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Brandon Honda - Service Center

Tampa, FL

4.6
5,932 Reviews

5,932 Reviews of Brandon Honda - Service Center

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May 24, 2021

What a Great service department! I pulled in was directed where to park. No wait time Kyle helped me right when I parked. He was very helpful with the issues I was having with a vibration. He had the service More

by spincyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Figueroa
May 23, 2021

Elijah customer service was superb. He communicated with me throughout the process and answered any questions I had. Thank you for always exceeding my expectations at BH More

by acharyse713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah
May 23, 2021

We will never go anywhere else to purchase a vehicle or to get our van serviced! Taje is the best, he makes sure we have everything we need when we go in for servicing. Always goes above and beyond! More

by Ipen14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taje Blake
May 23, 2021

Be forewarned, should you find yourself having an issue with the staff here—which is probable, considering the turnstile of service advisors you'll see—you're likely to be blamed for the problems. The serv More

by Pagerwho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Mack
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Brandon Honda responded

Thank you for taking the time to share your experience with us. I am very sorry that the experience was not a good one and I would like to address the issues. If you could reach out to me directly I would be appreciative. Regards, Rachel Van Hart Service Director Brandon Honda Office: 813-769-4574 Cell: 813-952-6277

Jun 05, 2021 -

Pagerwho responded

Hi Rachel, I have spoken with your General Manger, Sam Raabe, about the situation. He assured me that the situation would be handled and that everything would remediated. The vehicle was to be taken to your sister dealer, Westshore Honda, for remediation of the issues discussed. Paramount of the issues was the security of the vehicle. Unfortunately, despite my best intentions and ample generosity under the circumstances I find myself having to report that the security issue remains unresolved. For reasons that are inexplicable to me beyond any reasonable comprehension, instead of having the keys to the vehicle replaced, I have even more keys active for the vehicle than when the situation started. To put it plainly, keys that were not even present at Westshore Honda remained active even after the vehicle security was to be remediated. This concern was clearly communicated in writing and over the phone on numerous occasions. You have failed to comply with the single most important demand. I have provided your dealer group with ample opportunity to remedy the situation given the gravity of the failures I have encountered. I have tried to to show your team the respect, patience and understanding that they deserve. Respectfully, I feel like my concerns are falling on deaf ears and my goodwill is long past its expiration. My families safety and security are my primary concerns. Your dealer group has violated this inviolable trust. You have twice asked me to forgive you and offered to repair the relationship. I was very clear, there will not be any additional chances. Your dealer group has failed me for the last and final time. I will be seeking remediation through alternate channels. Please, don't contact me again. I no longer wish to have any form of business relationship with the Morgan Auto Group. I respectfully request that you remove me from any mailing or distribution list that I may have been added to. Thanks, Travis Page

May 22, 2021

Great service from Chris Irvin relationship manager. Very professional and knowledgeable. We appreciate every minute we spent with him. I would recommend his professionalism to my friends and family. More

by tipitalatina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Irvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Rueda, John Ortiz
May 20, 2021

This person took care of everything on my vehicle when i was there for my service. I can't say thank you enough. Best regards and good luck. More

by Reynier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 19, 2021

Great service! Kyle took care of my car while I waited. I purchased my used Honda in 2019 and just purchased a new Honda. This is our 4th time buying at Brandon Honda. More

by rich728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021

Augie always delivers! He’s friendly, personable and always makes sure I’m taken care of and I’m in and out service quickly and efficiently. More

by tonjabrimhall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augustine Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021

Anthony Johnson provided excellent customer service and made my visit a breeze! He made it very comfortable and welcoming if I should have any questions or concerns in the future. More

by Alyssadetres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
May 18, 2021

Mack was very friendly and helpful throughout my entire visit! I will be sure to have him as my advisor every time I visit Brandon Honda! More

by Deja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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