Brandon Honda - Service Center

Service on 2008 Accord with Low Mileage Scheduling my appointment was simple enough - I was given a confirmation number and told that my service associate would be Vernon Liburd. However, w Scheduling my appointment was simple enough - I was given a confirmation number and told that my service associate would be Vernon Liburd. However, when I checked in, Jen Chasse processed me in. Since the car was 10 years old, but only had 10,000 miles on it, she said the service tech would give it a thorough inspection and advise me what needed to be done. I was surprised when Jen reported that one of the things I needed was a wheel alignment, since a wheel alignment had been performed by Sears only one week prior when I brought the car in there to have a tire (purchased at Sears) repaired. I was then told, okay there's no need to do it then. The question I have is why did the tech tell me I needed to have it done (again.) Conversely, I did appreciate the technician telling me that even though Honda recommended the timing belt be replaced, after inspecting it, the tech advised me that it was in good condition and could wait until I bring it in for my next major service. I realize that the service department in undergoing a major renovation, but the waiting area in this dealership is very crowded. The fact that a small portable toilet facility is the only thing available to all customers (both service and sales) does not make for a very pleasant visit if you are in the facility for several hours. I was there three times in one week (twice for a new car transaction) and spent about 4-5 hours there each visit.) More

Quick and efficient I went in for a routine oil change. The staff was friendly and knowledgeable. Service was very quick and efficient. This is my 4th visit since purchas I went in for a routine oil change. The staff was friendly and knowledgeable. Service was very quick and efficient. This is my 4th visit since purchasing my vehicle from this establishment. More

Best dealership anywhere Always the best customer service. This is the only place I trust to work on my car and do all my maintaince! I would recommend Brandon Honda to every Always the best customer service. This is the only place I trust to work on my car and do all my maintaince! I would recommend Brandon Honda to everyone 100% satisfied! More

Service advisor very attentive; kept me informed. Service appointment started on time. Clear explanation of cost during write-up. Recall plus mileage required service completed in just a little over s Service appointment started on time. Clear explanation of cost during write-up. Recall plus mileage required service completed in just a little over stated time. More

Great service. The service department at Brandon Honda is great. Efficient, hospitable, and Augustine was extremely helpful. I was in and out within an hour withou The service department at Brandon Honda is great. Efficient, hospitable, and Augustine was extremely helpful. I was in and out within an hour without making an appointment. More

Excellent service center Appointment was easy to setup online, and my representative Bob, was very courteous and helpful. I scheduled an oil change and mentioned I kept gettin Appointment was easy to setup online, and my representative Bob, was very courteous and helpful. I scheduled an oil change and mentioned I kept getting low tire pressure indicator. He ensured the technicians found the source of the issue and corrected it. More

Great service I always get great service at this location, I have purchased 5 cars already from here and only take it here for all my service needs great job ...... I always get great service at this location, I have purchased 5 cars already from here and only take it here for all my service needs great job .............. More

Customer Satisfaction is Job 1 Bob Horvoka is excellent. He as you usual made sure I was taken care of in a very timely manner even when an extra emerged after I arrived at the serv Bob Horvoka is excellent. He as you usual made sure I was taken care of in a very timely manner even when an extra emerged after I arrived at the service department. More

Good Service . Have dealt with them for my Honda Civic 2014. Its been a good time until now. There are some guys who give personalised service too. . Have dealt with them for my Honda Civic 2014. Its been a good time until now. There are some guys who give personalised service too. More

Extra help All I can say is that after I had a bad experience at Brandon Honda Rachel went out of her way too make sure I would not have any other issues. I cam All I can say is that after I had a bad experience at Brandon Honda Rachel went out of her way too make sure I would not have any other issues. I came back the following day and she was able too take care of mt problen quickly. Very polite and knowledgeable. I will continue too do business wirh Honda because of her. More