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Brandon Tomes Subaru - Service Center
McKinney, TX
377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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377 Reviews of Brandon Tomes Subaru - Service Center
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June 07, 2023
Russel Lilly did a fantastic job managing the repair of our 2021 WRX under warranty. He kept me informed regularly, let me know what the issue was and how long I should expect to wait, then finished it of our 2021 WRX under warranty. He kept me informed regularly, let me know what the issue was and how long I should expect to wait, then finished it off with a nice car wash when I picked the car up. Exceptional customer service! More
by DENNIST3BZ
Verified CustomerEmployees Worked With
June 07, 2023
Got an oil change and the tech didn't change the oil filter, had to bring my car back in to get it replaced. Also, broke a clip on my cabin air filter which your team replaced but the techs should be ab filter, had to bring my car back in to get it replaced. Also, broke a clip on my cabin air filter which your team replaced but the techs should be able to change parts without breaking items on the vehicle. More
by DAMIANMILLISOR
Employees Worked With
June 07, 2023
Johnathon Daniels has been a top notch rep of your dealership. Other reps also exemplify the professionalism and dedication of Johnathon to provide quality service. dealership. Other reps also exemplify the professionalism and dedication of Johnathon to provide quality service. More
by ROGER.T.BARTZ
Employees Worked With
Other Employees :
Ana Guzman, Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
June 07, 2023
Service was great. Done in a timely manner and efficiently. I'm adding to this because it wants 15 words Done in a timely manner and efficiently. I'm adding to this because it wants 15 words More
by DMAZNARI
Employees Worked With
June 07, 2023
Excellent service. Car was brought in for a computer recall. Ready earlier than expected. Now on our 5th Subaru—all from Brandon Thomes —will continue our business with Car was brought in for a computer recall. Ready earlier than expected. Now on our 5th Subaru—all from Brandon Thomes —will continue our business with them. More
by JIMCRUSE50
Employees Worked With
June 07, 2023
Work completed in a timely manner without any issues. Service advisor Russell is awesome and really cares about his customers vehicles. Service advisor Russell is awesome and really cares about his customers vehicles. More
by RDTHOMAS1954
Employees Worked With
June 07, 2023
I have been with Subaru since 2020 and I will say that this visit was by far not what I was used to from Subaru. Everyone seemed extremely scattered and agitated. I only saw one familiar face. Once my Asc this visit was by far not what I was used to from Subaru. Everyone seemed extremely scattered and agitated. I only saw one familiar face. Once my Ascent was checked in, I had to wait about 30 min before a loaner was ready. I’ve never had to wait with a scheduled appointment. In the past I have always been given an Ascent since that’s what I drive. I went to do the walk around. The loaner was a Forester. Opened the door and had trash all in it and the drivers seat was filthy. I declined the loaner and asked for an Ascent. An Ascent was brought around. I took it but it had empty drink bottles under the seat, snack wrappers in the floorboard and not tidy. I have always loved my trips to Subaru service but something has changed and for the worse. More
by MBeck
Employees Worked With
Jonathan Daniells, Denise Watson
