Brandon Honda - Service Center

Terrific service performed ! We gave a 5 star rating because the whole Brandon Honda team was very caring for our CRV, efficient, professional, and respectful of our presence and We gave a 5 star rating because the whole Brandon Honda team was very caring for our CRV, efficient, professional, and respectful of our presence and time! We plan to make them our Honda dealership for our future maintenance! Thank you Brandon Honda! More

Bob Hovorka Finally Carried The Ball I called and made an appointment for a 30,000 mile checkup on my leased CR-V. The person taking the call made no mention about the expensive and time I called and made an appointment for a 30,000 mile checkup on my leased CR-V. The person taking the call made no mention about the expensive and time-consuming nature of the 30,000 check. I arrived at the service line, was checked in, and shown to the waiting room. Again, no mention of what a 30,000 mile checkup means in terms of time and cost. After waiting NINETY minutes, Bob Hovorka came to the waiting room, introduced himself, and asked me to come with him. Uh-oh, now what? Bob explained the full nature of the checkup, that it typically takes over 4 hours, and costs $700-800. I told Bob that I couldn't wait, that I had to leave town for South Carolina after the service and ... what now? Long story short: Bob arranged for a no-cost rental for me, told me that car would be ready in the morning, and apologized for the confusion. I wasn't happy then, but I am now and it's all because Bob stepped up and carried the ball when no one else did. Thanks, Bob! Honda is lucky to have you. (I downgraded Customer Service because of this incident, but Bob gets 5 stars) I think Honda needs to train some people. More

Honest Answers I have been taking my car into Brandon Honda for its regular service for several years and I always have an easy, honest experience. When I ask quest I have been taking my car into Brandon Honda for its regular service for several years and I always have an easy, honest experience. When I ask questions or decline certain service items, they always provide their honest assessment. Its nice, because I don't always have the funds available and I can make a good choice as to what needs to be done first with my vehicle. More

Mike Hudak was terrific! Mike was very informative.courteous,and Johnny on the spot! He is a very good asset to your company! Took care of all my needs! Mike was very informative.courteous,and Johnny on the spot! He is a very good asset to your company! Took care of all my needs! More

Honda Service appointment Rachel is very nice. She was prompt and kept us informed about our service work. The complimentary shuttle to have lunch was a nice perk since our app Rachel is very nice. She was prompt and kept us informed about our service work. The complimentary shuttle to have lunch was a nice perk since our appointment was longer. More

Excelent service We took the car to the shop for an airbag callback, and we got a full checkup that helped us to identify existing issues. When we came back for the r We took the car to the shop for an airbag callback, and we got a full checkup that helped us to identify existing issues. When we came back for the repairs, Danny was more than helpful on explaining us step by step what needed to be done and how the end to end process works. Due to the time that the repairs were going to take, Danny set us up a Lyft ride back home and another one to pick up the car. We've got a really minor issue with one of the headlights that only took us a few mins to go back to the shoo and get it cleaned up by Tito. We are more than satisfied with the service provided by the entire team and we will definetely come back. More

Brandon Honda They made me feel welcome. Very perfosional and understanding. Willing to educate me on my car.excellent customer services. They treated me like famil They made me feel welcome. Very perfosional and understanding. Willing to educate me on my car.excellent customer services. They treated me like family.satisfied More

Dropped off my CRV for a recall. It was ready sooner than ex Great experience and no time wasted both dropping off and picking up. I reallt enjoyed the young man who gave me my keys. He had a beard but i forgot Great experience and no time wasted both dropping off and picking up. I reallt enjoyed the young man who gave me my keys. He had a beard but i forgot his name. Very funny and quick. I More

Comfortable The location is convenient and easy to get to and a very comfortable waiting area. Jennifer is always courteous, prompt and accommodating. It is a ple The location is convenient and easy to get to and a very comfortable waiting area. Jennifer is always courteous, prompt and accommodating. It is a pleasure to work with her. More

Serviced my Ridgeline! Was told my truck should be ready in about 1 to 1 1/2 hours it was done little under an hour 👍🏻 Great job Rachel:) Was told my truck should be ready in about 1 to 1 1/2 hours it was done little under an hour 👍🏻 Great job Rachel:) More