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Brandon Tomes Subaru - Service Center

McKinney, TX

4.7
377 Reviews

377 Reviews of Brandon Tomes Subaru - Service Center

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April 03, 2023

Ben, my Service Advisor, did a good job answering my questions. He had a great suggestion for recording the odd sound that occasionally happens when I turn off my car. More

by MLTMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
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Apr 03, 2023 -

Brandon Tomes Subaru responded

MLTMT, thank you for your 5-stars! We're pleased to hear Ben did a great job answering your questions! We look forward to serving you again in the future. Take care!

April 03, 2023

Didn't have to make an appointment; just used Express Service. Great customer service, as usual. More

by KARLA-AUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Borstmayer
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Apr 03, 2023 -

Brandon Tomes Subaru responded

KARLA, thank you for your 5-stars! We're happy to hear our team provides great customer service! We look forward to serving you again in the future. Take care!

April 03, 2023

Russell Lilly, our service advisor at Brandon Tomes Subaru in McKinney TX was top notch. Russell went above and beyond making sure were satisfied getting a repair done to our 2021 Ascent we just purcha More

by glopez0207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Brandon Tomes Subaru responded

glopez0207, thank you for your 5-stars! We're happy to hear Russell Lilly went above and beyond to make sure you were satisfied! We look forward to serving you again in the future. Best wishes!

April 02, 2023

Friendly and on time service, love the snacks and that I have a workplace while waiting More

by prachyldianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe, Patrick Varrassi
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Apr 03, 2023 -

Brandon Tomes Subaru responded

prachyldianna, thank you for your 5-stars! We're happy to hear our team is friendly and timely! We look forward to serving you again in the future. Thanks again!

April 02, 2023

You all a very good and professional people which you are working for Subaru I really like you all. Thank you More

by BPARVIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha Broom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gandara, Dakota Hughes, Roman Duran, Brock Degraffenreid, Michael Gonzalez, Ben McCabe, Kyle Barclay
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Apr 03, 2023 -

Brandon Tomes Subaru responded

BPARVIZ, thank you for your 5-stars! We're happy to hear our team is professional! We look forward to serving you again in the future. Best wishes!

April 02, 2023

Needed my STI serviced I was working with Ben. He was very helpful and knowledgeable. He knew everything I needed to know about my car and very friendly. Great customer service More

by REDSPARKY91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Report | Print
Apr 03, 2023 -

Brandon Tomes Subaru responded

REDSPARKY91, thank you for your 5-stars! We're glad to hear Ben is helpful and knowledgeable! We look forward to serving you again in the future. Best wishes!

April 01, 2023

Nick Jones, Clay, and Patrick all made this experience even better than the last! I would definitely recommend BT Subaru to all my friends and family. More

by carlossalvetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Varrassi, Clay Phillips
Report | Print
Apr 02, 2023 -

Brandon Tomes Subaru responded

carlossalvetti, thank you for your 5-stars! We're happy to hear Nick Jones, Clay and Patrick provided a great experience! We look forward to serving you additionally in the future. Take care!

April 01, 2023

The service staff was helpful and informative. The lounge was comfortable and well supplied. My vehicle was ready when promised. Great experience. Thank you More

by DFKDTW
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Apr 02, 2023 -

Brandon Tomes Subaru responded

DFKDTW, thank you for your 5-stars! We're glad to hear our team is helpful and informative! We look forward to serving you additionally in the future. Best wishes!

April 01, 2023

Great customer service and the repairs were done in a very timely manner! We always have a good experience at the dealership! More

by GLENNDONNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Report | Print
Apr 02, 2023 -

Brandon Tomes Subaru responded

GLENNDONNIE, thank you for your 5-stars! We're pleased to hear our team provides great customer service! We look forward to serving you additionally in the future. Best wishes!

March 31, 2023

Identified the issues and fixed them on time and for the amount they estimated. Good service! More

by JPOULTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Report | Print
Mar 31, 2023 -

Brandon Tomes Subaru responded

JPOULTER, thank you for your 5-stars! We're glad to hear our team identified and fixed your vehicles issues on time and on budget! We look forward to serving you additionally in the future. Take care!

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