Bright Bay Mazda

best car buying experience ever i must say billy the salesman was the best and easiest to deal with made my mom so comfy he even called her his mom put us in thecar we wanted even up i must say billy the salesman was the best and easiest to deal with made my mom so comfy he even called her his mom put us in thecar we wanted even upgraded for same deal i went to about 4 other dealers and the salesman were rude pushy and didnt want to help exactly opposite of billy he is def. a major benifet to your dealer im gonna tell all my friend and family to see him hes just so funny and if i was single he could have been lucky with me dont go nowhere else see billy and thats it More

A CREDIT TO THE INDUSTRY STAFF WAS PLEASANT, KNOWLEDGEABLE, PROFESSIONAL, AND HONEST THROUGHOUT ALL PHASES OF PURCHASING PROCESS. WERE RECEPTIVE TO OUR QUESTIONS, NEEDS, AND STAFF WAS PLEASANT, KNOWLEDGEABLE, PROFESSIONAL, AND HONEST THROUGHOUT ALL PHASES OF PURCHASING PROCESS. WERE RECEPTIVE TO OUR QUESTIONS, NEEDS, AND CONCERNS. WOULD RECOMMEND TO FAMILY/FRIENDS. More

Phenomenal from start to driving off the lot Excellent customer service, super friendly, finance guy was great, walked us through the process very fluently and effectively. I know I will be comin Excellent customer service, super friendly, finance guy was great, walked us through the process very fluently and effectively. I know I will be coming back for my next car purchase! More

bait and switch Made it all the way to the end of the deal, contract signed and all, and they tried to sneak in a $600 fee. Terrible experience overall. They were ter Made it all the way to the end of the deal, contract signed and all, and they tried to sneak in a $600 fee. Terrible experience overall. They were terrible with the paperwork More

Made it happen Made the deal happen when other dealerships couldn't come close. My rep was Jonathan and he was astute and on point . So far I have only good things Made the deal happen when other dealerships couldn't come close. My rep was Jonathan and he was astute and on point . So far I have only good things to say More

Had a great experience with the dealership in general, and John in particular. No hard sell or pressure, just a relaxed and informative atmosphere. He knew the car in detail, answered all of our questions and John in particular. No hard sell or pressure, just a relaxed and informative atmosphere. He knew the car in detail, answered all of our questions, and followed up with us when we needed additional info. We could have saved a few bucks at another local dealership, but chose to buy here at Bright Bay because of the buying experience. More

First time I talk to Jonathan of Bright Bay Mazda was first week of August 2013. Price for "2014 Mazda CX-5 Sport (2.0L 4-cyl. AWD 6-speed Automatic) with Bluetooth Audio Package" was finalized for $24, first week of August 2013. Price for "2014 Mazda CX-5 Sport (2.0L 4-cyl. AWD 6-speed Automatic) with Bluetooth Audio Package" was finalized for $24,112.00 (including Destination Charges), but does not including Taxes of 8.625% - $2,079.66, Registration $75.00, Tire deposit $12.50 and $10.00 Inspection fee. I was very happy that I'm getting a good price and the dealership people were okay at that time. Finally I picked up the CX-5 today (8/12/2013) and the Business Manager Lou Serra charged me $338.96 extra over the price I was told by Jonathan the sales person. After quickly showing me the invoice Lou Serra ran out of the room. As I was prepared with all the charges, Lou’s figures didn’t look correct. There was charge of $190, which Lou misleads me and said it is the Plates. And charge of $148.96 was under Reconditioning. Could anyone tell me what is reconditioning charge, because Lou didn't tell me? More

i requested a qoute on a 2014 mazda cx5 lease.within 5 mins i got a call from john smith asking what my preferences were.he was able to find what i wanted at a fair price and set up an appointment for the mins i got a call from john smith asking what my preferences were.he was able to find what i wanted at a fair price and set up an appointment for the following day.i picked up the car a few days later.there were no surprises or add on fees.the price quoted was what i paid.very satisfied. More

John Smith was very good to deal with. He was knowledgeable. There was no pressure to make a purchase. The finance department was aalso a pleasure to work with. No hard sell for extended warranti knowledgeable. There was no pressure to make a purchase. The finance department was aalso a pleasure to work with. No hard sell for extended warranties. More

My experience with Bright Bay Mazda was great. When I first called Rich to inquire about pricing he was very kind and got back to me with the information I need very fast. I had went to another Mazda dea first called Rich to inquire about pricing he was very kind and got back to me with the information I need very fast. I had went to another Mazda dealership that was closer to my home but didn't feel comfortable when I was there. Rich helped me so much making sure that I got the vehicle I wanted. He was very flexible when it came to scheduling to pick up my new car as well. I was in the process of selling what was my current vehicle to start the lease on the CX-5. Rich offered to stay late if needed on the night that I schedule to pick up my vehicle. I thought that was so nice of him to offer. He made sure when I picked up the vehicle that I knew where and what everything was. He called me a few weeks later to check in on me to see how everything was going with my new vehicle. Lou Serra the Business Manager was just as great as Rich. Lou made sure that I understood everything regarding my lease. This being the first time I leased a vehicle I didn't really know everything. He made sure that I picked the options that would be best for me. I would highly recommend Bright Bay Mazda to anyone! More