Brandon Honda - Service Center

Excellent Service, Very quick responds, Straight Forward. Took my Girlfriend vehicle for service, that's when i meet with Jacob Polanco, Excellent service, very efficient, very caring person, complain about o Took my Girlfriend vehicle for service, that's when i meet with Jacob Polanco, Excellent service, very efficient, very caring person, complain about on of the headlight was out, next day when vehicle came in for cleanup, took care of the headlamp and a recall, make sure everything was in line, was in contact with me all the time making sure i didn't need anything else and give me update on my vehicle, told the vehicle was going to be ready at one time, and at that time the vehicle was ready. no delays. When my girl when to pick up the vehicle she told me " Very nice guy dealing with that service writer again very caring person, I was in and out quick, no problem at all, and the vehicle feels great" More

Honest service Check in process is a bit odd ... despite plenty of of advisors standing around I could not just hand over my keys but had to repark in adjacent lin Check in process is a bit odd ... despite plenty of of advisors standing around I could not just hand over my keys but had to repark in adjacent line and than move my car forward 10 feet every 2 minutes.,. Until I got checked in. No big deal just odd and slightly annoying... Anyways: once I got ‘processed’ my advisor Vernon was great. My AC died and I was worried it will need replacing of some really expensive part. Luckily it was just a relay. Diagnosing, fixing it and changing oil took under 3 hours. Once diagnosed, Vernon called me and got my permission to go ahead and fix it and provided accurate estimate of the price. This dealership is out of the way for me, but I just might come back:) More

Great service VERY HAPPY WITH THE FAST CHECK IN BY DANIEL BEST THE ADVISOR AND THE REVIEW OF MY CAR BEFORE SERVICING, VERY FAST SERVICE, AND THE REVIEW OF THE VEHIC VERY HAPPY WITH THE FAST CHECK IN BY DANIEL BEST THE ADVISOR AND THE REVIEW OF MY CAR BEFORE SERVICING, VERY FAST SERVICE, AND THE REVIEW OF THE VEHICLE INSPECTION. More

Honda CVR Service I had a wonderful experience with Brandon Honda and Augustine Cardona. Scheduling my appointment online is what I like to do. There were many option I had a wonderful experience with Brandon Honda and Augustine Cardona. Scheduling my appointment online is what I like to do. There were many options to fit into my schedule. I came in to have an oil change, tires rotated. and new wiper blades. Augie was quick with the intake process and let me know he would make sure he did nothing more than I requested without asking me first. I was in and out within the hour (great completion time IMO). I love working with Augie. I would highly recommend him to anyone needing service work to see him as your advisor. I will be back and seek out Augie for my next Service. Thanks, Brandon Honda. More

Augustine...customer service above & beyond! Augustine has always been great. he gets things done efficiently, professionally and with a great attitude. He's an asset to Brandon Honda. He's the Augustine has always been great. he gets things done efficiently, professionally and with a great attitude. He's an asset to Brandon Honda. He's the only one I'll deal with. He takes care of his customers. More

AC gone My AC went on my new car of 2 months. I brought it in, and the problem was fixed fast. They try their best to do what need to be done -- they listen My AC went on my new car of 2 months. I brought it in, and the problem was fixed fast. They try their best to do what need to be done -- they listen More

Car repair This was not the first time bringing my car in for service. Each time I bring my car in I have had the same excellent results. My service advisor th This was not the first time bringing my car in for service. Each time I bring my car in I have had the same excellent results. My service advisor this time was Alica Gant. She was very professional and knowledgeable. She was easy to talk to and explained all details of my car repair. Thanks Brandon Honda and thanks Alica. More

Timing belt and motor mount replacement; 2 service visits I purchased my 2015 Pilot from Brandon Honda and have been entirely pleased with it. I have all service done and recently had a few warranty items tak I purchased my 2015 Pilot from Brandon Honda and have been entirely pleased with it. I have all service done and recently had a few warranty items taken care of; major items like timing belt and engine mounts. Throughout all my service experiences Augustine Cardona had been my service advisor. I frankly would not be interested in having anyone else handle any of my service needs. I’ve owned several vehicle brands over 50 years; 3 Mercedes, 1 Toyota, 2 Oldsmobiles, 5 Jeeps, and 1 Pilot before my current one. I’ve thus had a variety of vehicle service experiences with dealerships. However I’ve never had the pleasure of working with any service advisor as conscientious and service minded as Mr. Cardona. He is the most responsive advisor I’ve ever dealt with. He’s knowledgeable of his products and always upbeat. He follows up, keeps me advised with what’s going on and personally sees to it that the job is done well and to my satisfaction. You need to clone him as he’s the reason I deal with Brandon Honda. In my opinion, he represents the service conscious image your customers want to have with someone handling their vehicle repair needs. I must also add that most everyone else at the dealership that I come in contact with are cheerful and courteous to customers. That’s an incredible aspect of commercial sales culture to develop. Thank you for allowing me to share my comments as I strongly feel excellent service deserves recognition. More

Flat tire I had a flat tire on my way to church and a friend picked m up. I called the towing company they towed my Civic to Brandon Honda in record time. I p I had a flat tire on my way to church and a friend picked m up. I called the towing company they towed my Civic to Brandon Honda in record time. I picked up my card the next day. Everyone was efficient and friendly - I did not have to wait long. They also replaced my windshield wipers, which were screeching. Total cost to me: $00.00. I even got a bottle of water. I've been a Honda gal since 1977. Audrey P. More

Oil change It was fast and friendly. I came in for service. I was out in about an hour. I have absolutely no complaints. Other than I have to fill out this comme It was fast and friendly. I came in for service. I was out in about an hour. I have absolutely no complaints. Other than I have to fill out this comment box. More