my dream vehicle!!! She treated me and my family like we were family; she was very personable, welcoming and checked in on us even after the purchase. More
by jrod.denver.co
Employees Worked With
Amy Krutsinger
March 07, 2024
The dealership presented a pristine environment, and all staff members exuded friendliness. My interaction with Scott and Robert was particularly pleasant; they were not only amiable but also displayed prof staff members exuded friendliness. My interaction with Scott and Robert was particularly pleasant; they were not only amiable but also displayed professionalism and extensive knowledge. The entire transaction proceeded swiftly and effortlessly. More
by jansen.josiah
Employees Worked With
Scott Greenwood, Robert Williams
January 13, 2024
IThe staff were friendly, but pushy and easy to deal with. For the most part it was a pleasant experience. My only frustration was that I found the truck I ended up purchasing on their website listed with. For the most part it was a pleasant experience. My only frustration was that I found the truck I ended up purchasing on their website listed at the "Autonation Price", I called and confirmed availability and price. Then after I arrived and test drive the truck, the price they brought to the table was $3,100 more than the advertised price. I was told someone made a mistake. It's not my fault someone "made a mistake" and they should've honored the advertised price which was also confirmedto me before I went to the dealership. It seemed a bit unethical as I'd they were trying to get customers in with a great deal then switch one you were at the dealership. I negotiated a thousand dollars of that price but it was still $2,000 more than their advertised price. I was frustrated, but in the end purchased the truck and the staff were very nice to deal with. More
by gdboothe
Employees Worked With
Laila
