Brandon Honda - Service Center

My experience with Brandon Honda I took my car to Brandon Honda last Monday for regular maintenance and detail. My advisor is Veron Liburd. My appointment was 10:00 am. I arrived at t I took my car to Brandon Honda last Monday for regular maintenance and detail. My advisor is Veron Liburd. My appointment was 10:00 am. I arrived at the dealership and as soon as Veron saw me he dropped everything thing and came to take the car. After it is done. They did exceptional job. Veron, I CAN NOT Thank enough for doing such marvelous job. I am truly speechless. Veron my friend you exceed my expections by billion miles. Veron You ARE the BEST. I am truly blessed that I bought my car from Brandon Honda. Mr Medrek Thank you Zillion times for making buy this car from the BEST Delearship in the world The ONE and ONLY ONE BRANDON HONDA. You and Veron make feel so special like I am your only customer. When I come to Brandon Honda for service you make me feel that I am at home, very well taken care of. Your hospitality, your sincere warmth and kindness, making me feel that I am so welcomed here and so important. Mr Medrek thank you so much for everything. I highly appreciated. I am your customer for LIFE for sales and service. Veron, you are the best advisor in the whole world. Pls accept my sincere thanks and appreciation for all your continuous help in taking care of my car. I know it is the for the battle of the Bay. Brandon Honda is the ONLY WINNER because no body comes close to their exceptional and extremely Superior customer service. I mean NO BODY. Go Brandon Honda. Finally, Mr Marazzi thank you so much for hiring Veron and Mr Medrek. I vote for Brandon Honda as the Only Winner not only in the Battle of The Bay but. worldwide. Sincerely Kefah khalaf More

Excellent customer service I worked with Veron. He was extremely helpful and courteous. I trusted his suggestions and felt he was honest and straight forward with me. The qualit I worked with Veron. He was extremely helpful and courteous. I trusted his suggestions and felt he was honest and straight forward with me. The quality of work was excellent and I will definitely continue to service both of my vehicles at Brandon Honda. More

Superior Service I brought both my cars in for service this past week (One Wednesday and one Thursday) and I worked with Mike Hudak. Mike was with me the entire way fr I brought both my cars in for service this past week (One Wednesday and one Thursday) and I worked with Mike Hudak. Mike was with me the entire way from start to finish and everything in between. Brandon Honda is also who sold me both of my vehicles. Mike is an outstanding service advisor and always makes sure I am happy with the work that was done and ensures he keeps me informed along the way of what is happening and about how much longer it will be. Let's face it no one likes to go to get their car fixed but Brandon Honda makes it the most pleasant experience I have personally ever had, from the nice waiting room to a nice cafe with plenty of options so you don't have to be Hangry while you wait. The fact they let my Saint Bernard basically have the run of the place has nothing at all to do with this review.....;) More

Great customer experience for service Can in sane day for oil change and other services needed. I was shuttled back to my home while services we being done. And got my car back good as new Can in sane day for oil change and other services needed. I was shuttled back to my home while services we being done. And got my car back good as new More

Outstanding Service on my Honda Pilot I took my 2016 Honda Pilot Elite in for service because I kept seeing Engine Idle function was "not available" as well as my SUV engine would die aft I took my 2016 Honda Pilot Elite in for service because I kept seeing Engine Idle function was "not available" as well as my SUV engine would die after waiting for a light. When it was time to let go of the brake, the engine would die. It had just started this and after 3 incidences in one week, I took it in for service. The Engine Idle function issue did not interfere with the operation of other parts of my SUV, so it was still safe to drive. Even though I had no appointment, and I showed up around 12:30 pm, the service department was able to get my Pilot in for service to fix the problem while I went with my daughter to do other errands. Service technician performed diagnostic tests and found a "malfunction code" for the Engine Idle function. Veron was my service advisor, and he handled the repair through my extended warranty - at no cost to me. I also had an oil change, as well as my transmission and brake fluids flushed and replaced. Once I got my SUV back, it was driving like a brand new vehicle again - very smooth ride. I was very pleased to have a hassle free service. Veron even gave me a Military discount and found a coupon for the Oil Change as well to help control the cost of maintenance. I will certainly return to Brandon Honda for service and maintenance again! More

Painless Oil Change Went in for an oil change and promised me it would take about an hour. I was led to the waiting room which was pleasant, had coffee and cookies availa Went in for an oil change and promised me it would take about an hour. I was led to the waiting room which was pleasant, had coffee and cookies available. I was able to catch up on my emails and before I knew it, I was out of the door. I asked for some instructions with my new CRV. The rep was patient and instructed me on the various uses of my dashboard and its many capabilities. Quite a pleasant experience overall. More

Problem Solved - Excellent Service Had an issue where a rock got caught in one of my brakes up against the rotor and made a horrible scraping noise. Called Brandon Honda Service departm Had an issue where a rock got caught in one of my brakes up against the rotor and made a horrible scraping noise. Called Brandon Honda Service department and spoke to service manager Michael Mack who goes by "Mack". He was very calm and asked me to come in to dealership. Once I arrived it was a very smooth process to hand off my vehicle and decide on what needed to be looked at because at the time we were unaware of what was causing the screeching/scraping noise on my Civic. I left for work and was contacted by Mack about 2 hours later that they had discovered a rock caught up against my brake rotor. They removed the rock and test drove the vehicle to make sure everything was okay. I was due for an oil change and rotation and had them do those services as well. Prior to leaving work to return to the dealership I was called by Mack just to touch base on what the services would cost and who would be point of contact in case he had left for the day. Btw, I was not charged for looking into the cause of the noise in my brakes. I returned to the dealership after work and my car was good to go. They had even rinsed it off prior to returning it to me. Overall, I am very pleased. The service guys were able to address the issue and Mack kept me in the loop at appropriate times in the whole process. More

Oil change & tire rotation Although I arrived early (prior to the location opening) there was someone available to place a number on the car. Once the service department opened, Although I arrived early (prior to the location opening) there was someone available to place a number on the car. Once the service department opened, I was greeted by Thomas shortly after. My car was serviced & completed in a timely manner. I don’t recall the young man’a name who kept me updated but he had a sense of humor. I’d like to recognize him as well. More

Honda Service for Michael Mack Michael Mack was very helpful and Professional. He went out of his way to explain the service to make sure I understood everything. I was so happy th Michael Mack was very helpful and Professional. He went out of his way to explain the service to make sure I understood everything. I was so happy that he didn’t rush thru explaining what was wrong with my Honda. More

Oil change and brake pads + Machining Rotors Was fairly quickly done all things considered (they had to get the parts from Nissan). Staff is always friendly and Job seems good so far. Car no long Was fairly quickly done all things considered (they had to get the parts from Nissan). Staff is always friendly and Job seems good so far. Car no longer shakes when stopping so I'm happy. More