Brandon Honda - Service Center

Integrity One extremely important word can make a great business - "Integrity". Augustine and Rachel have been the two key service members that have assisted L One extremely important word can make a great business - "Integrity". Augustine and Rachel have been the two key service members that have assisted Louise and I. They have consistently stood by and followed through with what they said they will do. We have a great appreciation for the style of business and customer service they provide on behalf of Brandon Honda. By having such a great service department staff, it makes us want to recommend you to people we know and for us to come to you to purchase future vehicles. More

Great Customer Service I always come to Brandon Honda. Everyone is always so nice and eager to please. My initial purpose was service, but I ended up upgrading my car! It wa I always come to Brandon Honda. Everyone is always so nice and eager to please. My initial purpose was service, but I ended up upgrading my car! It wasn't planned so Zack treated me to a delicious lunch at their café. Luis took care of my financing and got me a rate I was very happy with and I drove home in my new (to me) 2016 CRV! More

Goes the extra mile for customers I took my car in for a strange noise I was hearing and Jenn and other members of the service team were terrific about trying to figure out what it was I took my car in for a strange noise I was hearing and Jenn and other members of the service team were terrific about trying to figure out what it was. They made sure to rule about any problems. Jen called me with constant updates about my car and made everything as easy as possible. I've worked with Grant numerous times over the last three years and he's always been terrific and made me feel very valued as a customer. The customer service in every department at the dealership is exceptional. More

I went for service n they guy was really good n quick n took Cause I think the service I got when I went to Honda for service was great and that’s was my 2 car I took to Honda n both times was good service Cause I think the service I got when I went to Honda for service was great and that’s was my 2 car I took to Honda n both times was good service More

What happened to the appointment Back in Dec during my last oil change they told my wife that the rear bakes needed to be replaced as soon as possible. So I bought new brake pads and Back in Dec during my last oil change they told my wife that the rear bakes needed to be replaced as soon as possible. So I bought new brake pads and started to install them only to find out that the old pads where all most as good as the new ones. So at this appointment for an oil change they told me that the brakes where in the green and in good shape. I asked the service tech about this and he said "that he knew nothing about it" . This leaves me to believe that your service people are out to rip people off and sell them a service that they do not need. I just don't understand how brake pads can get beeter on their own, unless I have a magical car. the nest item for you is the appointment system. I had a 0730 appointment and arrvived at 0715. There where cars all ready in line so I asled the service tech if I had to wait for all of thiose cars or do I go ahead of them because I had an appointment, his comment was again "that he knew nothing about it". He did tell me that it would be about one hour and thirty minutes for an oil change. How does the appointment system work or not work. If have an appoint for 0730 I shouldbe getting servoce about that time, an oil change only tales 15 to 29 minutes not 1.5 hours.Feel free to contact me if you want to hear more More

MY RADIO UNIT WENT OUT AND HAD TO BE REPLACED EVEN THOUGH THE OUTCOME WAS GOOD I WILL GIVE SOME COMMENTS. WAITING 3 HRS TO BE TOLD THEY COULD NOT FIX THE RADIO SEAMED LONG. I DID NOT GET A CALL T EVEN THOUGH THE OUTCOME WAS GOOD I WILL GIVE SOME COMMENTS. WAITING 3 HRS TO BE TOLD THEY COULD NOT FIX THE RADIO SEAMED LONG. I DID NOT GET A CALL THAT THE NEW RADIO WAS IN. IF I HAD NOT CALLED WHEN WOULD THEY HAVE CALLED ME? THE PROCEDURE FOR SERVICE SEAMS TO TAKE A LONG TIME. MOST PEOPLE HAVE OTHER THINGS TO DO BUT WAIT ON SERVICE TO THIER CAR. A COURTESY CAR WOULD HAVE BEEN NICE FOR OUT OF TOWN CUSTOMERS SO I COULD HAVE DONE SOMETHING ELSE WHILE WAITING. More

Service for oil change. Everything great. Service was right on time. Jacob was attentive and kept me informed as I waited. The wait time was very reasonable. Jacob Palonco was my advisor and Service was right on time. Jacob was attentive and kept me informed as I waited. The wait time was very reasonable. Jacob Palonco was my advisor and was very helpful. More

Made an appointment for an oil change. Never done. We made a 9am appointment to have an oil change done, and to fix a problem with the passengers window that we dropped the van off previously for that We made a 9am appointment to have an oil change done, and to fix a problem with the passengers window that we dropped the van off previously for that was never done, and for touch up paint to be applied to the back of our hood. (Something else that was supposed to be done at a prior appt. that was never completed.) At the 2 hour mark, Bob told my husband the car wouldn't be ready for several more hours, and scheduled a driver to drive him home. 30 minutes later, he said "never mind, the car is will be ready in 20 minutes" and the driver was cancelled. Over 40 minutes later or so, the van was brought up. My husband waited 3 hours with our 2 small toddlers, and was assured by Bob Hovorka as he was leaving that everything was completed. To my husbands surprise, as soon as he pulled onto the interstate to head home, the oil change light was still lit, and the service was NEVER completed. I've now been trying to get a hold of someone in the dealership for close to an hour, as Bob is not answering his phone. I just spoke to Austin, but he said "the system is updating" and that no one was available to speak to me. I can't begin to describe the frustration my husband and I are feeling. I will keep trying to get a hold of someone, but my hopes are not high. More

Jen Chasse is fantastic I had a major problem which was my car wouldn't start and I had been waiting on a tow truck for 4 hours. I was soaked in sweat and was miserable. Jen I had a major problem which was my car wouldn't start and I had been waiting on a tow truck for 4 hours. I was soaked in sweat and was miserable. Jen as usual took me in and got my car completed quickly. She is the best service advisor I have had at your facility.. Thanks Jen, Bob Adams More

Oil change I have always received excellent service from my Honda dealership. I especially appreciate the expert knowledge and complete checkup whenever I visit I have always received excellent service from my Honda dealership. I especially appreciate the expert knowledge and complete checkup whenever I visit to the center. More