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Brandon Honda - Service Center

Tampa, FL

4.7
6,122 Reviews
Call Service Center (813) 664-1234

6,122 Reviews of Brandon Honda - Service Center

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March 23, 2025

Didn’t do services that were supposed to be done for the third straight time! Worst dealer service around More

by JOHNGONYEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of above
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Mar 24, 2025 -

Brandon Honda responded

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience felt rushed and that communication from our team has been lacking. Being passed around without clear answers is frustrating, and I understand how that can impact your overall experience. I’d appreciate the opportunity to speak with you directly and help resolve any outstanding concerns. Please feel free to reach out to me at 813-664-1234 or rvanhart@brandonhonda.com. We value your time and business, and I hope we can earn back your trust. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

March 23, 2025

Excellent experience. The customer service rep, Andy, was friendly and very professional. He too the time to explain everything, whether the care needed it or not. More

by garon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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March 23, 2025

Why do need to pay 45 when I Submit 24 & oil change coupon and waiting time increasing now days More

by Mull
Recommend Dealer
No
Employees Worked With
Some random supervisor
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Mar 24, 2025 -

Brandon Honda responded

Thank you for your feedback. I understand your concern regarding the pricing, especially when presenting a coupon, and I sincerely apologize for any confusion or inconvenience this may have caused. We’ll be reviewing your transaction to ensure everything was applied correctly. Regarding the increased wait times, we are actively working to improve our scheduling and efficiency to better serve you and all of our customers. If you’d like to discuss this further or need assistance with your recent visit, please feel free to contact me directly at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

March 22, 2025

The time for my appointment and the time my service was done was ok for me More

by matt
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Tollinchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 21, 2025

Anthony was outstanding in communication and personal service. Always a pleasure dealing with him Very accommodating. More

by blepinski62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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March 21, 2025

Jason B. Is always a pleasure to work with. He is professional, knowledgeable and timely. Great service! More

by TERENZID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know these employees
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March 20, 2025

Tristan is very knowledgeable about the service and gave concise details so it was easy to make decisons More

by erica.d.brand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan
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March 20, 2025

J. Johnson does great job, really caring cool guy!!!! J. Johnson does great job, really caring cool guy!!!! More

by adeliz035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustine Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Johnson
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March 20, 2025

I drove 2 hours for a 10:30 appointment for a factory recall. I arrived 1 hour early and despite that, was told my car would not be started for 2 hours. 3 hours later they had not started my car. Took a More

by christinamichelle.mills
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hanani Kekuewa
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Brandon Honda responded

Thank you for sharing your feedback. I sincerely apologize for the extended wait time and lack of communication during your recall service. I understand how frustrating it must have been to travel two hours for an appointment, only to experience delays and a lack of urgency from our team. That is not the level of service we aim to provide. Your concerns have been shared with our team to improve scheduling, efficiency, and communication. If you’d like to discuss this further, please feel free to reach out to me directly at 813-664-1234 or rvanhart@brandonhonda.com. We appreciate your time and regret that we did not meet your expectations. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

March 20, 2025

Jason is great. Straightforward with cost and good communication. Services were completed in a timely matter. More

by catherwood2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Beaupierre
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