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Brandon Tomes Subaru - Service Center

McKinney, TX

4.5
380 Reviews

380 Reviews of Brandon Tomes Subaru - Service Center

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March 20, 2023

Absolute stellar service. These folks are like family and I would make the travel just to purchase another vehicle. More

by DRAIG_BLACK_WOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
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Mar 20, 2023 -

Brandon Tomes Subaru responded

DRAIG_BLACK_WOLF, thank you for your 5-stars! We're glad to hear our team provides stellar service! We look forward to serving you additionally in the future. Best wishes!

March 19, 2023

John was so friendly and helped us through the whole process. Will definitely be coming back for all our car needs More

by tattoo.emd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Khoury, Patrick Varrassi
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Mar 20, 2023 -

Brandon Tomes Subaru responded

tattoo.emd, thank you for your 5-stars! We're glad to hear John is friendly! We look forward to serving you additionally in the future. Take care!

March 19, 2023

Service was fast and complete. Hannah was great as my service advisor. She kept me informed of progress and made perfect recommendations for future service. More

by thompsonsldba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Mar 20, 2023 -

Brandon Tomes Subaru responded

thompsonsldba, thank you for your 5-stars! We're glad to hear Hannah kept you informed and made perfect recommendations for future service! We look forward to serving you additionally in the future. Take care!

March 19, 2023

Great customer service. Ben is my advisor. He is very helpful and friendly. The staff also very caring More

by PALULI11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
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Mar 20, 2023 -

Brandon Tomes Subaru responded

PALULI11, thank you for your 5-stars! We're glad to hear Ben is helpful and friendly! We look forward to serving you additionally in the future. Thanks again!

March 19, 2023

The salesman was great and the team made the whole process easy. Thank y’all More

by BROOXNEVIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Loya, Ana Guzman, Eniqueo "Nico" Reese
Report | Print
Mar 20, 2023 -

Brandon Tomes Subaru responded

BROOXNEVIL2, thank you for your 5-stars! We're happy to hear our team made the whole process easy! We look forward to serving you additionally in the future. Best wishes!

March 19, 2023

Great as always. Ben is very helpful and efficient, and all the other staff never hesitate to step in and assist when it is busy. More

by RAII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Report | Print
Mar 20, 2023 -

Brandon Tomes Subaru responded

RAII, thank you for your 5-stars! We're pleased to hear Ben is helpful and efficient! We look forward to serving you additionally in the future. Thanks again!

March 19, 2023

Roman was great to work with! He was knowledgable and honestly answered all my questions. I appreciated his help! More

by melissaheath3
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Roman Duran, Patrick Varrassi
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Mar 20, 2023 -

Brandon Tomes Subaru responded

melissaheath3, thank you for your 5-stars! We're pleased to hear Roman is great to work with! We look forward to serving you additionally in the future. Take care!

March 18, 2023

Professional, timely and on point with pricing in comparison to other dealerships. My goto for everything More

by jmshmr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Report | Print
Mar 20, 2023 -

Brandon Tomes Subaru responded

jmshmr3, thank you for your 5-stars! We're happy to hear our team is professional and timely! We look forward to serving you additionally in the future. Thanks again!

March 18, 2023

Your pricing for major tuneups has become out of control. Going forward, I will be shopping around for fair pricing for these tuneups. More

by CATSPWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise watson
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Mar 20, 2023 -

Brandon Tomes Subaru responded

CATSPWS, thank you for sharing constructive feedback with us. We appreciate your note and would like to provide you our Service Director Edmond in case you would like to discuss your frustrations and perhaps Edmond can help you find deals for services you need done moving forward. You may always reach Edmond directly at eelder@brandontomessubaru.com or 214-544-5156. We look forward to better serving you on future visits. Take care!

March 17, 2023

Always fast, polite, and professional. They are usually quicker than expected. They explain what was done and what will need to be done in the future. More

by celia_donnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 17, 2023 -

Brandon Tomes Subaru responded

celia_donnelly, thank you for sharing praise regarding your experience with Russel and Ben! We are pleased to hear you get in and out quicker than expected. We look forward to serving you additionally. Thanks again!

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