Brilliance Honda of Crystal Lake

Evan was great to work with. Very friendly, patient, and just nice! Has been helpful in showing me how my new car works. Too complicated for me. I actually was afraid of it. Thank you, Evan. I hope I w just nice! Has been helpful in showing me how my new car works. Too complicated for me. I actually was afraid of it. Thank you, Evan. I hope I wasn't a nuisance. More

Everything during the transaction was extremely smooth. I never felt pressured to purchase anything and all of the employees I came across were very friendly. never felt pressured to purchase anything and all of the employees I came across were very friendly. More

Leased with Brilliance for 6 Years, Now I'm Done I think it's a shame that a dealership that I worked with for the span of leasing two cars over six years didn't want my business again. I was ready t I think it's a shame that a dealership that I worked with for the span of leasing two cars over six years didn't want my business again. I was ready to upgrade to a larger car for my next lease, so I called the dealer three months ahead of the day I needed to turn my car over and was treated terribly. I spoke with Max (Leasing Mgr) first on a Saturday morning, asking for ballpark figures on leasing a CR-V. When I said I wasn't able to come in that day and only wanted quick info, he went from saying he would email me that day to that he would email me on Monday instead (strange, how sudden that change was), and proceeded to hang up on me. No exaggeration. I called back and simply asked the same question to someone else, Jeff D. He was able to provide the info I needed in 5 minutes. When I called back about a month and a half later, Jeff did not answer my call even though the receptionist said he was at his desk (my call was transferred twice) and he did not call me back either. I am writing this, truly without adding any color at all to the story. These are the facts. Some places are stuck in terrible patterns and behaviors, and this is one of them. I ended up taking my business to the McGrath Honda in St. Charles and had a far better experience. If you are an independent thinker or the type of person who researches cars before buying them, this is not the place for you. I'm still astounded that I was treated so abhorrently. More

Great Experience at Brilliance It was a very pleasant experience working with Max. He was helpful and not pushy and we're so happy to have worked with him. It was a very pleasant experience working with Max. He was helpful and not pushy and we're so happy to have worked with him. More

Buy a Honda and buy it at Brilliance I have purchased or leased 2 Odysseys, 3 Pilots, 2 CRVs, 2 Civics, and 2 Accords from Brilliance. The only 2 problems I have ever had were 1) a batter I have purchased or leased 2 Odysseys, 3 Pilots, 2 CRVs, 2 Civics, and 2 Accords from Brilliance. The only 2 problems I have ever had were 1) a battery died, and they replaced it free, and 2) A tire went bad and the replaced it for free. So, over 20 years, I have had smooth sailing. I'm telling you: Buy the women in your life Hondas from Brilliance. You want to know that every time ur Mom, wife, daughter gets in, they will turn the key and be on their way. Then buy one for yourself. I am getting ready to buy #12....a Ridgeline. More

Just wanted to test drive, and because I love the car, the price and my trade in value, I bought it. Rick was excellent, no pressure! Finance was easy too! the price and my trade in value, I bought it. Rick was excellent, no pressure! Finance was easy too! More

Always a pleasure! Great customer service:) always done when promised...clean service department and lovely waiting area. All the folks I’ve worked with have always been pleasant:) when promised...clean service department and lovely waiting area. All the folks I’ve worked with have always been pleasant:) More

Eva was fantastic to work with. She was very friendly and attentive and overall I had one of the best car experiences at this dealer and with Eva specifically. I had dealt with another salesman prior to Eva attentive and overall I had one of the best car experiences at this dealer and with Eva specifically. I had dealt with another salesman prior to Eva at this dealer and did not have a good experience at all, but was recommended to Eva specifically from a friend and she is the reason I ultimately leased a vehicle from this dealership. More

Don was fantastic as usual! Couldn’t be happier with his service and our new Pilot! One area of improvement would be that the car could have been cleaner on the inside up receipt. service and our new Pilot! One area of improvement would be that the car could have been cleaner on the inside up receipt. More

Very good experience. Eva was professional, knowledgable, and easy to work with. The overall experience was relaxed without any pressure and very efficient. I will definite Eva was professional, knowledgable, and easy to work with. The overall experience was relaxed without any pressure and very efficient. I will definitely refer Brilliance Honda to others. More