Brandon Hyundai

Totally ridiculous. Service department manager Michael should learn to provide good customer service would not recommend buying or servicing a car there Service department manager Michael should learn to provide good customer service would not recommend buying or servicing a car there More

I was just inquiring and ended up purchasing a new Kona. Simon has been absolutely a delight to work with. Simon has been absolutely a delight to work with. More

I love the dealership it’s the car service it took over 2 hours for oil change hours for oil change More

Checking in a woman started helping, she then informed I needed to wait for David. I then had to wait an additional 10 to 15 MN for David. She could of just checked me in. needed to wait for David. I then had to wait an additional 10 to 15 MN for David. She could of just checked me in. More

At Brandon Hyundai the service advisor was friendly and kept me informed on the status of my car. kept me informed on the status of my car. More

Service representatives showed they cared about giving the best help possible. Very helpful regarding rental car, engine replacement and extra service. 5 star in my book the best help possible. Very helpful regarding rental car, engine replacement and extra service. 5 star in my book More

Great people,great service, Jeff and the service department did a great job and within the time frame they said. department did a great job and within the time frame they said. More

Brandon Dealer exceeded my expectations, especially thanks to Service Advisor Ed Johnson. From start to finish, the service was impeccable. Ed's professionalism and attention to detail ensured that my thanks to Service Advisor Ed Johnson. From start to finish, the service was impeccable. Ed's professionalism and attention to detail ensured that my car was fixed promptly and efficiently. I couldn't be happier with the experience. Highly recommended! More

Excellent service, in and out for an oil change in 30 minutes!Very pleased as the first using the service department was a good one, minutes!Very pleased as the first using the service department was a good one, More

Communication. Whenever I asked about oil changes during the three-year free service interval, I was told I was not at the correct time or mile interval, and I'd ha Whenever I asked about oil changes during the three-year free service interval, I was told I was not at the correct time or mile interval, and I'd have to pay for the service. When I called the dealership's service department to ask specifically when I could schedule the free service the representative said she didn't know. I asked for someone to call me back, but no one ever did. I scheduled for service last Friday and was told by an "outside" advisor that she didn't understand why I wasn't offered the free service in the past. My actual advisor informed me that I missed my last free service date by about six weeks, and I'd have to pay for the oil change and tire rotations. Since I was already there (a half hour from home) I authorized the service and payment. When it was completed, I was shocked that they wanted an additional service fee due to my use of a credit card! I ended up paying more than $140 for an oil change and tire rotation that would have cost about $75 at any other location. I just got blank stares when I told the advisor about the prior misinformation about the free service - no apologies or explanations. My sales experience several years back was fine, the dealership is attractive after their refresh. That and snacks in the waiting area do not even come close to making up for the lies and misinformation, nor the nickel and diming of service fees. I shall certainly use alternate service facilities in the future, and purchase my next car from a different dealer. More