Brandon Honda - Service Center

Epitome of Customer Service While I have had "okay" experiences with the Service department for our 2013 Pilot, I now know why my wife has told me to ask for Augustine. During a While I have had "okay" experiences with the Service department for our 2013 Pilot, I now know why my wife has told me to ask for Augustine. During a recent service visit for our 2013 CR-V, I finally had the pleasure of having Augustine take care of us. Not only was he courteous and professional, he also took the time to listen and acknowledged our concerns; which is a key element missing from customer interactions these days. Being in the customer service profession for many years, I tend to be more critical as a customer. I can honestly say that Augustine should be the head of Customer Service training for the entire Morgan Automotive group. While my wife and I would hate to lose him as our service manager, we think everyone would benefit in the end. Thanks for taking care of us Augustine and keep up the great work! More

Never disappointed EXCELLENT SERVICE Same Service Adviser Rachel, on each visit, knows the Car & Customer recognition incredible attention to detail carefully repeats work requested & Same Service Adviser Rachel, on each visit, knows the Car & Customer recognition incredible attention to detail carefully repeats work requested & work completed. This is my 4th Vehicle purchase More

Augustine in the Service dept is professional, helpful, pe Augustine in the Service dept is professional, helpful, and informative. He is always considerate of time constraints and does everything possible to Augustine in the Service dept is professional, helpful, and informative. He is always considerate of time constraints and does everything possible to make service appointments go as quickly as possible. More

Power lock issues Power locks on my Honda Fit were broken and not covered under my warranty plan. Andy and Bob found a way to help me out and get the locks replaced. Th Power locks on my Honda Fit were broken and not covered under my warranty plan. Andy and Bob found a way to help me out and get the locks replaced. Thanks! More

Bad Transmission David my service advisor was great. He kept informed on the status of my car. The transmission on the car went out a 24,558 Mi. Honda put a new transm David my service advisor was great. He kept informed on the status of my car. The transmission on the car went out a 24,558 Mi. Honda put a new transmission. More

Requested review A positive experience. Left the vehicle for rotation and balance. Was performed as well as changing the defective battery sensor that was susceptible A positive experience. Left the vehicle for rotation and balance. Was performed as well as changing the defective battery sensor that was susceptible to corrosion in salty environments and bursting into flames. More

Great place! Great Service Good/Fast service, friendly and convenient. Jenn was really patient and help all my needs. She answered all my questions and my car was ready in no ti Good/Fast service, friendly and convenient. Jenn was really patient and help all my needs. She answered all my questions and my car was ready in no time More

Unexpectedly good service My other auto is a BMW and I am used to a positive service experience. Brandon Honda is comparable to service that I have received at Reeves BMW. My other auto is a BMW and I am used to a positive service experience. Brandon Honda is comparable to service that I have received at Reeves BMW. More

Very good service! Bob made sure my auto was checked up n that recall n’ warranty items that needed to be done, or Replaced were taken care of. I appreciated the coupon Bob made sure my auto was checked up n that recall n’ warranty items that needed to be done, or Replaced were taken care of. I appreciated the coupon discount for tire rotation as well. More

You can trust that they will be there when you then the must Recently, my wife had a flat tire. We far from the Bandon Honda and we could not find the wheel key lock. I call Brandon Honda and explained my situ Recently, my wife had a flat tire. We far from the Bandon Honda and we could not find the wheel key lock. I call Brandon Honda and explained my situation. In 30 minutes I had one of their technician helping us out where the car was. Unfortunately, my wife has driven on the flat tire. However, as I had bought the tire from Brandon Honda a year earlier, and added the including insurance, the new tire was half of the price. More