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Brickell Honda
Miami, FL
4,307 Reviews
We are a family owned business. During your shopping experience you will usually find one of the owners at the dealership. If not you can always email them at aandreus@brickellmotors.com, rbarraza@brickellmotors.com or mmurgado@brickellmotors.com. We also pride ourselves on trying simplify the purchase experience including purchasing a car online. For that reason we created www.brickellhondadirect.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,307 reviews
February 10, 2018
DO NOT PURCHASE FROM THIS DEALERSHIP!! Terrible experience at this dealership. Purchased a new vehicle here in December and before even driving off the lot I notice very faint superficial h Terrible experience at this dealership. Purchased a new vehicle here in December and before even driving off the lot I notice very faint superficial hairline scratches throughout the hood and roof of the car that in my opinion appear to be caused by stray cats that plague the area. I pointed this out immediately before finishing off paperwork and asked if they had any more of the make/model/color I was purchasing, of course they did not at which point I was offered to see another color. All of the vehicles out in their lot had the same scratches some worse than others (**BUYER BEWARE, INSPECT VEHICLE CLOSELY BEFORE LEAVING LOT, WHEN I WALKED THROUGH THE LOT LOOKING FOR ANOTHER COLOR THEY ALL HAD THESE SCRATCHES!!**). From the impression the sales person gave me it seems like this is a common issue they deal with. The salesman and finance manager agreed in writing to have the scratches on the vehicle buffed out and as I was without a car I decided to follow through with the purchase as I figured they would follow through with their end as it was in writing. The document was signed by the finance manager allowing me till 1/31/18 to schedule appointment to have the scratches handled. 2-3 days later I receive a call from the sales rep advising that he made a terrible mistake by accidentally giving me the spare key to another vehicle on the lot that was not mine. At this point, I am preparing for a planned trip to Europe and I am to leave in less than 24 hours, I kindly advised him no problem at all on my end as I understand mistakes happen and I kindly ask him to please hold on to my key and we will swap them out in 2 weeks when I am back in town and I advised him we would coordinate to resolve both the key and scratches at the same time. Fast forward 2 weeks, I get back in to town and I immediately message sales rep to coordinate resolution. Initially he appeared to want to assist but was very evasive whenever I would ask for confirmation he had possession of my key. When he realized I was on to him he just disappeared. Stopped answering calls and texts. I had to leave a message via their online department for someone to call me back to provide me with final resolution. Fast forward another week, I am contacted by another sales rep that apparently assisted first rep with the deal. He states that the key is gone and that they need to cut a new one with no other explanation and no excuse as to why the original rep never safeguarded my key. At this point I am ready to just resolve this once and for all and don't bother too much with the why or how's and decide to forgive and forget as they are agreeing to cut a new copy. I am told to bring car in on Saturday and everything will get resolved. Friday late afternoon I receive a message from sales rep stating that they can only do the key as everyone in the body shop was fired (which I found extremely odd). I am not able to waste 2 Saturdays so I decide to just take a laid back approach and kindly ask to just reschedule to the following week to get everything done at the same time. Rep agrees and all is well. Fast forward till tonight, rep messages me and appears to be prepping me for another surprise by advising that the person that is going to work on the scratches needs to see it first to figure how to proceed already implying it won't be resolved same day and dooming me to a second inconvenient visit. I tell the rep that first rep and sales manager took detailed photos of the scratches for their records and that the painter can look at those, I also describe in detail the type of scratches we are dealing with. Lo and behold they don't have the pictures on file, they are of course, lost. I am then asked to send pictures. At this point patience is wearing very thin, I am at work and don't have time to take detailed photos for their convenience. I also don't have detailed photos from the night I purchased the car as the salesman/finance manager insisted on taking their own for their file. I advise the rep of this and don't hear back for several hours. At this point I am just bitter about the whole situation and no longer want to keep putting forth as much effort as I have. As my issues have gone unsolved I have been left with no other choice but to resolve them myself. I will be taking care of these issue tomorrow and will be forwarding receipts for reimbursement. If I am not reimbursed I will just file a case in small claims court. Live and learn. Never again. Buyer beware, once they have your money it's game over! ***INSPECT YOUR VEHICLE CLOSELY FOR SCRATCHES BEFORE SIGNING ANYTHING, HAVE THEM REPAIR OR GIVE YOU ANOTHER VEHICLE BEFORE ANYTHING IS SIGNED!!*** More
by rbr87
Employees Worked With
Rafael Burgos.
January 25, 2018
Sales specialists Jorge from Brickell Honda, was amazing . He was truly a professional, in selling us a car. No pressure and no nonsense when dealing with pricing. Reco Jorge from Brickell Honda, was amazing . He was truly a professional, in selling us a car. No pressure and no nonsense when dealing with pricing. Recommend jorge More
by Boy
Employees Worked With
That’s Barrera
December 17, 2017
Sales person Jorge Frometa My wife and I went into Brickell Honda to purchase a vehicle and Jorge showed us a used 2016 yukon. My wife feel in love with the vehicle but wanted My wife and I went into Brickell Honda to purchase a vehicle and Jorge showed us a used 2016 yukon. My wife feel in love with the vehicle but wanted a new one and Jorge kindly walked us across the street to Brickell GMC and showed us a 2018 Yukon which my wife and I were so informed by Jorge about the vehicle. That we purchased it that night. Jorge went above and beyond and hands down the best salesperson we ever meet. Excellent customer service!! More
by Mnm0206
Employees Worked With
Jorge Frometa
November 15, 2017
Best Experience! I think we all generally dislike when the times comes to change vehicles, I must say that my experience at Brickell Honda with Eduardo Fernandez for t I think we all generally dislike when the times comes to change vehicles, I must say that my experience at Brickell Honda with Eduardo Fernandez for the past 12 years has been outstanding. Eduardo makes the entire process seem seamless, very little effort on my part, pretty much picking the vehicle and letting him and his team come up with the numbers that fit my budget. Seriously I'm in and out in 2 hours, tops. I will continue to do business here where I am treated like family, with respect and with a smile - ALWAYS! More
by Freya Rosales Perdomo
Employees Worked With
EDUARDO FERNANDEZ EL CHE
September 30, 2017
Trash customer service Won't be servicing my Honda or buying from here anymore. Expensive, inconvenient times and terrible customer service. This is already my second negati Won't be servicing my Honda or buying from here anymore. Expensive, inconvenient times and terrible customer service. This is already my second negative experience. More
by Cgxix
Employees Worked With
Carlos Fernandez
September 19, 2017
MEDICATION MISSING AFTER SERVICE APT CONSUMER WARNING!! My medication was missing after taking my car for an oil change. Service team including Robert Schickman and Bill (service directo CONSUMER WARNING!! My medication was missing after taking my car for an oil change. Service team including Robert Schickman and Bill (service director) were more concerned about what calling the cops would do for business than investigating who took the medication. I quote Bill as saying "there is no way I'm calling the cops over this and that is the only way I can get my employees to turn over their pockets." Nothing was offered or done by the dealership. DO NOT LEAVE YOUR CAR with them un supervised! IM ALSO PATIENTLY WAITING TO RECEIVE MY GENERAL MOTORS SERVICE SURVEY - WHICH I HAVEN'T RECEIVED YET A WEEK LATER. More
by Kw
Employees Worked With
Robert Schickman and Bill (service director)
August 20, 2017
Leased 2017 Civic LX I knew I wanted the Civic LX before I contacted several Honda dealerships. I started with internet sales at each dealership. The person who was most h I knew I wanted the Civic LX before I contacted several Honda dealerships. I started with internet sales at each dealership. The person who was most helpful was at Brickell and her name is THAYS. After a few phone conversations, she was able to come up with the best "deal". Went to the dealership and she had me work with ADRIAN SANCHEZ. He helped me find the specific car I wanted, went on the test drive, did tons of paper work, and made the car perfect for me to drive away very happy. But before I could drive, I had to sign. I worked with finance manager, SAM JAUHARI. I had multiple questions and he patiently answered each one. Although leases are very similar, I will save $2000 over the 3 years of this lease compared to another dealership. More
by dteacher531
Employees Worked With
Thays, Adrian Sanchez, Sam Jauhari
August 19, 2017
Horrible I was there 8/18/17 8:30pm Sales person name Eric Lopez... Horrible customer Service he didn't even put any effort to make sale even worst before l l I was there 8/18/17 8:30pm Sales person name Eric Lopez... Horrible customer Service he didn't even put any effort to make sale even worst before l leave he didn't even bother to shake my hand saying thanks for stopping by... They do not deserve your business go somewhere else... I understand they can't wait to go home but there is always tomorrow . I will never no back to this dealer and not recommend to anyone l know. Reason l went this location because of online rating l guess they are telling friends and family to go online and put reviews... This is not a 4.5 Star place... That rating is False... More
by HONDA
Employees Worked With
Eric Lopez
June 28, 2017
Be Careful Salesperson excellent!!!!!!! However, we were mislead about the financing and how much we were paying for the car. Be careful if you buy at Bri Salesperson excellent!!!!!!! However, we were mislead about the financing and how much we were paying for the car. Be careful if you buy at Brickell Honda. More
by bgomez
Employees Worked With
Mario Cinelli
March 28, 2017
Disappointed in finance managers I am very disappointed in so called finance manager Mario Cinelli. Very rude does not know how to use calculator. As a so called finance manager he sh I am very disappointed in so called finance manager Mario Cinelli. Very rude does not know how to use calculator. As a so called finance manager he should be able to add and multiply in his head and have the deals prepared before talking to the Customer. Lack of customer skills. More
by Jay123
Employees Worked With
Mario Cinelli
