Brandon Honda - Service Center

MY RADIO UNIT WENT OUT AND HAD TO BE REPLACED EVEN THOUGH THE OUTCOME WAS GOOD I WILL GIVE SOME COMMENTS. WAITING 3 HRS TO BE TOLD THEY COULD NOT FIX THE RADIO SEAMED LONG. I DID NOT GET A CALL T EVEN THOUGH THE OUTCOME WAS GOOD I WILL GIVE SOME COMMENTS. WAITING 3 HRS TO BE TOLD THEY COULD NOT FIX THE RADIO SEAMED LONG. I DID NOT GET A CALL THAT THE NEW RADIO WAS IN. IF I HAD NOT CALLED WHEN WOULD THEY HAVE CALLED ME? THE PROCEDURE FOR SERVICE SEAMS TO TAKE A LONG TIME. MOST PEOPLE HAVE OTHER THINGS TO DO BUT WAIT ON SERVICE TO THIER CAR. A COURTESY CAR WOULD HAVE BEEN NICE FOR OUT OF TOWN CUSTOMERS SO I COULD HAVE DONE SOMETHING ELSE WHILE WAITING. More

Made an appointment for an oil change. Never done. We made a 9am appointment to have an oil change done, and to fix a problem with the passengers window that we dropped the van off previously for that We made a 9am appointment to have an oil change done, and to fix a problem with the passengers window that we dropped the van off previously for that was never done, and for touch up paint to be applied to the back of our hood. (Something else that was supposed to be done at a prior appt. that was never completed.) At the 2 hour mark, Bob told my husband the car wouldn't be ready for several more hours, and scheduled a driver to drive him home. 30 minutes later, he said "never mind, the car is will be ready in 20 minutes" and the driver was cancelled. Over 40 minutes later or so, the van was brought up. My husband waited 3 hours with our 2 small toddlers, and was assured by Bob Hovorka as he was leaving that everything was completed. To my husbands surprise, as soon as he pulled onto the interstate to head home, the oil change light was still lit, and the service was NEVER completed. I've now been trying to get a hold of someone in the dealership for close to an hour, as Bob is not answering his phone. I just spoke to Austin, but he said "the system is updating" and that no one was available to speak to me. I can't begin to describe the frustration my husband and I are feeling. I will keep trying to get a hold of someone, but my hopes are not high. More

Service for oil change. Everything great. Service was right on time. Jacob was attentive and kept me informed as I waited. The wait time was very reasonable. Jacob Palonco was my advisor and Service was right on time. Jacob was attentive and kept me informed as I waited. The wait time was very reasonable. Jacob Palonco was my advisor and was very helpful. More

Service The service was the fastest I have experienced at Brandon Honda. Jennifer did a very good job explaining the service preformed on my car. I'll back ag The service was the fastest I have experienced at Brandon Honda. Jennifer did a very good job explaining the service preformed on my car. I'll back again for my next service. More

Great experience Carina is efficient, kind and caring. She remembered exactly what needed to be done n got me in and out! Love Brandon Honda! Will be back! Carina is efficient, kind and caring. She remembered exactly what needed to be done n got me in and out! Love Brandon Honda! Will be back! More

Oil change I have always received excellent service from my Honda dealership. I especially appreciate the expert knowledge and complete checkup whenever I visit I have always received excellent service from my Honda dealership. I especially appreciate the expert knowledge and complete checkup whenever I visit to the center. More

Maintenance I took my Odyssey to Brandon Honda for scheduled maintenance and was immediately taken care of by the service department. The technician and the Servi I took my Odyssey to Brandon Honda for scheduled maintenance and was immediately taken care of by the service department. The technician and the Service Advisor went over what was fixed and what to expect for the next visit. More

Quality and personality Excellent and easy to get an appointment. Agua was very friendly,explained everything that pertained to my car. Great quality, he treated me with resp Excellent and easy to get an appointment. Agua was very friendly,explained everything that pertained to my car. Great quality, he treated me with respect and no a number More

General Service I brought my Touring for a standard tire service, & all my needs were met promptly and professionally, including a shuttle to my planned destination w I brought my Touring for a standard tire service, & all my needs were met promptly and professionally, including a shuttle to my planned destination while awaiting completion...All at a fair price, too/THX ALL?? More

My Experience with Service Dept I brought my Honda accord to change the oil to Brandon Honda on Monday June 19, 2018. I walked in (without an appointment) at 7:00 pm. My car was att I brought my Honda accord to change the oil to Brandon Honda on Monday June 19, 2018. I walked in (without an appointment) at 7:00 pm. My car was attended to immediately by an advisor. He took the information and immediately took the car to the shop. I received a text that my car was done (in less than an hour). Then the assistant service manager Mr. Vernon Liburd took my car to clean it himself although he was extremely busy. Plus they gave me complementary tire rotation because I came all the way from North Orlando( more than 100 miles each way). What a Superior Service. Please keep the Superior work. I feel it is worth my time and distance to drive 100 miles each for such exceptional service which seems consistent regardless of the advisor I use. Thank you Mr Medrek for making buy my car from Brandon Honda. More