Brandon Hyundai

follow up and make sure your trade in gets paid off Traded our car in for a new one on Nov 23,2015 On Dec. 16th we started receiving calls from hyundai finance aboot the car we traded in and when they c Traded our car in for a new one on Nov 23,2015 On Dec. 16th we started receiving calls from hyundai finance aboot the car we traded in and when they could expect the payoff. We called hyundai of Brandon the same day to the payoff dept. And left a message to call us back. Never heard back from them so we called back on December 21st cause hyundai finance is calling us by this time 3 till 4 times a day on this trade in even though the new car was financed through them as well so they should have the contract that the car was traded for the new one. We left a message again in the morning Dec. 21 with Janice in the payoff dept. And still no reply back so we called again in the evening and asked for the general mrg. And wouldn't you know here comes Janice on the phone, so we explained what was going on and she stated that they had received the funds for the contract and wasn't sure why the payoff on the trade had not been processed yet, and to give her acouple of minutes to look into it and she would call us right back. Well three hours later no call back. We called again and got Janice on the phone who then tells us she needed the account number with hyundai finance cause she had called them and wasnt able to get no where with them. Really? First of all they were able to get the pay off amount on the car back on Nov 23th without me giving them an account number, second when we're they going call us to tell us this? After we brought this up to Janice she tells us she will call us right back. Well wouldn't you know, she has left for the day and no reply back from this place. More

Great service again Just a speical thanks to Mike for taking care of us again! Great customer service!! Our experience with Brandon Hyundai isbthe reason we keep coming b Just a speical thanks to Mike for taking care of us again! Great customer service!! Our experience with Brandon Hyundai isbthe reason we keep coming back?? More

Purchase My representative was professional and attentive. Thank you very much Percell! All of the staff involved were very helpful. I would recommend your My representative was professional and attentive. Thank you very much Percell! All of the staff involved were very helpful. I would recommend your dealership to anyone. More

WORST SERVICE EXPERIENCE IVE EVER HAD WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP AND WHAT ALL WAS WRONG AND NEVER GOT A CALL. AFTER I HAD TO CALL AND TRACK DOWN OUR SERVICE WRITER TWO DAYS LATER HE SAID CAR WOULD BE DONE MONDAY NIGHT OR TUE EARLY. WE CALLED ON TUE MORNING TO SEE IF THE CAR WAS READY AND WHEN WE ASKED TO SPEAK WITH OUR SERVICE ADVISER SOMEONE PICKED UP AFTER A COUPLE MINUTES AND SAID HES BUSY AND DOS'NT WANT TO TALK TO US RIGHT NOW. WE THEN HAD TO CALL BACK AGAIN TO TRY AND FIND OUT WHAT THE STATUS OF OUR CAR WAS. THE CAR WAS NOT FIXED UNTIL WED AFTERNOON. WHEN WE PICKED UP THE CAR YOU WOULD THINK THEY WOULD AT LEAST RUN IT THROUGH THE CAR WASH FOR THE INCONVENIENCE BUT THE CAR WAS MUCH DIRTIER THAN WHEN WE DROPPED IT OFF. I NOR ANYONE I KNOW WILL EVER USE THIS DEALERSHIP AGAIN VERY POOR CUSTOMER SERVICE. More

Great Service I must say, this was a great experience . The whole deal went very smooth and they took the time to figure what I was looking for and what my price ma I must say, this was a great experience . The whole deal went very smooth and they took the time to figure what I was looking for and what my price margin was. They didn't try to sell me a vehicle I didn't want. I got the vehicle I wanted and at the price I wanted . More

Tony Crane is the Man! Tony Crane, the new kid at Brandon Hyundai, is Awesome. He is great to work with and will get you what you want with a great service attached. Love Tony Crane, the new kid at Brandon Hyundai, is Awesome. He is great to work with and will get you what you want with a great service attached. Love my Genesis! More

Fair dealer fair price . The do need to redo their misspelled signs out front."no parking, vehicles will be towed at owners expence" It is spelled expense. . The do need to redo their misspelled signs out front."no parking, vehicles will be towed at owners expence" It is spelled expense. More

It was a good fay Great place to shop, people who understand what our needs are when buying a car . I like to go place where they will take me and meet my needs Great place to shop, people who understand what our needs are when buying a car . I like to go place where they will take me and meet my needs More

A good experience It was a good service and expectations were meet. The overall of the expertise of all the employees was great and super helpful to understand the step It was a good service and expectations were meet. The overall of the expertise of all the employees was great and super helpful to understand the steps in buying a new vehicle. More

Horrible service Brought car in 9 times in 9 months, for known issue. Between working with Bluelink, and Service, to resolve, must have spent more than 100 hours. La Brought car in 9 times in 9 months, for known issue. Between working with Bluelink, and Service, to resolve, must have spent more than 100 hours. Last time we were asked to leave car overnight, 3 calls and five days later, they hadn't touched the car, or returned calls. Went up there and was told they were waiting on a part. This was just for Bluelink! They changed, radio, then they changed mirror, and Bluelink said it still wasn't receiving signals from car. More