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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,408 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive.
If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from.
Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs.
We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,408 reviews
June 17, 2020
Yet another great experience at Brilliance Honda I brought my Civic in for service because of a unknown sound I was hearing when I drove at slow speeds. Justin assessed the problem with courtesy, kno I brought my Civic in for service because of a unknown sound I was hearing when I drove at slow speeds. Justin assessed the problem with courtesy, knowledge, and efficiency. This is just another reason why I will always keep getting my cars from Brilliance Crystal Lake. Thank you, Justin and the rest of the service team! More
by brad.unterberger
June 16, 2020
New driver, New car! Purchased this car for my 16 year old, the car was affordable, very clean, and was fully loaded! When we test drove it, the brakes were terrible, men Purchased this car for my 16 year old, the car was affordable, very clean, and was fully loaded! When we test drove it, the brakes were terrible, mentioned it to Jay and he had service take a look at it and had them replaced as we were signing the paperwork! Was in and out in about 2.5 hours from test drive to leaving with car. More
by ecrowley31
Employees Worked With
June 16, 2020
Very good My husband and I felt welcomed as soon as we walked in to Brilliance Honda. Max was very friendly and helped us navigate through the process of lea My husband and I felt welcomed as soon as we walked in to Brilliance Honda. Max was very friendly and helped us navigate through the process of leasing a Honda. After receiving our finances it was time to jump in our CRV and off we went More
by ginachmel
Employees Worked With
June 15, 2020
Eva took patients with me and I still need more help. I only had a purchasing experience and if the service department works as well I don't see any problem. I will have to come back for more help manag I only had a purchasing experience and if the service department works as well I don't see any problem. I will have to come back for more help managing the electronics; not having a smart phone I have had no experience with all the new technology. More
by getrifone
June 14, 2020
This is the second vehicle I have purchased at Brilliance, both with Eva's help. I would highly recommend her to anyone looking for a new car! Brilliance, both with Eva's help. I would highly recommend her to anyone looking for a new car! More
by js90
Employees Worked With
June 10, 2020
Do yourself a favor, guys... NEVER AND I REPEAT NEVER go to Brilliance Honda of Crystal Lake. I've never been treated so disrespectfully in my entire life. Warren the sales manager, could not even be matur to Brilliance Honda of Crystal Lake. I've never been treated so disrespectfully in my entire life. Warren the sales manager, could not even be mature enough to hear a customer's concerns about how their experience has gone. Rob Calhoun, salesperson, could not even get his business together for a speedy sale. I got hung up on and was told they are severing our deal all because I said I've been unhappy with my experience thus far. Worst place ever. More
by Shannon.therens
May 27, 2020
We had a horrible experience here. We knew what we wanted and negotiated the deal online and were ready to go when we walked in. They made us sit there for over two hours on a slow Wednesday afternoo wanted and negotiated the deal online and were ready to go when we walked in. They made us sit there for over two hours on a slow Wednesday afternoon for the paperwork completely unacceptable. More
by Mwolter4000
Employees Worked With
May 17, 2020
We are from Iowa city and we like a car from this dealer ; and we was so lucky to found one of the best seller at this location ROBERT we buy a pretty nice red Jeep Wrangler Sahara We love this Car so much ; and we was so lucky to found one of the best seller at this location ROBERT we buy a pretty nice red Jeep Wrangler Sahara We love this Car so much ;and this Guy make us feel special he make sure the we are good to go before we go home and he was texting us to make sure we made it safe ... he it’s so nice friendly and super helpful... Be the best guy to the beginning to the end Thanks for everything Rob More
by Micky
Employees Worked With
May 13, 2020
Outstanding Dealership. Purchased a gently used 2007 Nissan Sentra S with low miles and also in outstanding condition. Extremely smooth transaction from start to finish. Nissan Sentra S with low miles and also in outstanding condition. Extremely smooth transaction from start to finish. More
by fsteckiii
Employees Worked With
April 27, 2020
We can't say enough to express what an exceptional service we experienced dealing with Robert. He was courteous, respectful and professional and went over and above what can be expected. He even helpe service we experienced dealing with Robert. He was courteous, respectful and professional and went over and above what can be expected. He even helped me connect my phone to Bluetooth when we were already in our cars on the way out. The tank was filled to the top which is another sign of the appreciation and care this dealership provides for their customers. This was the best car purchase experience in our lives and we have bought quite a few cars! There were no pressure, no sales pitches, nor any hidden fees. The paperwork was processed quickly. We highly recommend this dealership and we will definitely be back for our next car purchase. Thank you, Robert! More
by M.kahsay
