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Brickell Buick & GMC

Miami, FL

4.5
2,128 Reviews
Welcome to Brickell Buick GMC, your trusted dealership for new Buicks, GMCs, and a diverse selection of used and certified pre-owned vehicles. Nestled just outside downtown Miami, we pride ourselves on delivering exceptional customer service and a seamless car-buying experience. Our modern facility offers a wide range of vehicles and a comprehensive service department to meet all your automotive needs. With a DealerRater rating of 4.7, our commitment to customer satisfaction is evident in the feedback from our valued clients. Visit us at Brickell Buick GMC to see why our customers consistently choose us for their automotive needs!
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665 SW 8th St

Miami, FL

33130

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Showing 2,128 reviews

July 30, 2021

The recall repair took less time than expected. All went very well. Many thanks to Yensenia Sesin for all her help and support. Thank you. More

by Fizz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesia
Aug 16, 2021 -

Brickell Buick & GMC responded

Dear Fizz It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

July 30, 2021

Had a wait-for service appt. Instead of waiting for my car, I was lyfted back home. Called 1 hour later to pick up car. More

by DIONNECOBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer was hospitable and ensured my highest level of satisfaction.
Aug 16, 2021 -

Brickell Buick & GMC responded

Dear Dionne. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

July 30, 2021

they are very nice and hospitable, also super friendly and very helpful, they make sure everything is perfected for you and it was overall a great experience. More

by KATELYNJX29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grisy Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 29, 2021

I want to thanks the brickell motors team in special to Joel my sales man I’m really happy with my purchase and the service team too u guys treat me like family and very professional I appreciate that. More

by ramon777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Millian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Ferreira
Aug 16, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 29, 2021

Excelente gracias ah todo por su servicio siempre es bueno sentirce como en 🏡los mejores en todo sigan asi siendo los numero uno en todo More

by MDAILIESEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Aug 16, 2021 -

Brickell Buick & GMC responded

Dear Value customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

July 28, 2021

Nunca antes había sido tan rápido y eficiente. Desde mi llegada al Deller fui atendida de inmediato, la atención al cliente fue excelente, un trato amable, profesional y sintiendo siempre la confianza. E More

by renecruzdelrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Feliu
Aug 16, 2021 -

Brickell Buick & GMC responded

Hola, nos esforzamos por lograr una satisfacción del 100% y es genial ver que tuvo una experiencia tan positiva en Brickell Buick & GMC. ¡Valoramos sinceramente su negocio y esperamos su próxima visita!

July 28, 2021

Great service great products Attention to detail and customer service was outstandingThe location and the service was very convenient the service advisor was well-versed and had answers to all my questi More

by SLCASA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jul 28, 2021 -

Brickell Buick & GMC responded

Dear Customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

Aug 16, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 28, 2021

Muy buena atención y servicio excelente, un trato familiar, quede satisfecha con la venta, muchas gracias a todos los involucrados. Especialmente a Grisy, por su atencion More

by ZOILA_ESPINOSA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grisy Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Brickell Buick & GMC responded

Hola, nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo. ¡Valoramos sinceramente su negocio y esperamos su próxima visita!

July 27, 2021

To small need more land, also when I first got there I asked for Richard so I could roadless a used truck, the guy sent me to the Honda place. I asked the Honda guy for Richard to roadless a used truck he More

by billmcclure48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard villasmil was the best salesman, Diego Ferreira
Aug 16, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 27, 2021

Very good service, very expensive for the work they did and also no refund on the battery I bought that I didn’t needed, I was disappointed More

by PERLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
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