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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,084 Reviews

1,084 Reviews of Brattleboro Subaru - Service Center

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September 01, 2022

Excellent service with very polite and professional personnel. I will continue to use them in the future. More

by b8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Brattleboro Subaru responded

Hey there! Great to hear from you, thank you for your five-star review! We take pride in our service advisors, they are very kind and genuinely helpful in anything you may need! Thank you for your loyalty, we look forward to your next visit!

September 01, 2022

I have never had better service than at Bratt Subaru. They treat their customers like family. More

by bplatt0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your kind words. We view our customers like family because we are all part of the same community and we believe taking care of those around us is important. You are a treat to service, and we look forward to your next visit!

September 01, 2022

Front desk staff friendly. Kyle the mechanic went above and beyond to do work since I had some things in my car. Very professional and helpful. More

by tammywrighthollister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle mechanic 5 plus stars
Sep 02, 2022 -

Brattleboro Subaru responded

Tammy, thank you so much for your feedback. Amanda is an excellent service advisor to work with, she is very friendly and knowledgeable. Thank you for including Kyle in your review! He is always happy to make sure you leave here safe and sound. We look forward to your next visit!

August 29, 2022

I have purchased/leased 4 cars from this dealership and have had them all serviced there as well. I have always gotten friendly and professional service from the sales department to the service department. More

by JBACON55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your positive feedback. We love to hear about your loyalty to our shop, we appreciate your business! We love our kind and professional employees, they are great to have around! We look forward to your next visit!

August 27, 2022

Disappointed in Subaru with the extended warranty Valve body.. and the way it was handled…Originally told it was covered up 150,000 miles but was denied because we recently moved to NH.. not sure why it ma More

by CTUTTLE13
Recommend Dealer
No
Employees Worked With
Morgan Dow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Brattleboro Subaru responded

We want to first apologize for the confusion and what you were told about the coverage of the valve body on your vehicle. As a rule we normally do not advise of any warranty coverage until the vehicle has been properly diagnosed and we can verify coverage. The reason where the vehicle is registered is important is because not all states participate with partial zero emissions requirements as outlined by the Federal Government to provide coverage for some emissions related parts for a longer period of time. Where the vehicle is registered is how coverage is determined and New Hampshire is one of the states that does not participate. We cannot submit any claim to Subaru of America and get reimbursement for the repairs due to this fact. Subaru is definitely a customer driven company and if you contact Subaru at 1-800-782-2783 and review your situation with them, they may be able to offer you some assistance or some reimbursement of the repair cost if already repaired. . If you need further assistance you can contact me at the dealership and I will assist you how I can. Kind regards, Shawn McMillan Service and Parts director Brattleboro Subaru

August 24, 2022

Your service department always delivers service in a timely manner and with a smile. They continue to demonstrate they appreciate my business and make me aware of any issues they discover More

by rickgreenslit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Brattleboro Subaru responded

Rick, great to hear from you! We take pride in our quick and easy service department! We definitely appreciate your loyalty, and your safety is important to us so we make sure you are aware of any concerns we have! We look forward to your next visit!

August 24, 2022

Outstanding place to have your vehicle to work on. The place is always clean. The staff is great..Amanda is a ROCK STAR. Morgan is great! Shawn will do anything within reason to help his customer. More

by Curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sciacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Higley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Brattleboro Subaru responded

Curtis, thank you for your kind words! It is always a pleasure to serve you. We make sure you get what you need! We look forward to seeing you in the future!

August 23, 2022

The staff are professional and friendly. The service is done on time and the online appointment process is convenient. More

by christinaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Brattleboro Subaru responded

Christina, great to hear from you! Thank you for your kind review, we take pride in our excellent service staff! We want to make sure your service experience is quick and easy! We look forward to your next visit!

August 22, 2022

Brought car in for a recall and they tried to tell me I had lights out, I said I would replace the bulbs on my own. When I looked the lights were not out, they just wanted to up charge me! Crooks!! More

by NYC03451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Crosby
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Brattleboro Subaru is always a great place to take my car. They do a great job of servicing, and always give an assessment of what will need to be done in the future, which makes it great for planning. More

by rtaylor22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your positive review! Our service department does their very best to make sure your car is safe to drive and that you are aware of everything that currently needs fixing or may need fixing in the future! Our priority is safety and respecting your valuable time and money. If you ever need anything, give us a call! We look forward to your next visit!

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