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6,125 Reviews of Brandon Honda - Service Center
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March 18, 2018
Everyone else said "NO" While I have had many things go wrong with my 2010 Civic sedan, I must say this dealership continues to go the extra mile to help as best they can. Mo While I have had many things go wrong with my 2010 Civic sedan, I must say this dealership continues to go the extra mile to help as best they can. Most recently, they accomplished a bit of a miracle! I was told there was no way that Honda would pay for the fading paint on my car for 2 big reasons: (1) My paint color code was not on the list of approved paints Honda recalled a while ago, and (2) I was past the 7 year time frame to claim that coverage. After 3 weeks hearing nothing, I assumed the issue was dead as everyone had predicted. Then I received a call from miracle-worker JENNIFER C. who announced that Honda had, in fact, APPROVED repainting my roof and trunk as long as I paid a $100 deductible for each area. WOOHOO!!!!!!!! It was Jennifer who had gone the extra mile to take photos and present my case directly to Honda. Kudos to Jennifer, once again, for going above and beyond for a valued customer. I recommend this dealership highly. Especially Jennifer C. More
by J.Ro
Employees Worked With
March 17, 2018
Professional and efficient service. Rachel handled the servicing of our automobile in a prompt and efficient manner and promptly notified us when the car was ready. We will request her Rachel handled the servicing of our automobile in a prompt and efficient manner and promptly notified us when the car was ready. We will request her to handle matters on return visits. More
by Conrad Swanson
Employees Worked With
March 16, 2018
Richard Im Richard is always very helpful. He is concerned about the things I have questions about and knows the answers for me. It is always a pleasure to wor Richard is always very helpful. He is concerned about the things I have questions about and knows the answers for me. It is always a pleasure to work with Richard. The first impression of your service department makes for a pleasant experience.. More
by peggy l
Employees Worked With
Grant Hocking, Richard IM
March 16, 2018
Honda Dealership This is a very busy dealership with lots of every color & make. I am gonna buy a car early summer. I used the service department to work on my current This is a very busy dealership with lots of every color & make. I am gonna buy a car early summer. I used the service department to work on my current HRV. It was under a purchased warranty. The warranty was under my old name & address. Mike the assistant service mananger helped me contact my warranty(which I bought from a very bad dealer in Ohio). I got everything changed & Mike contacted me to let me know I could get my fender painted. So I did because I know Brandon Honda does quality work! They treat people very well at that dealership & offer things that other dealers don’t! Julie More
by Jules
Employees Worked With
March 16, 2018
Routine service. Service was done in timely manner, efficient and courteous. Routine oil and filter change, brake and multipoint inspection. Checked tires but did n Service was done in timely manner, efficient and courteous. Routine oil and filter change, brake and multipoint inspection. Checked tires but did not rotate them. More
by nscc
Employees Worked With
Vernon Liburd
March 16, 2018
Organizes and seamless experience. This was my first time at this dealership. I thought the everything ran smoothly. The service I received was exactly what I expected as I’ve been goin This was my first time at this dealership. I thought the everything ran smoothly. The service I received was exactly what I expected as I’ve been going to different Honda dealerships for many years. Excellent service and definitely my service spot moving forward. More
by MissSmiley23
Employees Worked With
Danny Bent
March 15, 2018
Overall good . They given the service in very short span of time. Actually I stopped by for flat tire issue. They fixed it on time and waiting period was not t . They given the service in very short span of time. Actually I stopped by for flat tire issue. They fixed it on time and waiting period was not too much. More
by JP
Employees Worked With
March 15, 2018
3+ Hours & Only Got 1 of 3 Services I Asked For! Had an appointment for $39 Special including LOF, tire rotation & courtesy inspection. Also asked them to balance all 4 wheels for the extra charge, i Had an appointment for $39 Special including LOF, tire rotation & courtesy inspection. Also asked them to balance all 4 wheels for the extra charge, it's an old CRV so I asked for the inspection list to contain actual worn out items not just a computer generated laundry list based on mileage. I was told "no problem". What I got was the typical list of items totaling $8034.56 (yes, that's 8K+). When I finished laughing, the car is only worth ~$1700, I found out they didn't really check several things they were recommending needed urgent repair, eg, front and rear struts and sparks plugs (which I had only recently replaced). Once home I noticed the technician apparently used the infamous putty knife technique to gouge out my valve cover gasket, which I had replaced just a couple of years ago, now it's leaking oil and needs to be replaced again. They never balanced the wheels for me, they lost one of the valve stem caps and I have zero confidence they actually checked my brakes and exhaust system. I did check the tie rods and they need replacing but they cut the rubber boots with something sharp, they were not worn out but now the inner tie rod joint is exposed to the elements and will need my immediate attention. I could go on but I'll close with this one additional point, the entire set of front end tie rods and accessories is ~$200 from Napa, they told me it was going to cost over $520 for the Napa parts for a total of over $1600 with labor and miscellaneous "shop supplies". I understand they need to make a tidy profit on labor and random "shop supplies", but to double, triple or in at least one instance quadruple the parts cost is unconscionable. I heard other customers in the waiting room complaining about similar issues, so mine was not an isolated incident. I can say the service advisor was very friendly and polite but she had very little clue about service details. The cashiers were very friendly and polite as were the car jockeys in the service yard. More
by Honda Auto Fan Not a Dealer Fan
Employees Worked With
Doesn't matter which employee, or the manager I spoke with when it's a culture of corruption.
March 14, 2018
Great service Brandon Honda's service department is efficient and well staffed. The technicians are courteous and prompt. I like the personal approach and the clea Brandon Honda's service department is efficient and well staffed. The technicians are courteous and prompt. I like the personal approach and the cleanliness of the department. More
by Wells2018
Employees Worked With
Kendell Barnes
March 14, 2018
2nd free oil change Had an appointment for an oil change. Decided to also get my tires rotated and needed an alignment. The prices were competitive and everything only Had an appointment for an oil change. Decided to also get my tires rotated and needed an alignment. The prices were competitive and everything only took an hour. Very pleased. More
by car
Employees Worked With
Neil Cann
