Brandon Honda - Service Center

Service Awesome service center.. Everyone went above and beyond to take care of our car.. Jenn and Ryan were very polite, very helpful.. Treated our car as if Awesome service center.. Everyone went above and beyond to take care of our car.. Jenn and Ryan were very polite, very helpful.. Treated our car as if it were their own More

Responsive Service Manager Mike Hudak initiated my service request as I waited. His understanding of the warranty and process made my interaction seamless and efficient. After Mike Hudak initiated my service request as I waited. His understanding of the warranty and process made my interaction seamless and efficient. Afterwards, Mike clearly explained what was needed the next time I returned for service. I was impressed with his candor and honesty. The only concern I had was that the service mechanic did not recalibrate the tires after having them rotated. Obviously, the mechanic did not initiate the calibration and when I spoke to Mike, he assured me that corrective action would be taken. I can only assume the mechanic did not know how to recalibrate or, worst scenario, neglected to complete the work correctly. Regardless, I am confident that the mechanic will not make this mistake in the future. More

Long wait The reason I gave 2 stars and not 5 is because of the long wait before I could check in. This was my first time here.. i made my appointment for 3pm.. The reason I gave 2 stars and not 5 is because of the long wait before I could check in. This was my first time here.. i made my appointment for 3pm.. showed up on time.. I waited in my car In line for at least a half an hour before someone came out to take my keys for service. Both me and my boyfriend were extremely annoyed and upset. It’s almost like why make an appointment if your not going to honor that time! The service rep explained to us that if a priority customer comes they go before us. That’s something they should tell you when you make your appointment! If I had known I would of made arrangements and showed up a half hour early or just showed up and not made an appointment at all! Our service rep Augie was very professional and nice though even after us being very upset we knew it wasn’t his fault.. if it wasn’t for his professionalism we would of just went elsewhere. Honda you need to communicate that service “rule” to your customers before they come in or your going to have a lot more upset/annoyed customers just sitting there wondering why no one is coming to help them!!!!! Also when I got home I noticed my rear license plate frame was bent! now it’s not the toughest frame but there should be no reason why it’s bent! We did a full walk around inspection of the car before it went in and it was just fine..so now I’m stuck driving around with a messed up frame.. even if it was an accident with something that happened in the shop tell your customer!! They will gain more respect for you being honest. Someone knows they messed my frame up and didn’t say a word!! don’t know if I’ll be going back.. I was so frustrated by the time I got home I had no energy to even call and complain. More

Great service It was easy to make a service appointment for an oil change. Service personnel were very friendly and efficient. Great service. We will return when ot It was easy to make a service appointment for an oil change. Service personnel were very friendly and efficient. Great service. We will return when other service is needed. More

Service We have purchased many vehicles from Brandon honda and have had excellent experiences every time, highly recommend. Service department is efficient a We have purchased many vehicles from Brandon honda and have had excellent experiences every time, highly recommend. Service department is efficient and courteous. Have a Crv. More

Great job From making an appointment to leaving with my vehice the experience was good. Kyle listen to my repair requwt and asked the right questions. Battery From making an appointment to leaving with my vehice the experience was good. Kyle listen to my repair requwt and asked the right questions. Battery problen-it kept dieing. I had to leave the vehicle and Kyle kept me informed of the progress. Eve, was the shuttle driver and her attitude and friendky manner is a gret asset to your company, The bottom line -I wish I had brought my car to Branden Honda when the problem first occured. It would have save me money and frustration. Thank to your staff you have made a friend. More

Very professional and friendly He managed my time, explained clearly and very professional as friendly. I will go back again. I am happy with the service provided in such short ti He managed my time, explained clearly and very professional as friendly. I will go back again. I am happy with the service provided in such short time More

In and out service I went for service because my tire pressure light went on, (I have nitrogen in my tires) and wanted to makesure I didn't have a nail in my tires befor I went for service because my tire pressure light went on, (I have nitrogen in my tires) and wanted to makesure I didn't have a nail in my tires before heading for a long drive (I live in a construction zone). I mentioned to Ryan I was in a rush and I was out of there in no time. More

Great Service and Staff Purchased 4 cars from Honda and the staff and service department have always been great. I have all services performed at Brandon Honda, no reason to Purchased 4 cars from Honda and the staff and service department have always been great. I have all services performed at Brandon Honda, no reason to go to other repair shops. More