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6,125 Reviews of Brandon Honda - Service Center
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November 07, 2018
Service Jennifer was very helpful and I was completely satisfied with service appointment. I was also given a rental so I did not have to wait due to addition Jennifer was very helpful and I was completely satisfied with service appointment. I was also given a rental so I did not have to wait due to additional repairs needed. More
by mcj
Employees Worked With
November 01, 2018
Was most pleased with service and Mike Mack. Was most pleased with the service, timeliness and helpfulness. Mike Mack was very helpful and explained many benefits to me. My appointment was for 1 Was most pleased with the service, timeliness and helpfulness. Mike Mack was very helpful and explained many benefits to me. My appointment was for 11:00 a.m. More
by Slade, Margaret
Employees Worked With
Mike Mack
October 27, 2018
Terrible experience I went in for a scheduled 40,000 service on my CR-V. Jeff showed me the wear bars on n my tires, so I agreed to replace them. He sat me down, and excl I went in for a scheduled 40,000 service on my CR-V. Jeff showed me the wear bars on n my tires, so I agreed to replace them. He sat me down, and exclaimed over the Bridgestone tires. He then quoted the service at $310. He then talked a special on the tires, with a "buy 3 get one free" when done with an alignment. Total cost for everything-$810. Thought it a bit pricey, but agreed. He estimated 3-4 hours. I had to track him down at hour 3 - told one more hour -"we're very busy today". He was eating wings at his desk. Hour 4.5 - still "we're very busy today" but car keys were on his desk. He sent it to be washed. Still eating wings... so went to get my sister, as car "nearly done". 15 minutes later, my total due was $1015! I asked about the cost - where were my discounts and the new price? Found out the tires and alignment were $800! Very unhappy. Jeff left for "more paperwork" and I waited 15 minutes at his desk. After car was released for $1015, I got my car. My radio antenna was in the cup holder! I had to find someone else to put it back on. More
by ScottyMom
Employees Worked With
Jeff
October 23, 2018
Special needs fullfiled. I bought a new battery for my 2012 Odyssey back in Jan'18 that died under warranty. I could not afford to leave my handicap wife home alone long enoug I bought a new battery for my 2012 Odyssey back in Jan'18 that died under warranty. I could not afford to leave my handicap wife home alone long enough to physically drive into service and make the exchange, so I called parts ( Paul ) and explained my situation. He spoke to his manager who got in touch with ( Rachel ) in service. She arranged to have a tech ( Peter ) come to my house, run test and installed the replacement battery. The whole Brandon Honda Team especially Rachel Christie took care of my special needs. More
by ajay1947
October 18, 2018
Thanks Vernon Vernon met me with a smile and listened to what I wanted. He had everything ready for me when I returned and the entire process was flawless. Thanks Vernon met me with a smile and listened to what I wanted. He had everything ready for me when I returned and the entire process was flawless. Thanks More
by Sandra2013
Employees Worked With
Vernon Liburd
October 14, 2018
1st time Service @ Brandon Honda Prompt & efficient service & Augustine is very knowledgeable & professional. I brought my 2012 Honda Civic in for shuddering & passenger airbag off li Prompt & efficient service & Augustine is very knowledgeable & professional. I brought my 2012 Honda Civic in for shuddering & passenger airbag off light, so far so good. Also got an oil change, that was due. More
by TRJ
Employees Worked With
October 09, 2018
Thank you Great customer service. Thanks for your assistance. Price for 30k service was pricey. So was the food at cafe. Augustine's customer service was great Great customer service. Thanks for your assistance. Price for 30k service was pricey. So was the food at cafe. Augustine's customer service was great. More
by Manor713
Employees Worked With
September 29, 2018
Amazing sevice Augie has amazing customer service he is eating for his people and understands you no matter what he makes the experience less stressful to be honest Augie has amazing customer service he is eating for his people and understands you no matter what he makes the experience less stressful to be honest great job More
by Lferrer
Employees Worked With
September 24, 2018
Never again !!!!!’ Disgusting Attitude not my fault the product you sell has a recall ,I called Honda Corp to get a case number they told me that my vin had an extend Disgusting Attitude not my fault the product you sell has a recall ,I called Honda Corp to get a case number they told me that my vin had an extended 3 years additional for the paint that all I have to do is take it to a Honda dealer .So on a visit for an oil change which mind you took almost 2 hours for an oil change that I had a 1 30 appointment , the advisor told me that it was a know problem about the paint , oh and iforgot to mention that when speaking to me he spoke to the valet person as they are a translator I said I speak English first language , second language Spanish and third French “ So when I called on wed no return , Thursday no return Friday I spoke to Mr Cann who was not apologetic for anything , he told me that Honda does not give out car rental “ clearly a lie “ he gives so much push back and he believes I. His own lies that Mr cann can’t even remember the lies that come out of his mouth , then he tells me he would have to get approval . but he clearly stated prior in the conversation that Honda doesn’t cover the rental , caught in a lie !!! Then I spoke to Mr Martinez that was so condescending and actually made me feel unsafe about taking my car back to Brandon Honda he told me to come in and see him several times in a threatening manner !!! Sad that my family has 2 cars from this car dealership !!!! I would stay clear of this place disgusting anyway you put it !!!! More
by Luis.917
Employees Worked With
Jonathan Martinez, Neil Cann
September 19, 2018
Service review Our service advisor was Tage Blake. Right from the start he was professional, helpful, polite, Accomodating and answered all of my questions. He trea Our service advisor was Tage Blake. Right from the start he was professional, helpful, polite, Accomodating and answered all of my questions. He treated us well, showing us where to wait forbourvservice to be completed, came and got us and went through what was done to the car. I would give him and the dealership Fuve stars. Vince Matics More
by Vmat123
Employees Worked With
Tage Blake
