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Bravo Cadillac El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
3.7
146 Reviews
Come see why West Texas and Southern New Mexico shoppers looking for a luxury car come to Bravo Cadillac! Bravo Cadillac El Paso is known throughout West Texas and Southern New Mexico area as the number one source for the luxury brand Cadillac as well as top quality used cars. They provide expert maintenance and repair services, and exclusive deals on all Cadillac models of all years and any pre-owned brand as well. El Paso Cadillac drivers know to come to Bravo Cadillac for their auto repair and maintenance needs because we know what's good for your car at a price that's good for you. You can enjoy the most expansive inventory of Cadillac cars in West Texas.
Contact Dealership

6555 Montana Ave

El Paso, TX

79925

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Showing 146 reviews

May 26, 2022

Customer service horrible Alex Flores says he serves veterans I will never purchase a vehicle again from any of his establishment More

by thachann17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Cordova
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Campa, Christian Arvizu, Sally Knight
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Jun 03, 2022 -

Bravo Cadillac El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Lance Knopp General Manager lknopp@bravoautos.com

Jun 04, 2022 -

thachann17 responded

You can reach me at 267-496-0092 my name is Raymond Canto and we can discuss this further long story short i purchased a vehicle Sept 2021 and the warnings ⚠️ sensor keeps going off every 20 seconds i brought it in for service and they are telling me they can not fix it and GM knows about the problem so now i am forced to drive this 2021 chevy tahoe with the warnings sensor going off while driving its not a good drive Anymore and i hate driving the vehicle and i can turn it back in because i am upside down you can call me and i can tell you more detail i will be very surprised if i get a phone call because the dealer ship does not return calls our they act like they are not there i am very up set with the customer service but they will call you a 1000 times if you want to buy a new car please help fix my new vehicle our let me trade it in thanks

May 23, 2022

Excellent service great attention, despite construction waiting room is available waiting time was short and timely More

by Oscarfloresdiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Attentive to one's needs
Report | Print
May 24, 2022 -

Bravo Cadillac El Paso responded

Thank you, Oscar. We appreciate your business and our team looks forward to serving you again soon! Lance Knopp General Manager lknopp@bravoautos.com

May 23, 2022

Never dealt with so much un professionalism. My vehicle didn’t come back in one piece. The motor and radiator cover was missing. More

by -
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2022 -

Bravo Cadillac El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to learn more and address your concerns in detail. Lance Knopp General Manager lknopp@bravoautos.com

May 20, 2022

Very professional service advisor Mike Rodriguez. I drove up and they immediately attended to me. More

by Martha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Shepherd, Christian Arvizu, Sally Knight
Report | Print
May 23, 2022 -

Bravo Cadillac El Paso responded

Thank you for choosing Bravo Cadillac El Paso, Martha, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lance Knopp General Manager lknopp@bravoautos.com

May 20, 2022

The Service for my vehicle was fast…Pete was very professional and promt. I will definitely be back. Thank you Bravo! More

by swickesemss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Bravo Cadillac El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bravo Cadillac El Paso. Lance Knopp General Manager lknopp@bravoautos.com

May 20, 2022

Honest , detailed explanation of the problem , available times for drop off and pick up. Worked with my schedule More

by NINABRYANT1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Bravo Cadillac El Paso responded

Nina, thank you for sharing your thoughts about your experience with Bravo Cadillac El Paso. We appreciate your business and hope to see you again soon! Lance Knopp General Manager lknopp@bravoautos.com

May 19, 2022

Great and fast in take, slow service, too long to get my vehicle back from service More

by MANNYSERRANO7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sally Knight
Report | Print
May 19, 2022 -

Bravo Cadillac El Paso responded

Thank you for your business and this review. We appreciate your feedback and will share your comments with the team. If there is anything we can assist you with in the future, please let us know! Lance Knopp General Manager lknopp@bravoautos.com

May 18, 2022

This place is great and the service was awesome I think so it is better than another dealership I have a diferente cars and a different problems and Bravo help me a lot. Thanks. More

by Carlos Moreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sally Knight
Report | Print
May 19, 2022 -

Bravo Cadillac El Paso responded

Carlos, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Lance Knopp General Manager lknopp@bravoautos.com

May 16, 2022

Good job, n terrific shuttle service! The Service Advisor was diligent, n competent! Thank you!. More

by Santeecandelas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2022 -

Santeecandelas responded

Iam good thk u

May 14, 2022

Wonderful Experience, Ivan Duran is such a great professional, he got my car ready for pick up on the exact date he said the vehicle would be ready. He made sure the vehicle was sparkling clean also More

by vicakwuba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Shepherd, Christian Arvizu, Sally Knight
Report | Print
May 16, 2022 -

Bravo Cadillac El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bravo Cadillac El Paso. Lance Knopp General Manager lknopp@bravoautos.com

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