Brandon Honda - Service Center

Accord V6 Vince Bartolomeo is the reason I keep returning and I hope he is always there..... He is a very nice service advisor and very helpful great job Vince. Vince Bartolomeo is the reason I keep returning and I hope he is always there..... He is a very nice service advisor and very helpful great job Vince. More

Major Service Concerns Addressed Ryan, the service advisor, listened to my concerns regarding the transmission, instead of disregarding my concerns, as I had been previously treated ( Ryan, the service advisor, listened to my concerns regarding the transmission, instead of disregarding my concerns, as I had been previously treated (including original purchase date of 8/2018). Ryan looked in the history of the Honda Pilot 2014, and found the transmission had never been serviced; although, Brandon Honda was listed (per Ryan) as the sole service provider. Therefore, they agreed to flush the system "free of charge". I was promised a spare key which they have finally agreed to follow through on their promise (after 7 months). I am still waiting to receive the key in my hands. I believe Ryan is not going to "drop the ball". Finally, my door lock problem and air conditioning unit was also a major concern upon the initial date of purchase. The door locks have once again been clicking throughout the duration of my drive for two days prior to the scheduled appointment. Ryan seemed to think of this as routine maintenance. I totally disagree... He stated that because it is used, this is routine and should be expected. He then gave me an estimate of approximately $386, which he reminded me that after my $250 deductible, they could help me. I didn't feel good about this. Although, the car was not purchased new, I had a great experience with the purchase, several years ago in Ohio, of a Honda Accord. It was 3 years old, and was delivered in great condition. The only regret I had was purchasing the dealer warranty... This was because I never had to use it. I had the vehicle serviced by the dealership, which included oil changes. I took great care of the vehicle, and in return, it took care of me. I sold the car with no problem, due to the need for a larger vehicle. I remember how proud I was to hand the new owner the maintenance invoices, along with a bittersweet feeling. I knew they were buying a great car (about 10 or 11 years old) for $4000. In conclusion, I desire a similar experience with a dealership that will treat the customer with utmost respect, and value their continued belief in the product purchased. More

Service repair Alicia Gant provided me with excellent service from begging to end with updates status of how and when my vehicle would be ready and explain to me of Alicia Gant provided me with excellent service from begging to end with updates status of how and when my vehicle would be ready and explain to me of all options I had during my wait .will definatly go back and have my vehicle serviced at Brandon Honda and reach out to service rep.Alicia Gant always More

Service Hedges Excellent service. Friendly. Prompt. Kyle Lampp went over all services and made sure if I had any concerns to call him anytime. Appreciate the clean e Excellent service. Friendly. Prompt. Kyle Lampp went over all services and made sure if I had any concerns to call him anytime. Appreciate the clean environment. More

Excellent Service Advisor in Vernon Lieber & service desk ca Words can't Express the helpful through sevice we receive from individuals that consistently try very hard to provide a excellent experience no matter Words can't Express the helpful through sevice we receive from individuals that consistently try very hard to provide a excellent experience no matter the issues we encounter with our vehicle...I would hate to Vernon as our adviser to a management position, he truly demonstrates a excellent professional attitude when issues occur with our Pilot...we don't fault him for not being a technical engineer the fact he tries to get us back on schedule without much delay is commendable. More

Wonderful Customer Service!! Everything was perfect! Wonderful experience! I do not have any complaints or issues. He was very professional, knowledgeable, and friendly. He answer Everything was perfect! Wonderful experience! I do not have any complaints or issues. He was very professional, knowledgeable, and friendly. He answered all of my questions and concerns!! More

Oil Change and Rotate Tires Augie gave great service as always; so personable. He is always honest with servicing my CRV-Touring. He promised 1 hour and delivered. BH provid Augie gave great service as always; so personable. He is always honest with servicing my CRV-Touring. He promised 1 hour and delivered. BH provided a sandwich and chips while I waited which was a plus since I had skipped lunch! A run through the car wash and pronto retrieval was a blessing. I live in Odessa, FL with other dealerships closer. I come to BH for service (& sales) because I know I will be treated well. Thanks. More

Great Service Friendly and courteous staff. Explained in detail service performed on the car. Recommend future services needed. Finished job in timely fashion as wa Friendly and courteous staff. Explained in detail service performed on the car. Recommend future services needed. Finished job in timely fashion as was previously estimated. Thank you! More

Good service Joe Greene was very helpful and got my vehicle on the fast track for my brake work. He had to leave early, but made sure one of the other advisers was Joe Greene was very helpful and got my vehicle on the fast track for my brake work. He had to leave early, but made sure one of the other advisers was ready to help with the final paperwork. Thanks to all involved.. More

Great, easy, painless service Great service as always. Clear and easy to understand. Mike Hudak is the guy for all your service needs. Alica Grant is amazing as well helping me wi Great service as always. Clear and easy to understand. Mike Hudak is the guy for all your service needs. Alica Grant is amazing as well helping me with wrannrty repairs on my civic. Check them out at Brandon Honda. More