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6,118 Reviews of Brandon Honda - Service Center
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September 01, 2017
Best in Class Service Experience! We were quite disappointed after just purchasing a slightly used CRV that there were problems with the tires and the source of a vibration sound could We were quite disappointed after just purchasing a slightly used CRV that there were problems with the tires and the source of a vibration sound couldn't be located. After an extensive wait and lack of clarity, Bob H took control of the situation and made things right and went well beyond expectations in solving all the challenges at no cost to us! This is our third purchase at Brandon Honda and this experience reinforces why we keep coming back!! Bob deserves accolades from senior management and the owner for his outstanding work, customer focus, professionalism and relationship skills! He is informative, candid and provides recommendations when asked! A very sincere thank you to Bob from me and my wife!!!!!! More
by Me4Honda
Employees Worked With
Bob Hovorka
September 01, 2017
They're the BEST Went in for a routine service. Vernon was the gentleman that helped me. He quoted me an hour. Had me ready to go (car serviced and washed) in 30 minut Went in for a routine service. Vernon was the gentleman that helped me. He quoted me an hour. Had me ready to go (car serviced and washed) in 30 minutes! He was very professional and courteous. More
by FLgolfguy91
Employees Worked With
Vernon Liburd
August 31, 2017
2013 Accord recall Car was recalled for a seal on a part dealing with battery- Bob took care of the temporary fix quickly and had my oil changed and car inspection done Car was recalled for a seal on a part dealing with battery- Bob took care of the temporary fix quickly and had my oil changed and car inspection done in a timely efficient manner! More
by Honda girl
Employees Worked With
Bob Hovorka
August 31, 2017
very polite and courteous service, professional staff very polite and courteous service, your professional staff are very knowledgeable. Rachel was awesome ! the repairs that were done on my car seem t very polite and courteous service, your professional staff are very knowledgeable. Rachel was awesome ! the repairs that were done on my car seem to have been done correctly as i have not experienced any on going issues. the only issue that i want to point out is your labor rates, i realize that you get what you pay for but my repairs materials were a little over $200 but i was charged over $1400 for labor, according to my receipt the labor time was over 9 hours but i am certain my technician wasn't paid that amount and your dealership certainly pocketed the rest and that just seems excessive to me. i also realize you're in business to make money but making money is easy when you charge these kind of rates. i just think the labor charge seemed excessive. thank you for listening More
by honda1
Employees Worked With
Other Employees :
i don't remember any other names but all were very courteous and professional
August 30, 2017
Good communication I had a 1 pm appt. on Tues 8/29. When a arrived at 12:45 and got into a long line a Honda staff member finally got to me at 1:10 to tell me the wait I had a 1 pm appt. on Tues 8/29. When a arrived at 12:45 and got into a long line a Honda staff member finally got to me at 1:10 to tell me the wait would be about 2 hours. Since I had another appt. back in Sun City Center at 3:30 I could not wait. I wouldn't have waited anyway. This is no way to treat customers. I am an older person and when I get a recall notice i get very worried about the safety of my car. Manager contacted me several days later and explained the necessary procedure for my type of sensor recall. More
by Jan7
Employees Worked With
I have no idea of the name, Erik Vogel
August 30, 2017
Service Appt. I took my honda civic in for regular service. The service tech was polite, knowedgeable, and quickly got my requested services completed. I will conti I took my honda civic in for regular service. The service tech was polite, knowedgeable, and quickly got my requested services completed. I will continue to bring my Hondas to Brandon Honda for service. More
by Daniel Sanders
Employees Worked With
August 30, 2017
Xtra long wait times even if you have a appointment. We own three Hondas and are new to the area and are using them for service. I take all my vehicles there and have been there about seven times. Each t We own three Hondas and are new to the area and are using them for service. I take all my vehicles there and have been there about seven times. Each time it has never failed you are hanging around there for several hours. I've waited three and one half hours for a quick lube oil change and tire rotation. They send you coupons however there is a fee for everything thus doubling the coupon. More
by Kennyk16
Employees Worked With
August 30, 2017
Sorely dissappointed Since purchasing our Honda from Brandon Honda, we have been extremely dissatisfied with the lack of customer service. To begin, when we purchased our Since purchasing our Honda from Brandon Honda, we have been extremely dissatisfied with the lack of customer service. To begin, when we purchased our Honda Pilot, we had the interior upgraded to brand new leather. In less than a year, parts of the brand new leather which cost me $1800 started turning yellow. This is brand new mind you. I have never seen this ever in any vehicle I have owned. When we made an appt to have them redo the yellowing parts, the tech who repairs the interior showed up over an hour late to my wife's appt. He was supposed to treat the new leather with some sort of protectant but didnt and then left the facility without completing the job..That was the first visit. The second visit schedule was to treat the new leather. The tech shows up and treats the leather but did a terrible job at it. He left multiple streaks in the leather by not evenly applying the treatment. We also had to get the alignment fixed. The techs said they completed the alignment. Again, my wife leaves the dealership, gets on the highway, only to have the front end start shaking at 70mph on I-75. Utterly ridiculous. We went to Brandon Honda based on their pitch of being the best in customer service. We were duped. I've experienced far better customer service than this and will not be purchasing another vehicle from here ever again. More
by Rhmkr3
Employees Worked With
Do not know emploee name
August 29, 2017
Excellent team They let me know fast and clear what happen to the car. They let me know first the prices ahead time. They were patient to all my question. They They let me know fast and clear what happen to the car. They let me know first the prices ahead time. They were patient to all my question. They were polite to go to look for us in the lobby. Thank for Honda to have those good quality workers. More
by Duck
August 29, 2017
prompt repair, courteous people, efficient service My A/C was not blowing cold. They checked the system completely. Freon was fine but air mix motor needed replacing. It was going to take a while so My A/C was not blowing cold. They checked the system completely. Freon was fine but air mix motor needed replacing. It was going to take a while so they arranged a ride home and back at no cost to me. The motor was making noise when I picked it up - turned out to be leaves had fallen in and were hitting the fan, and once they removed the leaves, everything worked like new. Being an older woman, I was expecting double talk and up-selling, but this did not happen. Richard Im treated me with respect, listened to my description of the problem, and had it all resolved quickly. I can trust the people and service at Brandon Honda. More
by TexasGal8
Employees Worked With
Richard IM
