Brandon Honda - Service Center

exceeded expectations I had never been to the service department and went with 5-6 questions on my new/used CRV. I was instantly & warmly greeted on a very chilly morning a I had never been to the service department and went with 5-6 questions on my new/used CRV. I was instantly & warmly greeted on a very chilly morning and directed where to go and what to do. Then met by Michael Mack (Mack) who is very through and saw that I was taken care of to ever detail of my visit. He kept me up to date on what was going on and that I was comfortable, he offered to Lyft or Uber me home or to the mall. Other than the length of time I was there, which was to no ones fault it just took that long to get through the list of things, my experience exceeded my expectations and all the questions and concerns were either answered or fixed. More

Second Chance There were some issues on my first visit in late December. After talking in length to the service manager, I returned to have some other things done a There were some issues on my first visit in late December. After talking in length to the service manager, I returned to have some other things done and was treated excellent. They would not have known there was an issue without my discussion but more importantly, they excelled on the last visit. More

Great customer service We brought our car in after our daughter had the oil changed and several items were recommended to be done. We made an appointment and met with Jenn w We brought our car in after our daughter had the oil changed and several items were recommended to be done. We made an appointment and met with Jenn who was very helpful and not pushy about things that needed to be looked at.she got us a lyft home and called later in the day to tell us what needed to be done. I requested a loaner car since we needed to leave the car overnight. She scheduled us to be lyfted back to the dealer and had a loaner car ready when we arrived. Jenn was awesome! She explained what needed to be addressed right away and what could wait until the next oil change or 2. I highly recommend Jenn and the service department. Very professional but not pushy. More

Great customer service My battery which was purchased less than a year ago died. The staff was very helpful during the entire process. From my call to the dealership, arrivi My battery which was purchased less than a year ago died. The staff was very helpful during the entire process. From my call to the dealership, arriving at the service department to replacing it with our too.much stress for me. More

Service Department is the best Did not have a scheduled appointment for my oil change and they took care of me in a timely manner. Very courteous and very nice people who make you Did not have a scheduled appointment for my oil change and they took care of me in a timely manner. Very courteous and very nice people who make you feel welcomed all the time. Devin Watkins was excellent. Will definitely keep his card information to reach out to him when i need to schedule service for my car, More

Well done! Brought the 2018 CRV in for first maintenance check & service. Communication and responses with several employees was great. They were able to make c Brought the 2018 CRV in for first maintenance check & service. Communication and responses with several employees was great. They were able to make contact with the body shop in MD that made some post-accident major repairs. All listened closely and responded well to my questions. More

Excellent customer service Augie promised that the wait wouldn't be any longer than an hour and he was right on point. Now this is what I call customer service. Augie promised that the wait wouldn't be any longer than an hour and he was right on point. Now this is what I call customer service. More

Best Customer Service I have seen in a while. They have the right people working the right positions here. I was helped efficiently, and had friendly quick service. Would recommend servicing you They have the right people working the right positions here. I was helped efficiently, and had friendly quick service. Would recommend servicing your vehicle here with these honest people. More

Great Service Department - Routine Service Went in for routine 30,000 mile service. Had a great experience with Michael Mack as my service advisor. He explained everything so I would understa Went in for routine 30,000 mile service. Had a great experience with Michael Mack as my service advisor. He explained everything so I would understand. He gave me the estimate of when the services would be done. He called several times with information to discuss some options, etc. My car was complete in the time frame he gave me. Mack made it very easy. He also followed up afterwards. I will definitely go back to Michael Mack again. More

Awesome dealership Like going to Honda service is always outstanding. They are efficient and quick. Customer service is awesome. They always do a great job with my car a Like going to Honda service is always outstanding. They are efficient and quick. Customer service is awesome. They always do a great job with my car and deliver the best service possible. Thank you Honda More