Brandon Honda - Service Center

Almost Outstanding My first visit to this dealership. First impressions on arrival were excellent. Very busy and crowded drive-in area, with lots of cars waiting. I was My first visit to this dealership. First impressions on arrival were excellent. Very busy and crowded drive-in area, with lots of cars waiting. I was met by someone from service within five minutes, and he took some information and promised a Service Writer would be with me as soon as possible. Waited another 10 minutes, and the Service Writer showed up. Very courteous and friendly. He took additional information, along with the coupon I received in the mail. He explained the wait would be 1 1/2 hours, then directed me to the waiting area. Waiting area, as one might expect, was crowded. I noticed a very nice food service area, with an extensive menu of made-to-order items. Food service manager was also very courteous, friendly, and helpful. Within five minutes, I received a text message instructing me on what to do to follow the service progress on my Odyssey. And I sat down to wait. And wait. And wait. And wait some more. After a little over three hours, I heard my name called and a different service person was there. He escorted me to the Cashier and told me about my car and the final price. I noticed that I was charged a different amount than the coupon I brought had stated. He explained that somehow, the "system" always adds a dollar, and no one can change it. Admittedly one dollar is not much, but it makes the entire dealership look somehow less trustworthy. You advertise one price, and then charge another? Some might suggest that is a classic "bait and switch" con. And it makes me wonder about other services charges? Do you quote one price, but then at checkout, it is something different? Hummmm? And how many people notice? My recommendations: 1. If the wait is going to be longer than originally estimated, send a text (you clearly have my phone number) and explain the new estimate. And give a quick apology. That is not much of a change, but it makes your Service Dept. look much more professional and caring. 2. Fix the "system" so that advertised prices - whether on coupons, newspapers, or the internet - are the prices actually charged. This is only common sense. 3. Have someone from Service contact a Sales Dept. person who is not currently helping a customer and give them my name. My car is old and has a quarter of a million miles on it. Sometime soon, I will be looking for something new. A quick visit by someone from Sales, while I was sequestered in the waiting area, might have generated a sale, or at least a lead that could be followed up later. And it would have substantially added to my impression of the quality and professionalism of this dealership. Summary: my overall impression of this Service Dept. was good, but the two glaring errors caused me to downgrade this visit to three stars. Or to put it another way, on your first time at bat, you guys got a hit and the batter made it to second, but errors kept the runner from rounding third and making it to home base. More

Service department with a dealership I bring all my vehicles to Brandon Honda to service regardless of the make of the car. They are always professional and courteous. John Lafemina is us I bring all my vehicles to Brandon Honda to service regardless of the make of the car. They are always professional and courteous. John Lafemina is usually my service advisor. This time I got to the service department few minutes after 8pm. Looked pretty desolate. Gathered up my things and was about to step out and was asked if I needed help. I gave all my information to the service advisor and she patiently took all the info. I then realized she was heading towards her car to go home, when she stopped to help me out. She was very helpful that evening and kept me upto date over the next couple days as John was on vacation and I had 4 vehicles playing musical chairs. As a consumer I can always spend my money anywhere and be treated fairly, but when people like Donna Hall, John Lafemina and Steven (valet) make it a pleasure to bring my vehicles in for service it is a whole new experience. Thank you - B.K. Gugaria. More

Great Job! Service was excellent and prompt. An flexible service times. Would recommend to any Honda owner. All service associates were friendly and informativ Service was excellent and prompt. An flexible service times. Would recommend to any Honda owner. All service associates were friendly and informative. Plan on continuing to use Brandon Honda, More

Service was great! Great experience from start to finish. Ron G. was very professional, friendly and went above and beyond to help me get my car serviced. Great Job! Great experience from start to finish. Ron G. was very professional, friendly and went above and beyond to help me get my car serviced. Great Job! More

Service Took it in for a recall, they did a great job on putting everything back together. Happy with the results. Thanks to the support and friendliness of Took it in for a recall, they did a great job on putting everything back together. Happy with the results. Thanks to the support and friendliness of the service advisor. More

Service Scheduled an appointment for an oil change and was pleased to be told that car was ready in an hour. Service was great. Enjoyed the complimentary ca Scheduled an appointment for an oil change and was pleased to be told that car was ready in an hour. Service was great. Enjoyed the complimentary car wash. More

Vehicle Service CR-V The Brandon Honda Service Department is the best I have ever experienced and I take both my Honda's there for regular maintenance and repairs Rachel The Brandon Honda Service Department is the best I have ever experienced and I take both my Honda's there for regular maintenance and repairs Rachel took care of my maintenance issues promptly and professionally, and the work was done to my satisfaction. They are highly recommended. More

5 star Everyone was courteous and friendly. No problem waiting since there is a cafe and complimentary coffee and water. No one tried to oversell products Everyone was courteous and friendly. No problem waiting since there is a cafe and complimentary coffee and water. No one tried to oversell products or service. More

No detail to small or problem unanswered. Having been in the car business up in Ohio many years ago I know what makes a good dealership and Brandon Honda is the poster child for courtesy, cari Having been in the car business up in Ohio many years ago I know what makes a good dealership and Brandon Honda is the poster child for courtesy, caring and commitment to customer service. I started, with them, by leasing a car several years ago and was so pleasantly surprised at how they followed up when every I had a question I then began purchasing cars outright. Without a doubt when the time comes to buy another car, I will buy it from these fine people. BTW I have sent a number of friends up to Brandon Honda and they have all thanked me of the suggestion. One of those friends has now bought three cars from BH and would not even think of going anywhere else. More

Great Service! Very customer oriented and addressed my needs and concerns with the utmost professionalism. Our family has 3 Honda vehicles, and I wouldn't take them Very customer oriented and addressed my needs and concerns with the utmost professionalism. Our family has 3 Honda vehicles, and I wouldn't take them anywhere else for service. More