Brattleboro Subaru - Service Center

Brattleboro Subaru responded

William, it's great to hear from you! We love our service department, Morgan is an excellent advisor to work with. Our service advisors make it a priority to make sure you know and understand the status of your vehicle! Your safety is important to us, so if there is something unexpected that comes up while you are in for a service, we will always let you know! We look forward to your next visit!

Brattleboro Subaru responded

Hey there, we would like to apologize for not having it under your name. If you would like, you can give us a call whenever is convenient for you and we can make sure we sort it out and put your name in our system as well! We look forward to your next visit!

Brattleboro Subaru responded

Hey there! Great to hear from you, thank you for your five-star review! We take pride in our service advisors, they are very kind and genuinely helpful in anything you may need! Thank you for your loyalty, we look forward to your next visit!

Brattleboro Subaru responded

Hey there, thank you so much for your kind words. We view our customers like family because we are all part of the same community and we believe taking care of those around us is important. You are a treat to service, and we look forward to your next visit!

Brattleboro Subaru responded

Tammy, thank you so much for your feedback. Amanda is an excellent service advisor to work with, she is very friendly and knowledgeable. Thank you for including Kyle in your review! He is always happy to make sure you leave here safe and sound. We look forward to your next visit!

Brattleboro Subaru responded

Hey there, thank you so much for your positive feedback. We love to hear about your loyalty to our shop, we appreciate your business! We love our kind and professional employees, they are great to have around! We look forward to your next visit!

Brattleboro Subaru responded

We want to first apologize for the confusion and what you were told about the coverage of the valve body on your vehicle. As a rule we normally do not advise of any warranty coverage until the vehicle has been properly diagnosed and we can verify coverage. The reason where the vehicle is registered is important is because not all states participate with partial zero emissions requirements as outlined by the Federal Government to provide coverage for some emissions related parts for a longer period of time. Where the vehicle is registered is how coverage is determined and New Hampshire is one of the states that does not participate. We cannot submit any claim to Subaru of America and get reimbursement for the repairs due to this fact. Subaru is definitely a customer driven company and if you contact Subaru at 1-800-782-2783 and review your situation with them, they may be able to offer you some assistance or some reimbursement of the repair cost if already repaired. . If you need further assistance you can contact me at the dealership and I will assist you how I can. Kind regards, Shawn McMillan Service and Parts director Brattleboro Subaru

Brattleboro Subaru responded

Rick, great to hear from you! We take pride in our quick and easy service department! We definitely appreciate your loyalty, and your safety is important to us so we make sure you are aware of any concerns we have! We look forward to your next visit!

Brattleboro Subaru responded

Curtis, thank you for your kind words! It is always a pleasure to serve you. We make sure you get what you need! We look forward to seeing you in the future!

Brattleboro Subaru responded

Christina, great to hear from you! Thank you for your kind review, we take pride in our excellent service staff! We want to make sure your service experience is quick and easy! We look forward to your next visit!