Brent Brown Toyota

Amazing 10,000 mile service, Nicole was great, she got me in and out before my appointment. The only issue is the drivers door was scratched. 10,000 mile service, Nicole was great, she got me in and out before my appointment. The only issue is the drivers door was scratched. More

AWESOME! Thanks Mo Mo was very knowledgeable about what he does. He treated me like I was his only customer there. He’s very professional and friendly. Thanks Mo! Mo was very knowledgeable about what he does. He treated me like I was his only customer there. He’s very professional and friendly. Thanks Mo! More

Great Customer Service Darl, Shuttle Driver, was very nice and made my experience with Toyota a lot better and Joe (Joseph) kept me well informed with everything which was a Darl, Shuttle Driver, was very nice and made my experience with Toyota a lot better and Joe (Joseph) kept me well informed with everything which was appreciated. More

Excellent Service Center Very attentive to customers, everyone is friendly and helpful, they give good deals and discounts, they call and text with updates to your service whi Very attentive to customers, everyone is friendly and helpful, they give good deals and discounts, they call and text with updates to your service while your waiting, waiting area is spacious, with free popcorn and bottles of water. More

Very helpful and answered my concerns Very helpful and answered and helped me with two problems I had with my RAD4. I always find help for my care needs when I come in. Very helpful and answered and helped me with two problems I had with my RAD4. I always find help for my care needs when I come in. More

oil change Nicole was great. Found me a great deal. She was fast and accommodating. I was able to get oil change and tire rotation all done at same visit. Nicole was great. Found me a great deal. She was fast and accommodating. I was able to get oil change and tire rotation all done at same visit. More

Russell - Great Customer Service & Friendy! My assigned service worker, Russell greeted me with a smile. He is super friendly and with my crazy work week he made it so much easier for me not wor My assigned service worker, Russell greeted me with a smile. He is super friendly and with my crazy work week he made it so much easier for me not worry about my Vehicle. Annnd.. he even waited passed his clock-off work time to finish off paperwork with me. 100% Customer Satisfaction because of Russell & his amazing customer service.. More

READ BEFORE MAKING THE SAME MISTAKE WE DID! I usually dont write bad reviews but I'm so angry right now. My husband and I purchased a car from Brent Brown Toyota in Orem on January 19th. Righ I usually dont write bad reviews but I'm so angry right now. My husband and I purchased a car from Brent Brown Toyota in Orem on January 19th. Right off the bat we started having problems ( engine light turned on, slow tire leak, windshield wiper sprayer doesn't work, spare key doesn't work, automatic start doesn't work.) the list goes on. I took it back and told the General sales manager at the time the problems we were having and he said that to wait until our "warranty was valid" so over 30 days to fix anything so I did. Skip to yesterday, our Jeep Grand Cherokee died. DIED PEOPLE!!!!!!! It doesn't turn on, anything! AFTER LESS THAN A MONTH! I went in today to talk to them and they say I need to sign more paperwork. Interesting enough they are now trying to change our monthly payment to almost $200 MORE A MONTH!!! And to top it off the finance guy who sold us our "fully covered warranty" said that we didn't actually have that warranty plan but would change it so that we did to make us cooperative!! So they wanted us to wait the 30 days so that they wouldn't have to pay for anything and if we did just wait for our warranty we would've been screwed because the warranty that was actually sold to us literally covers almost nothing! I would not recommend them to anyone!! They are shady and crooked and tried to take advantage of a young married couple! More

Easy Peasy The dealership called me to let me know it was time for my complimentary service. They scheduled a time for me right there on the phone. When I arrive The dealership called me to let me know it was time for my complimentary service. They scheduled a time for me right there on the phone. When I arrived, I was greeted warmly and then notified as soon as my maintenance was complete. The lobby has plenty of room to sit, watch TV, read magazines, eat popcorn and just take it easy. I appreciate the service Brent Brown Toyota offers. More

Very good The salesman Hern, was very sociable,friendly and informative. We received very good care and concern on our 1st visit to our last. So far it has been The salesman Hern, was very sociable,friendly and informative. We received very good care and concern on our 1st visit to our last. So far it has been a pleasure to do business with Brent Brown Toyota. Also Andrew Butcher help us with the extended warranty and the financing, he was helpful and informative. Bryan Holmes was also helpful and informative. More