Brickell Honda

Exceeded our expectations 2nd time We were looking to lease a 2016 Odyssey van. After filling out an online questionnaire, multiple dealers called including: South Motors and Rick Ca We were looking to lease a 2016 Odyssey van. After filling out an online questionnaire, multiple dealers called including: South Motors and Rick Case. I received a call from Darien in the Internet department @ Brickell Motors Honda, who provided me a price within minutes that that the other dealers wanted for a 2015 Odyssey. We went to the dealership and were assisted by Gabriel. They were true to their word with the price as discussed and there were no hidden fees of any sort. This is the second time that Brickell Honda has provided the lowest price than any other Honda dealership in Miami. Last August, I purchased a 2014 Accord with similar results. If you are in the market for a Honda, do your homework on the prices, and call Brickell Honda. They will definitely work with you andake it a pleasant experience. Absolutely worth the drive. More

Exvellent Took my 2013 CRV for an oil chanche. Izy Molina took care of me, I was in and out in 25 mins. Great service. See Izy Molina if u want great service Took my 2013 CRV for an oil chanche. Izy Molina took care of me, I was in and out in 25 mins. Great service. See Izy Molina if u want great service More

Unprofessional and dishonest service department Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shel Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shelled out big bucks for the top of the line bumper to bumper warranty. A little while ago the AC started intermittently not working a week and a half before a big vacation road trip. I took it in for warrantied repair work a week before we were due to leave, and left it at the dealership to be repaired. The service representative who I worked with, Ismael, was never able to be reached by phone again. Another service representative, Miguel, became the person we communicated with. Two days after dropping it off we were told that a warranty company insurance representative would be coming by to clear the car for warranty work the day after that. The next day came and went, and when we called they told us that the insurance person would now be coming the day after that, but that it would take them 24-48 hours to approve of the work before repairs could begin. Two days after that, we were told that the insurance person had just come that day, and not only that but they also, for reasons that Miguel was unable to explain to me, had to come inspect it AGAIN the next day (I'm beginning to think the car wasn't looked at today at all). And THEN wait 24-48 hours for approval, and THEN wait for the actual repairs to be done. By this point, the repairs would be finished, at the earliest, two days into our planned and booked vacation road trip, 9 days after we had first dropped it off. I told him that I would just have to come pick the car up the next day, and have the work done when I got back. I was then informed that the AC wasn't working at all now, so the car was in even worse condition than when I had dropped it off. Miguel then admitted that our first service representative quit days after I had first dropped the car off, and that this matter hadn't even been looked at until 5 days after the car had been dropped off. Now I get to spend 20 hours on the road, there and back, for a vacation that I had already paid for, with two small children, in August, with no air conditioning, and no repair in sight. I told Miguel that I had no recourse as a consumer but to post a truthful, negative review wherever I could post it, and was told to "Do what you gotta do" but the car would not be ready when I needed it. If you were unfortunate enough to have bought a car here, I hope that you never have to take it in for the worst service experience of your life. Thanks Brickell Honda! More

BEWARE of the service Dept. I'm so upset, took my 2014 Honda Accord sport for its 2nd oil change. My car had less than 10,000 miles on it. It looked and drove like new. They gav I'm so upset, took my 2014 Honda Accord sport for its 2nd oil change. My car had less than 10,000 miles on it. It looked and drove like new. They gave me a list of services I needed, a/c filter and flushing, wipers and tire rotation/balancing for $126.00. I took the wipers. Shortly after I left, I noticed my car was not handling the same, it was pulling when I braked and every groove in the road my steering wheel pulled in both directions, I assumed they did something to my alignment, I've already had bad experiences with them so I wasn't surprised. I got on the Dolphin expy entrance ramp during traffic hours going no more than 25 mph and lost control of my car, I spun out, luckily, everyone was able to get out of my way, but it could have been serious, I could have killed somebody. now I knew it was more serious so I went directly to tire kingdom for a tire check up and rotation. They told me that they could not legally do that to bald tires, WHAT, that's impossible. My car has less than 10,000 miles,!! When he checked the mileage and year of my car he told me I should bring my car back to the dealership to have them explain to me how my good tires and rims suddenly were bald and scratched.. Not only did I leave with 4 bald tires, I also got 4 extremely. scratched up rims. Those aren't my tires or my rims. No wonder it took more than 4 hours for an oil change, I got there at 7am before anyone else and still took all morning. Called Honda corporation and they basically said it was my word against theirs and they said my tires got worn out because I did not rotate. They saw a woman and thought they could get away with it. They did, my 3rd Honda, 2nd one bought there. Never at Brickell Honda and never a Honda again. xxxxxxxx More

Shady business practices/ switching price after agreement. If I could give them 0 stars I would for shady business practices. I just left this dealership a couple hours ago, and after much debate decided to wr If I could give them 0 stars I would for shady business practices. I just left this dealership a couple hours ago, and after much debate decided to write this review. After researching for about two weeks with other dealerships, KBB, Edmunds, IIHP and cars.com I was ready to buy a car today. I decided with the sales price and other competing quotes Brickel Motors made the most sense for me. Within five minutes of being on the lot I was greeted by Renner. I walked him over to the car I wanted and he let me test drive it right away. Like I said, I wanted to purchase a car today so I did not want to waste time. We sat down and immediately talked numbers. I told him my dream price and he spoke to the manager Ignacio. The answer was no but you never know until you ask..So I dropped the big bomb: I will write a check on the spot for the lowest price they can offer including taxes, fees, etc. to walk out with the car, as long as they meet my top. After back and forth and then speaking directly with Ignacio he gave me a price. Although it was $800 over my max, I understood they needed to make money too, so me and Renner shook on it. I asked both Renner and Ignacio if the price quoted was the exact figure I would write my check out for. They responded each time with yes. AFTER writing the check from my Military credit union and finishing up on the phone with the insurance company setting up my policy (I had just given the agent my credit card info) Ignacio came back and said he misquoted me by 2k dollars!! As he was scribbling out the number we agreed to (I managed to take pictures of the pricing quotes with all the writing on it) he asked me if I "have a personal check or is it from a lending institution?" Wait.. What does it matter? It's treated as cash and neither has any bearing on the final price of the car. My check happened to have stamped in big letters "do not exceed $___ amount" which was a higher amount then what the figure was that we agreed to. It just seemed very convenient that as soon as they noticed my check (they say they did not but I set it down on the desk in clear view) the agreed upon price was now incorrect. I know it may be a shock but though I am a young woman I do understand the basic concept of a verbal agreement and know that bad business practices are just that. NO excuses. I understand I could be the only person who had a bad encounter with Brickell Motors but I felt this situation warrants an honest review. My father later called the owner and although he was extremely apologetic he still quoted UP from the price I was given by $321. So apparently for Ignacio not being able to calculate numbers correctly though he had 30 minutes to do so, I have to now exceed my limit by $1,121. It's sad to know they have just solidified the "dishonest car salesman" stigma. I have already told some of my military friends/ family and clients, and tomorrow I will be letting the bank and all other military installations know of the deceptive tactics I have unfortunately encountered today. Recap: 1. The free iPad Air is for new car buyers!! (that pay full price on the car)<---nowhere on the website does it say that. 2. Regardless if you get it in writing, shake on it, ask them to reiterate a handful of times AND write a check, they can go back on their deal. 3. Screenshot any and all prices on the website: The exact car I wanted had a different MSRP and sales price listed that they said were both incorrect. My screenshot is what saved me. 4. If you are military go somewhere else. More

First time car buyer I had a great experience buying my car from Brickell Motors. I was actually thinking about going to a dealership closer to me, but Darien, their True I had a great experience buying my car from Brickell Motors. I was actually thinking about going to a dealership closer to me, but Darien, their True Car rep. reached out to me within a few minutes of me securing my true car price and ensured me that I would get that price and set up an appointment for me the next day. So the experience started before I even got to the location. When I got there, they had someone park the car I came in for me, and immediately offered coffee and comfortable seating. Marlene was the salesperson who took care of me and she went above and beyond to make sure i was happy with the car I'd chosen, made me feel comfortable in getting the price I had come prepared for, and gave me a bit of financing advice to lower my monthly payments. Next up was the Finance manager Lazaro, who was very genial, and understood that we were working with a tight budget. Overall, I left very satisfied with my purchase, and looking forward to a positive relationship with the dealership going forward. More

Amazing Best service department ever! (except for Julio. He definitely has a bad attitude. Lighten up pal!) This past saturday, May 30th, I went to get my car Best service department ever! (except for Julio. He definitely has a bad attitude. Lighten up pal!) This past saturday, May 30th, I went to get my car fixed because it was giving me a helluva time. Izzy Molina took care of me so fast, I didn't even get the chance to sit down and get comfortable! Gave me a free oil change too! Don't know why they get bad reviews. Anyway, my bill came out to around 150 or so which is reasonable but to make things even better, he asked their funny, sassy cashier (which is scary, in a good way, because the cashier they had a few months ago was a total b****. I guess the service manager finally realized that and got someone who actually has a fun personality) to give me a 10% off! Loved Izzy, loved the work done to my car (working perfectly!!!) and I loved the cashier and the work environment! Keep up the awesome work! Will definitely come back and recommend all my Honda drivers to get their cars serviced here! More

got a wrong diagnostic, job not done, but charged anyways got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave m got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave me the most rude attention I have ever received , what do ne need to do to get a honest and respectfull service?, I have to find a way to cancel the service agreement I made with the and for which I paid already, but, Please, DO NOT GO To BriCKEll HONDA, you are going to be ripped off More

horrendous Horrible service! I have to say this was my worse experience buying a car. The customer service was non-existent, the show room was cramped with table Horrible service! I have to say this was my worse experience buying a car. The customer service was non-existent, the show room was cramped with tables, and a very unprofessional salesman . I will definitely come back to this dealership. More

SUPERIOR SERVICE! After a terrible experience at another Honda dealership years ago, I decided to take my business to Brickell Motors and I have not regretted it since! After a terrible experience at another Honda dealership years ago, I decided to take my business to Brickell Motors and I have not regretted it since! I have purchased and leased several vehicles from Emil Kasumov. His customer service will exceed all expectations and he is truly a professional. Brickell Motors should definitely be proud and grateful for having such a stellar employee! We leased two more vehicles with Emil's help and are very happy with our purchase. If you are looking for a great dealership with outstanding service, visit Brickell Motors and ask for EMIL! Warm Regards, Sue & Jorge T. More