Brickell Honda

Horrible! Don’t buy from the used vehicle ebay section of Brickell . This has been the worst experience for me buying a vehicle. This transaction has been a nightmare and when I did get the vehicle it is a p Brickell . This has been the worst experience for me buying a vehicle. This transaction has been a nightmare and when I did get the vehicle it is a piece of junk. I understand that this was a used truck but this is ridiculous. I will explain my experience with Brickell Honda of Miami: 1. HONESTY & INTEGRITY: This vehicle was listed on ebay and the auction stated that it was in Excellent Condition, Rust Free guaranteed, certified preowned inspected with a 30 money back guarantee. This vehicle was not in excellent condition and yes it has Rust and lots of it. 30 money back? What if shipping I paid for took 28 days to get it? Well the pictures were taken on a cloudy day so I could not tell if it was glossy so I guess that’s my fault “should have known better”. I specifically asked my sales man Matt if the paint is glossy because I could not tell from the pictures in the ebay listing; he assured me that it was high gloss. When I received this vehicle it appears that the previous owner had never put a coat of wax on it nor did the dealership. It had a heavily oxidized flat matte finish. Small spots of rust were also found on the body and heavy flaking rust is all over the undercarriage. I spoke with Mario Rodriguez about this and I explained that I paid $250 to have the paint restored and the body rust removed. Mario R. was apologetic and told me that they had fired the previous detailer for poor work. Also the pictures were deleted form the listing 1 week before I received the vehicle. Mario also told me the pictures were also deleted from his hard drive so I had nothing to compare to the actual vehicle. This I feel is an unacceptable excuse for my vehicle being in this condition. Have you ever had finger nail clippings and an emery board in the center counsel of your new vehicle when you first step in? What about your cars manual stuck in fast food barbecue sauce in your glove box? Were you ever able to tell that the previous owner had 2 dogs both a black dog and a white dog because of the amount of hair in the carpet and on the seats? Or were you ever able to tell that the owners small child sat in the rear right seat because of the amount of dried yogurt and crusty cereal found in that area? Not to mention the smell. This is like buying a pair of pants that some one tried on before you and left their brown smelly skid marks. The preowned inspection missed 2 cracked front turn signals with water in both of them, a half dead Wal-Mart battery that doesn’t hold a charge, leaking cv boots, both front and rear brakes are past the wear indicator and need to be changed, 3 blown speakers and rattling valves or lifters that make the engine sound like a diesel. Once again does this meet the criteria of excellent condition? 2. ETHICS: Beware that this transaction was not finished through ebay so I was not covered by any ebay protection policies. The auction was closed after I made a credit card deposit of $500. Brickell Honda has over 100 positive feedbacks on ebay; none of them are from a sale. All the feedback is from some one buying $1-2 trinkets to raise feedback score as a buyer. I was unable to see the feedback comments from brickell at the beginning of this transaction. I explained this to the salesman Matt and he said he would look into this issue. It was not until after I paid for the vehicle that Brickell Hondas feedback was able to be seen. Once again “I should have known better”. This ebay feedback practice is shady at the least. 3. PROFESSIONALISM: Brickell Honda needs to work on this area. Don’t blame the customer for your failures. The initial paper work emailed to me was so illegible I couldn’t read it and there was no way a bank would accept it. I was told the shipping took extra long because the vehicle paper work was not signed by me in time to release the vehicle to make the ship. How does FedEx get the customers address wrong when the dealership has a copy of my driver’s license with my current address and my ebay account has my address? I called FedEx, located my paper work, drove to the FedEx main facility, signed and returned shipped it same day. My credit card deposit was not refunded until I called 3 times. Then I got a notification by visa that I got charged an additional $500 from brickell after I requested my deposit back. I took another 3 phone calls and 2 weeks to get them to refund $1000 back to my credit card. It took over a month and a half to get the title for this vehicle. I had to track down the actual title clerk at Brickell and personally call her to get her to 2nd day air my paper work to my bank. I had this vehicle for 2 weeks without registration because I had no papers. 4. CUSTOMER SERVICE: When I called other numbers at Brickell to speak with a manager about this situation, I finally got hold of a manager by calling (305) 777-2992. I thought finally someone who might be sympathetic to the customer. I was wrong! This guy handed the phone to Mario Rodriguez within 5 seconds of my call. I could hear him over the phone telling Mario “you deal with this”. Wow! I was blown away. I’ve had it with this dealership. I guess in Miami the customer is just a dumb f@#k that you gotta deal with to get the money. I have had no remedy to this horrible deal with Brickell or with this horrible truck that im stuck with. Sad, but I recommend you buy from someone else. I do however have to give xxxxxxto a salesman named JC. Even though he had nothing to do with this transaction every time I called him he helped. Thanks JC. If you want an experience a professional internet sale go check out North Texas Auto Imports. Those guys know what they are doing. Maybe they can give some classes to the employees of Brickell Honda Miami. More

Alex Andreu and Emil Kasumov were extremely helpful and very responsive to my questions. They made the car buying experience very pleasant and simple. It is clear that they take great pride in their repu very responsive to my questions. They made the car buying experience very pleasant and simple. It is clear that they take great pride in their reputation and treat their customers accordingly. I have no reservations about recommending Brickell Motors. More

We bought two cars from Emil Kasumov at Brickell Honda in the last couple of years and will soon be buying another one. We could not be happier with Emil, the dealership and the service we've received. Em the last couple of years and will soon be buying another one. We could not be happier with Emil, the dealership and the service we've received. Emil is a great guy and really easy to work with. He's always presented all information on the car, prices and fees in a clear and honest manner making everything easy. And he's always ready to solve any issue that might arise. Overall we are very happy with Brickell Honda. Emil and the rest of the team (both sales and and at the maintenance garage) are very nice and professional. We would have no doubts in recommending them. thanks. Pablo V. More

The experience was very professional. Not sure I got the The experience was very professional. Not sure I got the best deal possible. I'm not complaining. They need to make their money too, after all. Co The experience was very professional. Not sure I got the best deal possible. I'm not complaining. They need to make their money too, after all. Compared to the usual car dealer horror stories, these guys are as good as it gets. Friendly and helpful. Their post sales service is very good. This is the third Honda I buy from them. Say no more. More

A business is rated base on the people who works there and judging from my experience, they have a great dealer. The quality, the respect and promptness of the service and the way business is conducted m and judging from my experience, they have a great dealer. The quality, the respect and promptness of the service and the way business is conducted make me feel comfortable and also make me feel I was the only costumer around. I’ll recommend this dealer with no hesitation. More

This is how car buying should be! Brickell Honda not only beat the price I was given from other dealers but I needed the car fast and they made it happen without me having to step foot in the dealership only beat the price I was given from other dealers but I needed the car fast and they made it happen without me having to step foot in the dealership. We did everything over the phone and through emails. Within two days I had the car I wanted. They even delivered the car to my door. Now that is service! A huge "5 star" rating for Brickell Honda. Congratulations, Brickell Honda, for understanding how to make car buying pleasant. Duane Hall is the best. More

I was very pleased with the friendly and attentive service I recieved. The sales person (Frank Jimenez) was great. He was very knowledgable and provided me with the information I needed to make up m service I recieved. The sales person (Frank Jimenez) was great. He was very knowledgable and provided me with the information I needed to make up my mind without being pushy. Randy, a sales manager, and Carlos, in financing, were also great to deal with. I ended up purchasing two cars (an Accord and Pilot). Overall, Brickell Honda is my favorite dealership to deal with, they are professional and courteous. More

Carlos and Daniel were very friendly and accomodated me with everything I needed. I visited so many other dealers before I went to Brickell Honda and they were not as friendly and attentive. They worked wi with everything I needed. I visited so many other dealers before I went to Brickell Honda and they were not as friendly and attentive. They worked with me to meet my needs and made me feel as though they were truly trying to help me out and not "doing me a favor." Another dealership made me feel so bad awful because they were not attentive and even tried to trick me and I vow to never go to this dealer again and will definently recommend Brickell Honda to anyone. Thank you for you help! More

I had the best buying experience I could have imagined from Alejandro Negreira and the Brickell Honda Team. I purchased a 2009 Honda Ridgeline via the company's internet sales program. My initial requ from Alejandro Negreira and the Brickell Honda Team. I purchased a 2009 Honda Ridgeline via the company's internet sales program. My initial request for a quotation (June 30, 2009) on the desired vehicle was answered within a few hours. Prior to receiving the quote by email, Mr. Negreira contacted me via telephone to discuss my options and to ensure that he would be sentitive to my requirements. He was quite courteous and professional. I decided to purchase the vehicle on July 03, 2009. Mr. Negreira sent me all the documentation electronically for review prior to confirming the purchase. On my arrival at the dealership everthing was in place for a smooth and hassle free transaction. The truck was not available at the dealership on July 03, 2009. On July 04, 2009, Mr. Negreira personally picked me up at my home, approx 20 miles from the Brickell Honda dealership. On my arrival a the dealership the truck was prepared and ready for delivery. In addition to the great service, Brickell Honda provided the most competitive pricing for the vehicle of four Miami / Fort Lauderdale area Honda dealers. Two weeks after I purchased the Ridgeline, my wife purchase a 2009 Honda Accord. The choice to return to Brickell Honda and their internet sales department was very easy for us. We would definately return to Brickell Honda for furture purchases and have no reservation in recommending the Brickell Motors experience. More

From the moment I walked into the dealership I was greetly with warm smiles and courtesy. The salesman and F&I managers were most helpful and knowledgeable during the entire process and I felt most c greetly with warm smiles and courtesy. The salesman and F&I managers were most helpful and knowledgeable during the entire process and I felt most confident in that I was making a good decision. I'm very happy with my purchase...thank you Brickell Honda! More