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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
377 Reviews

377 Reviews of Brandon Tomes Subaru - Service Center

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April 13, 2023

Hannah was incredibly helpful in giving me the help I needed and working with my schedule to get the replacements I needed. More

by CAROLT822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah service dept
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Apr 14, 2023 -

Brandon Tomes Subaru responded

CAROLT822, thank you for sharing 5-star praise and noting that Hannah was incredibly helpful in service. We greatly appreciate your endorsement and look forward to serving you again next time. Take care!

April 13, 2023

This service center always does such a great job, explains what they are doing with the car well and is respectful to all customers. 5 stars!!! More

by musicloverlep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Sungec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe, Ana Guzman
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Apr 13, 2023 -

Brandon Tomes Subaru responded

musicloverlep, thank you for sharing 5-stars! We're happy to hear our team always does a great job! We look forward to serving you additionally in the future. Take care!

April 12, 2023

Fast and efficient! Wonderful experience for not having an appointment scheduled. I was very pleased. More

by Stupid survey guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise in service
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Apr 12, 2023 -

Brandon Tomes Subaru responded

Thank you for sharing 5-stars! We're happy to hear our team is fast and efficient! We look forward to serving you additionally in the future. Take care!

April 11, 2023

Prompt service, everyone is very nice to work with. thank you all! I”ll be back More

by CGN.CHRISNICKELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
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Apr 11, 2023 -

Brandon Tomes Subaru responded

CGN.CHRISNICKELL, thank you for your mention of prompt service and our nice team! We appreciate your feedback and look forward to your return visits. See you next time. Thanks again!

April 11, 2023

I always enjoy my visits to your service center. Everyone is so friendly and helpful. More

by prbyjaime
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Brandon Tomes Subaru responded

prbyjaime, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We look forward to serving you additionally in the future. Thanks again!

April 10, 2023

Denise is an awesome Service manager and I received exactly what I came to the dealership for. More

by sonny.fee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Report | Print
Apr 10, 2023 -

Brandon Tomes Subaru responded

sonny, thank you for sharing 5-stars! We're happy to hear Denise is awesome! We look forward to serving you additionally in the future. Best wishes!

April 10, 2023

I had an appointment and was out within 45 mins of my appointment, greatly appreciated!! I have waited over 4hrs at other dealerships and they simply cannot compare. Hannah was a joy to deal with, super More

by michelle.deans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah in Service Dept
Report | Print
Apr 10, 2023 -

Brandon Tomes Subaru responded

michelle, thank you for sharing 5-stars! We're pleased to hear Hannah was a joy and knowledgeable! We look forward to serving you additionally in the future. Take care!

April 10, 2023

The service was amazing, prompt and polite! I would highly recommend this dealer for all your Subaru service needs! More

by nstiltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Apr 10, 2023 -

Brandon Tomes Subaru responded

nstiltz, thank you for sharing 5-stars! We're glad to hear our team provided amazing service! We look forward to serving you additionally in the future. Thanks again!

April 10, 2023

Overall it’s good and the service people are very kind. Need to repair the washer I looked for washing my car they told frequently having issues More

by saigupta.krishna
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Apr 11, 2023 -

Brandon Tomes Subaru responded

saigupta.krishna, thank you for sharing praise regarding your experience working with Russel and Ben! We apologize for the issue and look forward to earning the fifth star on future visits. Let us know when we may serve you additionally. Best wishes!

April 09, 2023

I purchased my vehicle here and have it serviced here. Service is excellent, staff is friendly and polite. The waiting area is clean and always stocked with something to drink and snack on. More

by MRRANDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Report | Print
Apr 09, 2023 -

Brandon Tomes Subaru responded

MRRANDOG, thank you for your 5-stars! We're happy to hear our team is friendly, polite and always provides excellent service! We look forward to serving you again in the future. Thanks again!

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