Brandon Honda - Service Center

Great service You guys did an outstanding job. Thanks so very much for handling my issues in a timely and professional manner. Have a great day everyone!! You guys did an outstanding job. Thanks so very much for handling my issues in a timely and professional manner. Have a great day everyone!! More

Great service The service advisers are very helpful and explain exactly what work is being done on your car. I was given 2 updates about what work needed to be done The service advisers are very helpful and explain exactly what work is being done on your car. I was given 2 updates about what work needed to be done and how long this would take. The staff is very professional and I appreciate that. Danny Bent was excellent, would certainly ask for him next time I bring my car in for service. More

30000 oil chnge w/ car wash the time it took to get the work done. about 3 hours, was excessive for a simple oil change. maybe you should improve your appointment times so waitin the time it took to get the work done. about 3 hours, was excessive for a simple oil change. maybe you should improve your appointment times so waiting does not take so looooong More

Excellent service Good customer service and communication was excellent. Very friendly team. My car was serviced promptly and communicated on time when my car was ready Good customer service and communication was excellent. Very friendly team. My car was serviced promptly and communicated on time when my car was ready. Thanks for the friendly service. More

Excellent service Augustine is an excellent service manager. He hears your complaint, then he hear the recommendation from the tech's and response with a solution to t Augustine is an excellent service manager. He hears your complaint, then he hear the recommendation from the tech's and response with a solution to the issue. Makes you feel as if you're in good hands. It's all about trust. More

Customer Care Report I had two positive encounters with the service department this week! The first was when my 2017 Accord failed to start when leaving a appointment I had two positive encounters with the service department this week! The first was when my 2017 Accord failed to start when leaving a appointment for my wife. I was fairly sure it was a battery problem and called the dealer (Brandon Honda). They advised me that the battery would be covered if it was the problem and gave me the number to call for FREE roadside service from Honda to get a jump start and get my car to them. The roadside assistance was there in less than 20 minutes and got us going to the dealership. Once at the dealership we were meet at the checkin by Neil who seeing my wife was handicapped said he would get us taken care of as soon as possible. Very nice and very kind team members all helped get us taken care of. A new battery was installed and we were on our way in a very reasonable time without any charges for the new battery or the jump start. The next day I returned for a appointment to replace some trim on the passenger side door handle. This had been ordered previously. I want to add that a lot of dealers would have told me that this was not covered and said I must had hit it with something even though it was not the case. Ms Chasse got the part ordered and Mr Davies took great care of me on the day of the installatio. Once again a very quick service trip with arriving at the appointment time and out in about 2 hours. Thank you service team at Brandon Honda. You are part of the reason this is the fifth Honda I have bought at this dealership.. Dan Simmons More

Recent Service Appointment Upon checking in for my recent service appointment, although the service area was very busy I was taken care of within a short time by a very friendly Upon checking in for my recent service appointment, although the service area was very busy I was taken care of within a short time by a very friendly, and courteous Daniel. More

Dealer makes good when there are problems Last time I had service done here, the techs forgot to put my mag lock key back in the car. I hit some road debris and had a flat and could not get th Last time I had service done here, the techs forgot to put my mag lock key back in the car. I hit some road debris and had a flat and could not get the tire off to put on the spare. I had to pay someone to come out and change the tire. When I brought the car in to fix the tire and explained the problems, they were quick to offer a credit for all work done along with some additional service no charge to make up for the inconvienance. Mistakes will happen, but not everyone owns up to their mistakes or works to make it right. These guys do. More

Excellent Service Great service. I needed front brakes and I was in and out. Got a discount off service. I’ve been going here for over 4 years. Great service. I needed front brakes and I was in and out. Got a discount off service. I’ve been going here for over 4 years. More

Good experience. Thanks for everything. Jenn kept me aware of the service required on my car and was kind in making sure I knew what was needed. Thanks for everything. Jenn kept me aware of the service required on my car and was kind in making sure I knew what was needed. More