Brandon Ford - Service Center

I brought my Escape in with a transmission problem. I always try to get Scott Parker to help me. Over the years he has been wonderful to me. He is kind and very knowledgeable regarding service issues and always try to get Scott Parker to help me. Over the years he has been wonderful to me. He is kind and very knowledgeable regarding service issues and cars. I would recommend him highly. In fact, I have recommended him and Brandon Ford to my friends. Thank you Scott! More

Good morning, my recent visit to Brandon Ford's service department was excellent. I followed Marty Heiss over from his previous dealership. He gave 5 star service there and he is giving 5 star service here department was excellent. I followed Marty Heiss over from his previous dealership. He gave 5 star service there and he is giving 5 star service here at Brandon Ford. Thank you Marty for all of your help. More

*Service Center* I left a google review a few years *Service Center* I left a google review a few years about a horrible experience we had at the service center. We bought a new car from Brandon *Service Center* I left a google review a few years about a horrible experience we had at the service center. We bought a new car from Brandon Ford 5 month ago. When it came to buying the extended maintenance warranty we expressed our concern about the service department but was assured the service department had new management and improvements were in place. Today, my husband brought his car in for service. When the car was done he talked to the service center he told them he would be there between 5 - 6 to get his car. I dropped him off just after 5, his paid receipt is time stamped 5:24pm. He called me and said his car is blocked in and they can’t find the keys to the other car to move it. It was more than an hour before they found the keys. During the time no one offered sympathy, remorse or encouragement that they were working to resolve the issue. When his car was finally unblocked the manager refused to come speak to him about the incident. This service center is beyond ridiculous. The other comments below about 6hr oil changes when you have an appt and damage to vehicles while in their possession are ALL true. We have experienced it all first hand. Be warned, pick another service center, this one will only frustrate you and waste your time. More

Brandon Ford service department has a online calendar where you can TRY to book a service appointment. I tried to book according to what was shown available for May 4. I got a call and was told nothi where you can TRY to book a service appointment. I tried to book according to what was shown available for May 4. I got a call and was told nothing is available for May 4 even though the calendar said available. I was advised that May 11 was the first date available so I booked May 13. I then got a call that told be the first available was May 14. The person I spoke to said the online calendar isn’t Updated. WHAT IS THE PURPOSE OF THE ONLINE CALENDAR IF ITS NOT ACCURATE ??? More

Set up an appointment a month early to be told after dropping they didn’t have the parts. Why set the appointment and waste my time then? I was very specific in what i needed and they were 70 dollar pa dropping they didn’t have the parts. Why set the appointment and waste my time then? I was very specific in what i needed and they were 70 dollar parts... I would have paid for them upfront if that was the issue, but the lady on the phone was too busy being rude to be helpful or take notes i guess. Brandon Ford Literally did not do any of the work i requested in the original appointment and was told to reschedule at a later time but they never offered to reschedule me. The few employees I interacted with were short and rude. I’ll be going elsewhere to get the work done. So pat yourself on the back for loosing consistent business because I have a lot of restoration work planned. Don’t waste your time on this place. All it had is name recognition and at this rate that’s not going to mean much in the near future if this is how they do business. More

I live near New Orleans but schedule trips to in Florida to get service at Brandon Ford because the employees and the services they provide are FAR SUPERIOR to any other dealership with which I've ever de to get service at Brandon Ford because the employees and the services they provide are FAR SUPERIOR to any other dealership with which I've ever dealt. During my last visit three weeks ago, Brent Thirkill was my main point of contact and once again he showed why Brandon Ford is THE place to go for honest, fair, reasonable priced, outstanding Customer Service. Brandon Ford employees tell you the truth about what needs to done, don't try to upsell unnecessary or more expensive services,and make certain you know they see you as a valuexcustomer they hope to see again. I highly recommend Brandon Ford for service, and Brest Thirkill for his outstanding attitude and focus on Customer Satisfaction. He makes you believe you've come to the right place as soon right away. e More

We would like to recognize, Tyler King for his exceptional service and professionalism on the evening of Valentine's Day. We had two dead batteries that morning on our Ford F 250. We were immediat exceptional service and professionalism on the evening of Valentine's Day. We had two dead batteries that morning on our Ford F 250. We were immediately received with compassion for our situation. Even though it was obvious to us that Tyler had a full night, he treated us with great importance and serviced our vehicle as quickly as possible. He salvaged our evening after an hour long drive. Tyler represents the Brandon Ford image well and should be considered a very valuable asset. Please value his efforts and reward accordingly. More