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Brandon Tomes Subaru - Service Center

McKinney, TX

4.5
380 Reviews

380 Reviews of Brandon Tomes Subaru - Service Center

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March 24, 2023

Service Department was very professional and knowledgeable. Great job as always. Keep up the good work. More

by JELLI_52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
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Mar 24, 2023 -

Brandon Tomes Subaru responded

JELLI_52, thank you for your 5-stars! We're glad to hear our team is professional and knowledgeable! We look forward to serving you additionally in the future. Best wishes!

March 23, 2023

Easy to check in, explained what they would do, and all services explained to me as I left. More

by YVEHC55
Recommend Dealer
Yes
Employees Worked With
Young female took care of me. She was exceptional!!!
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Mar 23, 2023 -

Brandon Tomes Subaru responded

YVEHC55, thank you for your 5-stars! We're pleased to hear our team is explanative and made your experience easy! We look forward to serving you additionally in the future. Best wishes!

March 23, 2023

Service is always excellent and all my questions always get answered with a smile! Thank you so Much! More

by carlossalvetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forget her name! She has braces lovely kind smile! , Ben McCabe
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Mar 23, 2023 -

Brandon Tomes Subaru responded

carlossalvetti, thank you for your 5-stars! We're happy to hear our team always provides excellent service! We look forward to serving you additionally in the future. Take care!

March 23, 2023

Excellent Customer Service! ! Thank you so much to Denise Watson for being SO wonderful and kind!! More

by ststodola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Watson, Ben McCabe
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Mar 24, 2023 -

Brandon Tomes Subaru responded

stsodola, thank you for your 5-stars! We're glad to hear Denise Watson provided excellent customer service! We look forward to serving you additionally in the future. Take care!

March 23, 2023

Friendly service people and fast service. Clean waiting room. Could be better marked for the service area. More

by DDEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 23, 2023 -

Brandon Tomes Subaru responded

DDEGNER, thank you for your 5-stars! We're happy to hear our team is friendly and provides fast service! We look forward to serving you additionally in the future. Take care!

March 21, 2023

Staff is very helpful and super super nice. Would recommend Brandon Thomes to other people More

by ZACHPEARCE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Report | Print
Mar 21, 2023 -

Brandon Tomes Subaru responded

ZACHPEARCE7, thank you for your 5-stars! We're glad to hear our team is helpful and super nice! We look forward to serving you additionally in the future. Thanks again!

March 21, 2023

We appreciate that Ben was able to save our tire. He has built a lot of trust with us...which is very important in building a service relationship. More

by SUEQ100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 21, 2023 -

Brandon Tomes Subaru responded

QUEQ100, thank you for your 5-stars! We're pleased to hear Ben has built up a lot of trust with you and was able to save your tire! We look forward to serving you additionally in the future. Best wishes!

March 21, 2023

They did a great job installing the trailer hitch on my forester. Delivery was within the esti.ated time frame More

by PMARTIN2304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 21, 2023 -

Brandon Tomes Subaru responded

PMARTIN2304, thanks for taking time to share praise regarding your experience with us in service having your hitch installed! We love hearing that you enjoyed working with Russel and Ben. We look forward to serving you additionally when the time comes. Take care!

March 20, 2023

I love this service department it is the only place I trust with my vehicle!! I have never had an issue and they always do their absolute best to resolve any issue with your vehicle. Hannah was wonderfu More

by ameggitt1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 21, 2023 -

Brandon Tomes Subaru responded

ameggitt1212, thanks for taking time to share praise regarding your experience with us in service! We love hearing that you enjoyed working with Hannah and we look forward to serving you additionally when the time comes. Thanks again!

March 20, 2023

I have always used this dealership for my scheduled maintenance because I know it is being done correctly. More

by bchin62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
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Mar 20, 2023 -

Brandon Tomes Subaru responded

bchin62, thank you for sharing 5-stars with us and noting you always use us for your scheduled maintenance. We appreciate your praise and look forward to serving you additionally on future visits. Thanks again!

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