Brandon Honda - Service Center

12 on a scale of 1-10 . Never have had less than a positive experience purchasing 2 vehicles or various service visits. Facility provides a positive atmosphere. . Never have had less than a positive experience purchasing 2 vehicles or various service visits. Facility provides a positive atmosphere. More

Exceeded Expectations My car was towed to the service department because it would not start. The towing service was initially paid for out of pocket. It was determined th My car was towed to the service department because it would not start. The towing service was initially paid for out of pocket. It was determined that the fix for my car was covered under factory warranty. I was under the impression the extended warranty service I had on the car would cover the tow charge, but because the fix was under factory warranty there was an exception to a claim for towing reimbursement. After I found out about the exception, Neil, the service manager that I was in contact with during the claims process, offered to take care of the tow charge. This act exceeded my expectations and is a great example of how to provide great customer service. I highly recommend Brandon Honda's Service Department to Honda and non Honda car owners alike. More

An old fashioned friendly place to shop. Jen is a very personable and bonds with her client very quickly. She is all business and very knowledgeable of the service issues that can arise, the Jen is a very personable and bonds with her client very quickly. She is all business and very knowledgeable of the service issues that can arise, the causes, and the best solutions, which she effectively communicates to the client, recommending practical solutions. She promptly answers client phone calls and keeps the client informed on the progress of servicing. She earns her 5 stars the old fashioned way! More

Came for seevice Came for service. And got a gift card for an appraisal we had done. Very courteous staff. Showed us the 2016 and 2017 models. Would recommend the deal Came for service. And got a gift card for an appraisal we had done. Very courteous staff. Showed us the 2016 and 2017 models. Would recommend the dealership. More

Crappy and the whole team was VERY UNFRIENDLY The team at brandon honda was unfriendly and made me feel unwelcomed i came in to get a tire repaired and was made to feel as though i did something c The team at brandon honda was unfriendly and made me feel unwelcomed i came in to get a tire repaired and was made to feel as though i did something criminally wrong ...i NEVER experienced that type of service at my usual Honda dealership TAMPA HONDA and never again will i return back to Brandon Honda so if you like almost 2 hours wait and unfriendly service then this is your place.. More

Awesome staff gets you into the vehicle that brings you joy! I dreaded the process of trading in my car which I owed more than it's worth. I had to bring it in for service at Brandon Honda. Rachel the service ma I dreaded the process of trading in my car which I owed more than it's worth. I had to bring it in for service at Brandon Honda. Rachel the service manager has a great sense of humor. She gave me an honest assessment of what my repair options were. It was depressing to have to put more money into this car. Dan Ryan rescued me from all that! We looked at some used cars. I thought I would have to settle for something because of my so-so credit. He said let's run some numbers and see what we can do. Dan and his manager Gary worked miracles to get me into a sporty new Civic! I appreciate all the time they spent on me during the busiest sales week of the year. They treated me as if I had a perfect credit score. They matched the car to my personality. They found Honda incentives to help get me the car that made me feel twenty years younger! Dan patiently explained how to operate the new technology. Stan the fiance man was also knowledgeable, pleasant, and found another Honda incentive to save me money! He worked with the financial institution that offered an agreeable payment plan. Brandon Honda doesn't just sell great cars, but builds a relationship where you feel comfortable asking questions and buying future cars! More

Disappointed Just received my car back after bringing it in for a couple recalls. Although I had to wait about 45 minutes for my car to be brought up, I did not mi Just received my car back after bringing it in for a couple recalls. Although I had to wait about 45 minutes for my car to be brought up, I did not mind since the rep was very personable and professional. But once my car was pulled up for pick up, it arrived dragging the front bumper. Apparently whomever parked my vehicle ate the curb upon doing so, and thought it was okay to drag the bumper across the parking lot. Once arriving, instead of apologizing or trying to find a solution to the issue, he handed me back my keys and said, "that's how I found it." I'm extremely disappointed with my experience with Brandon Honda and will be sure to not only never bring my car for service there again, but also never consider their dealership when purchasing a new vehicle in 2017. More

Worst detailed and service ever This has to be the most unprofessional place. They treat your car exactly like it's not theirs. I went in for a complimentary detailed when I purchase This has to be the most unprofessional place. They treat your car exactly like it's not theirs. I went in for a complimentary detailed when I purchased my new 2016 Honda Civic coupe. Which I waited for till the perfect weather. I might as well had waited to do it else where. When arrived at Brandon Honda by shuttle. I looked all around and saw a big crack on my windshield keep in mind my car is new just made the first payment last month and has been garaged kept. I don't even eat in my new car. My car just hit 2k miles. When I noticed that I went right in to show them what happened I was beyond pissed you couldn't imagine. While walking in I bumped into Grant Hopkin. He told me how are you doing. I explained not to good just brought my car in for detail and now windshield is cracked. He told me wow that's not good and walked away. Then I spoke with Carina who helped and tried to get things settled. Which she brought me to Erick Vogel. He also apologized and said they will try and take care of it. So they brought me home again and I waited and waited. Keep in mind I had my car dropped off at 930 a.m so time went by and by when shuttle was ready to pick me up he had got sent to macdill airforce base. They gave him wrong address when I live 5 mins away from dealership on falkenburg. It was now 6 o clock and they sent Carina to drop off my car at my home. While checking vehicle out i noticed still a crack on windshield and I can tell where they filled it in at. I spoke with grant after shuttle took me home second time he told me if it's not to your liking and you can notice I will replace windshield. So I called him and said well I need the windshield replaced I can notice it where they filled it and still see a crack. So he did say ok I will take care of it. But of course when I took his offer he started going into Science wind gravel and debris. Telling me that nobody in hais staff did that but will take care of it. While still throwing blame somewhat on me like if I did it. Even the young guy who took my vin down complimented how cool looking my car was and asked how long I had t and all. There was never ever a crack because I keep all my cars immaculant. Just to say I got in the only argument with Grant Hopkins and it's by far he worst experienced. I've been through this once already with my fiancé Lizamarie who bought a car from them a few months ago. She just finally got her tags like 1 month ago. After having car for a few months. The service and buy was horrible. As she still convinced me to buy a car their and all. But to get a complimentary service and to leave with negligence and roughness left on my car. Would of been better not to bring it in. So going in today I spoke with Carina and she didn't know anything about windshield after making a few calls she later comes to me while waiting for enterprise saying my car will be done tomorrow afternoon. When I spoke with Grant Hopkins last Thursday and told me when was a good time just to brush me off the phone to get my windshield replace. I told him Thursday is my day off and it gives you enough time order windshield and so. So she comes to me saying tomorrow it will be done somehow the order didn't go through which I know was a lie. They didn't put anything to begin with because they should of had everything Ready the day before I came in. It was a whole week. Worst service and wouldn't go to them for any service taking my service to Wesley Chapel after they fix my windshield. More

Experience I had the best experience in service that I have ever had at Brandon Honda. I used the shuttle service while my car was being serviced, and my advisor I had the best experience in service that I have ever had at Brandon Honda. I used the shuttle service while my car was being serviced, and my advisor, Erickson Salcedo, kept me updated, and was very informal, pertaining to the services being acquired. I have been to Brandon Honda many times for different services, and have never had such a positive experience as this one. More

SERVICE Alison and her crew at brandon honda should be commended for the excellent service they have provided me on both of my honda civics, I had complicated Alison and her crew at brandon honda should be commended for the excellent service they have provided me on both of my honda civics, I had complicated issues on my car that were resolved. As a army veteran , I thank you for your excellrnt service, above and beyond the standards of other dealerships, again, thank you. More