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This rating includes all service center reviews, with more weight given to recent reviews.
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1,451 Reviews of Brickell Buick & GMC - Service Center
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June 04, 2021
Helpful, professional and courteous. I feel comfortable leaving my car and knowing the work will be completed timely and that I will be contacted before any additional work is done. I appreciate when sugge leaving my car and knowing the work will be completed timely and that I will be contacted before any additional work is done. I appreciate when suggestions are made by the staff for improving my car’s care. More
by I don’t have a screen name.
Verified CustomerEmployees Worked With
Jonathan Diaz
June 04, 2021
Muy satisfecha con el servicio, todo fue claro y rápido. Es el tercer carro que compro en Brickell Buick y lo seguiré haciendo. Gracias a Jose por toda su ayuda Es el tercer carro que compro en Brickell Buick y lo seguiré haciendo. Gracias a Jose por toda su ayuda More
by SARYHERNANDEZ12
June 02, 2021
Service Department needs to focus on how to treat, attend and handle customers from arrival to departure. No attention to details or customer service from advisor either. and handle customers from arrival to departure. No attention to details or customer service from advisor either. More
by Anonymous
Employees Worked With
Onix Hernandez
May 26, 2021
Jonathan the service manager is a great person to deal with and takes a genuine interest in your concerns with your vehicle. I definitely recommend them for any service your vehicle might need. with and takes a genuine interest in your concerns with your vehicle. I definitely recommend them for any service your vehicle might need. More
by JDP1956
Employees Worked With
Jonathan Diaz
May 21, 2021
Fui al dealer 3 veces por el mismo problema y dices que lo arreglaron y sigue con el mismo problema.la atencion fue buena pero no resolvieron mi problema y solo fueron excuses cada vez que recogia el carro lo arreglaron y sigue con el mismo problema.la atencion fue buena pero no resolvieron mi problema y solo fueron excuses cada vez que recogia el carro More
by hidalgoexel
Employees Worked With
Jonathan Diaz
May 19, 2021
I’m trying to have my money back in late service, when I’m ask for the refund the office send me a text message with the service quote but I’m asking for the refund before because my car need immediate at I’m ask for the refund the office send me a text message with the service quote but I’m asking for the refund before because my car need immediate attention, and I’m make the service with another dealer, I’m call the office and a woman said no worries the manager contact you ASAP until now I’m waiting for and now nobody answer my calls. More
by Érica Osorio
May 19, 2021
Me quede con una pésima impresión de servicio al cliente, me dieron un tiempo estimado de retorno del auto al no cumplir me afectaron enormemente me dieron un tiempo estimado de retorno del auto al no cumplir me afectaron enormemente More
by ALERAMOSE
Employees Worked With
Jonathan Diaz, Onix Hernandez
May 16, 2021
0 would be my rating. My sister went for service and was charged 80 plus fir an oil change even though she presented a 25$ coupon card given to me there . I’ve called to talk to Jonathan and always get the charged 80 plus fir an oil change even though she presented a 25$ coupon card given to me there . I’ve called to talk to Jonathan and always get the runaround. I was transferred snd talked to another lady who said she was going to investigate and call me back. She never did. I called her again and the same story . I believe in transparency and good customer service. You have just lost 2 customers . We will never buy again ever from Brickell GMC or Honda ever. More
by ROLYSANTIAGO
Employees Worked With
Onix Hernandez
