Brandon Honda - Service Center

Their customers really do matter I recently had to have my outside mirror replaced. The parts had to be ordered and I paid for them in advance. While waiting for the parts, I had my i I recently had to have my outside mirror replaced. The parts had to be ordered and I paid for them in advance. While waiting for the parts, I had my insurance company inspect the damage. They informed me that I was overpaying for the parts and labor. This of course made me furious. I returned to Brandon Honda and demanded to speak to the service manager. After venting my steam, he explained that they typically will provide a bigger discount to insurance companies and that the markup is larger when I pay personally. This did not improve my mood at all since I had already paid for the parts. I understand that a business requires a profit, but it must be an honest profit in my opinion. When the job was finished, the service manager did the work at the same cost as what the insurance company quoted. He apologized for any inconvenience and applied credit to the account. In other words, he did whatever was necessary to correct the problem. The new installed mirror looks as good as the day I purchased the car. A company which does whatever needs to be done to accommodate the needs of the customer is all that should be expected of any company. And Brandon Honda delivers on this creed. More

Diagnosis of issues Ryan was very kind and professional contact person who kept us apprised of what was going on. He was hospitable and understanding of our situation. He Ryan was very kind and professional contact person who kept us apprised of what was going on. He was hospitable and understanding of our situation. He was quite efficient. More

Dedicated Service Advisor Although I had an appointment time for a simple oil change and tire rotation, the technician working on my car found several other problems that neede Although I had an appointment time for a simple oil change and tire rotation, the technician working on my car found several other problems that needed attention, so I agreed to wait a little longer and have the work done. When those tasks were finished, the tech took the car for a short test drive and discovered, through sound, another problem that could turn into a major breakdown (bad wheel bearing). Parts were obtained and replaced, but the technician again heard sounds that indicated the problem was not resolved...so he dug back into the wheel assembly and identified the new parts as defective. We had to wait another day to get replacement parts. In the meantime, my service advisor kept me continually updated, provided me with a temporary vehicle, and compensated me for my time and patience with a complete wash and detail service. I will request the same service advisor on future visits. More

Fixing Problems I had a problem and the first time it wasn't fixed right, but I brought it back and you found it and corrected it the second time. You were very nice I had a problem and the first time it wasn't fixed right, but I brought it back and you found it and corrected it the second time. You were very nice about doing it over. More

Mr Augtine is very detail and gets the job done the 1st time Job well done. Mr. Augtine does an excellent job presenting himself and explaining what is wrong and what needs to be done to meet expectation. Job well done. Mr. Augtine does an excellent job presenting himself and explaining what is wrong and what needs to be done to meet expectation. More

Great Service Great service. I was very pleased with how quickly Alica took my information and then scheduled my service. The service was completed within the tim Great service. I was very pleased with how quickly Alica took my information and then scheduled my service. The service was completed within the time frame she quoted. More

Maintenance Service I came in for my first service on my vehicle and Devin Watkins was my representative. He's an awesome, outstanding young man he's definitely a keeper I came in for my first service on my vehicle and Devin Watkins was my representative. He's an awesome, outstanding young man he's definitely a keeper. Devin made sure I understood everything that was completed on my vehicle. More

Great discount, 15% off labor I waited to get the timing belt replaced on my 08 Honda in order to get a discount. My regular dealership only had free rental for a day, but Brandon I waited to get the timing belt replaced on my 08 Honda in order to get a discount. My regular dealership only had free rental for a day, but Brandon Honda had 15% off labor. I had other work done while it was in the shop and was done in less than 6 hours. The guy who wrote up the ticket was informative and professional without being a typical "car jerk". Pleased with the service thus far. More

Great service! The service is great at Brandon Honda. I was just there for routine maintenance on my HR-V, but everything went smoothly and everyone was pleasant. I’ The service is great at Brandon Honda. I was just there for routine maintenance on my HR-V, but everything went smoothly and everyone was pleasant. I’ll definitely keep coming here for all my Honda needs! More

Excellent service I received excellent service at service every time I have come in. Jason went out his way to get me in out in timely manner. I received excellent service at service every time I have come in. Jason went out his way to get me in out in timely manner. More