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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,445 Reviews
Call Service Center (844) 224-8461

1,445 Reviews of Brickell Buick & GMC - Service Center

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September 21, 2021

Simple.the best no westing time real fast and good costumer service.Exelent atencion and comunication all time.tk you . More

by castro.armas62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Report | Print
Sep 25, 2021 -

Brickell Buick & GMC responded

Hola, su satisfacción es nuestra máxima prioridad. ¡Valoramos sinceramente su negocio y esperamos su próxima visita!

September 20, 2021

Very cordial, Stephanie was professional and provided follow up calls while the car was in the shop to notify the status More

by duguccio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida
Report | Print
Sep 24, 2021 -

Brickell Buick & GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Brickell Buick & GMC! We look forward to your next visit! Take care!

September 14, 2021

Too many texts and emails for reviews. No further comments. No further comments No further comments No further comments More

by POLYNAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Diaz
Report | Print
Sep 24, 2021 -

Brickell Buick & GMC responded

Dear Polynag, Thank you for your feedback on this matter, I will personally review and address the issue. Please reach out to me directly if I may further assist... Warm regards, Mario R. Diaz, GM Mario.Diaz@BrickellMotors.com 305-777-2801

September 11, 2021

I complained about my radiator fan being on when the vehicle is off. I spent $5400.00 USD on this and other issues. I ended up having to bring the vehicle back for the same issue. Pure utter incompetenc More

by jarambeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Lavastida
Report | Print
Sep 24, 2021 -

Brickell Buick & GMC responded

Dear Jarambeau, I apologize for your poor experience, would you please reach out to me so I may better assist? Warm regards, Mario R. Diaz, GM Mario.Diaz@BrickellMotors.com

September 10, 2021

My service agent Jose was great! He did an amazing job coordinating the parts and timing of the job. Very friendly and attentive. Overall great experience. Thank you More

by DOMINGUEZALEXIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Delgado
Report | Print
Sep 14, 2021 -

Brickell Buick & GMC responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

September 08, 2021

Great service and mechanics and they pay attention to detail I would definitely recommend this dealership to anybody that wants a super good running car More

by Josegaytan72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Diaz
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Sep 14, 2021 -

Brickell Buick & GMC responded

Hi, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

September 08, 2021

Me encanta como trabajan. ServiciosY en punto. El Me encanta como trabajan. Servicios Y en punto. El muchacho q trabaja ahí , me pidió un Uber para irme a mi casa,así como traerme ,para recoger mi ca More

by Tatiana cedeno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Andreus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dago Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario R. Diaz, Joshua Gonzalez, Jonathan Diaz, Mario Murgado JR
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Sep 14, 2021 -

Brickell Buick & GMC responded

Hola, gracias por tu amable comentario; ¡Nos complace transmitir sus comentarios al equipo aquí en Brickell Buick & GMC! ¡Valoramos sinceramente su negocio y esperamos su próxima visita!

September 07, 2021

Limpieza organización comodidad todo muy bien, cuídate l trato muy amable con un servicio Rápido y eficiente, lo recomiendo a amistades en todo momento, gracias More

by José10101964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2021 -

Brickell Buick & GMC responded

¡Es genial saber que todo se hizo de forma rápida y satisfactoria! Siempre estamos más que felices de ayudarlo si surge algo más. ¡Cuídate!

September 03, 2021

It has been really a pleasure having my 2015 Buick Enclave vehicle services with the the Brickell Buick service department. The service department Teams are great. More

by MAUREEN305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Report | Print
Sep 08, 2021 -

Brickell Buick & GMC responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 31, 2021

Onix Hernandez was able to help me service my Yukon. I am very pleased with the work and professional advises. Brickell Motors Service Dept. Highly recommended More

by Gerry R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Onix Hernandez
Report | Print
Sep 02, 2021 -

Brickell Buick & GMC responded

Dear Gerry I would like to personally Thank you so much again for your feedback! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

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