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Brandon Tomes Subaru - Service Center

McKinney, TX

4.5
380 Reviews

380 Reviews of Brandon Tomes Subaru - Service Center

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March 27, 2023

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by rdf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
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Mar 27, 2023 -

Brandon Tomes Subaru responded

rdf4, thank you for your 5-stars! We look forward to serving you additionally in the future. Takecare!

March 27, 2023

I have always had good service from Brandon Tomes dealership . I now travel 50 plus miles to have any service done.I highly recommend this dealership since they never forget who their customers are. More

by SUEBAKER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
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March 25, 2023

My wife and I just bought 2 vehicles from Bob Tomes Subaru in McKinney. Our sales rep was Nick and he helped us get the exact cars we were looking for and even stayed well past the dealership was close More

by seanandchels2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman, Eniqueo "Nico" Reese, Clay Phillips
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Mar 25, 2023 -

Brandon Tomes Subaru responded

seanandchels2018, thank you for your 5-stars! We're glad to hear Nick made sure you got the exact cars you were looking for and left happy! We look forward to serving you additionally in the future. Take care!

March 25, 2023

Stopped for an oil change. Immediately taken care of. I was given a time estimate for the job. My car was ready earlier than expected. It was also washed. Service center at Bra More

by carol.k.clowes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Bortsmayer
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Mar 25, 2023 -

Brandon Tomes Subaru responded

carol, thank you for your 5-stars! We're glad to hear our team got you immediately taken care of and provided first class service! We look forward to serving you additionally in the future. Thanks again!

March 25, 2023

I won't take my Subaru's for service anywhere else. No hassel, no nonsense and a great attitude in all the service department personnel. Russel Lilly treats you like family and always has a smile to g More

by coldwarsailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac Alia, Ben McCabe
Report | Print
Mar 27, 2023 -

Brandon Tomes Subaru responded

coldwarsailor, thank you for your 5-stars! We're glad to hear Russel Lilly treats you like family! We look forward to serving you additionally in the future. Thanks again!

March 25, 2023

Very convenient on line appointment process. Service advisor was polite and thorough. I have always been treated good everytime I have my vehicle serviced. More

by ABurns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 27, 2023 -

Brandon Tomes Subaru responded

ABurns, thank you for your 5-stars! We're happy to hear our team is polite and thorough! We look forward to serving you additionally in the future. Thanks again!

March 25, 2023

Great communication and fantastic customer service. I was able to get a loaner car and the entire process was seamless More

by CRISTIANADP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 27, 2023 -

Brandon Tomes Subaru responded

CRISTIANADP, thank you for your 5-stars! We're happy to hear our team provides great communication and fantastic customer service! We look forward to serving you additionally in the future. Best wishes!

March 24, 2023

Everybody is very friendly, I was kept up to date on progress. Very nice coffee/snack area More

by asg1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Brandon Tomes Subaru responded

asg1947, thank you for your 5-stars! We're glad to hear our team is friendly and kept you up to date! We look forward to serving you additionally in the future. Take care!

March 24, 2023

Jonathan and the new guy (forgot his name) explain everything that will be done and got out of there on time as promised. More

by TONYJ3516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniels
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Mar 24, 2023 -

Brandon Tomes Subaru responded

TONYJ3516, thank you for your 5-stars! We're glad to hear Jonathan is explanative and timely! We look forward to serving you additionally in the future. Thanks again!

March 24, 2023

Everything went incredibly smoothly at the dealership. The team was helpful in teaching and educating on the car. More

by MSCOTSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Varrassi, Eniqueo "Nico" Reese
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Mar 24, 2023 -

Brandon Tomes Subaru responded

MSSCOTSMITH, thank you for your 5-stars! We're pleased to hear our team provided a helpful and smooth experience! We look forward to serving you additionally in the future. Thanks again!

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