Brandon Hyundai

Brandon Hyundai did excellent job, starting with scheduling, receiving, explaining the details time it takes to complete the etc. scheduling, receiving, explaining the details time it takes to complete the etc. More

Efficient and friendly service. Advisor was knowledgeable and made effort to understand issues and ensured that they were addressed Advisor was knowledgeable and made effort to understand issues and ensured that they were addressed More

Only thing was it was a long wait for a recall which they found a second one but still three and a half hour seemed excessive found a second one but still three and a half hour seemed excessive More

This is my favorite dealership to visit. The staff is awesome and very accommodating. The service is excellent!! The staff is awesome and very accommodating. The service is excellent!! More

The dealership really had a great atmosphere. I felt like I mattered. My sales rep was Stephanie Lugo. She did a fantastic job. I was very impressed with the mgt team being friendly and personall I felt like I mattered. My sales rep was Stephanie Lugo. She did a fantastic job. I was very impressed with the mgt team being friendly and personally welcoming me. The Loan specailist and closing specialist were professional but laid back. Not pushy but more informative. I felt like iwas talking to people who wanted me to get a vehicle with the best price, payments I could afford and options. Everyone treated me like I mattered. Great team! Great customer experience! More

Quick to respond for service appointment, attentive when first arriving for service and professional In diagnosing problem and repairing. Nicely done Roy Reich first arriving for service and professional In diagnosing problem and repairing. Nicely done Roy Reich More

Abel was fantastic. He was able to do what others before had not been able to do. He was able to do what others before had not been able to do. More

When visiting for service lately I feel like the next number in line, not customer with a genuine concern or need for service. Most recently I had an emergency concern. It’s impossible to schedule an a number in line, not customer with a genuine concern or need for service. Most recently I had an emergency concern. It’s impossible to schedule an appointment for an emergency. I was offered an appointment for the following week because since I did not have an appointment for my emergency, my car wouldn’t start and I drove to Hyundai after receiving assistance from AAA roadside service.Upon arriving before 11:00 am I was told that they may not be able to attend my vehicle the same day and no loaner vehicle was available. If I knew I was going to have an emergency with my vehicle I would have scheduled an appointment ahead of time. I felt a genuine lack of concern. I realize that any service department gets busy, but simply acknowledging a customer’s presence goes a long way. See me but don’t see me. The initial few seconds sets the tone for my visit and experience. Just did what needed to be done, nothing more. I only use the location because of convenience. Been a Hyundai customer since 2016. Customer service has declined ever since. More

Mohamed helped me get the car I wanted and Robert worked the sales paperwork process. They performed better than my expectations making the whole process easy. the sales paperwork process. They performed better than my expectations making the whole process easy. More

They did not fix my car. Stated it was not a warranty issue and couldn’t fix the vehicle Stated it was not a warranty issue and couldn’t fix the vehicle More