Brickell Buick & GMC - Service Center

It has been a nightmare dealing with this dealership . my truck has been to this dealership 3 times and it still is not fixed . Neither the manager or Steph calls back. I have to constantly call them with my truck has been to this dealership 3 times and it still is not fixed . Neither the manager or Steph calls back. I have to constantly call them with empty promises of getting called back. I had. My t-tops fixed because of leaks and now it’s worsen this week while I was driving buckets of water were being dumped on me. My marker lights do not work and the service tech broke my drivers seat. The last time the truck was there they did not cover the seats or the dashboard . Left everything a mess and did not wash the truck. After one month of getting wet and sitting on a broken seat the manager reached out to me and said he would pick up the truck and fix everything . I asked him if he had all of the parts and he said he would call me back. He never called me back and I had to send a nasty email. He got back to me and said the truck would be picked up on Wednesday and fixed right away. Today I called Steph the service tech and she said the parts were not in and did not know why her manager scheduled the repair. Once again I am without a truck and no loaner car. I called Steph a few weeks ago and told her I lifted the hood to put grocery’s and noticed they left parts and pieces off and the fuse box cover was missing. She told me maybe a rat did it. Again I’m left with no communication and no Vechicle. This is the worst experience I have ever had with a dealership. More

Nice place, very clean. My service was very fast! Coffee and water for the customers. My adviser Sistina super nice. Great experience with the service and the office. My service was very fast! Coffee and water for the customers. My adviser Sistina super nice. Great experience with the service and the office. More

I’ve had positive experiences at this dealership which is professional and customer friendly. They provide excellent service for your vehicle in an efficient manner. Yessenia, my service advisor Is very know professional and customer friendly. They provide excellent service for your vehicle in an efficient manner. Yessenia, my service advisor Is very knowledgeable and accommodating. More

Great service, realizable. On time, great customer service. Excellent explanation of the problem and informative On time, great customer service. Excellent explanation of the problem and informative More

Easy to work with Very helpful Great customer service On time with all the services On time with all the services More

Excelente, formidable su rapidez y profesionalismo. Encantadora en su trato. Muchas felicidades y agradecido a su dedicada labor con los clientes y en especial con mi persona Encantadora en su trato. Muchas felicidades y agradecido a su dedicada labor con los clientes y en especial con mi persona More

Amazing service, people and timing I was very satisfied, they also made sure all my need were met they also made sure all my need were met More

Sistinaaaa gracias eres súper genial y confiado llevo mis auto para el dealer gracias de verdad auto para el dealer gracias de verdad More

Your extra fees for credit cards is totally bogus. You should accept credit cards without charging extra fee. I may stop going to your dealership because of this stupidity on your part please conside You should accept credit cards without charging extra fee. I may stop going to your dealership because of this stupidity on your part please consider making that change thank you. More

Everything is good, very good customer service, great dealership service department very happy with my car dealership service department very happy with my car More