Brilliance Honda of Crystal Lake

Trading in my CRV Max Ring was VERY pleasurable to work with. He was knowledgeable, friendly and helpful. I was there to have my 2017 CRV serviced, and I ended up pur Max Ring was VERY pleasurable to work with. He was knowledgeable, friendly and helpful. I was there to have my 2017 CRV serviced, and I ended up purchasing a new, 2019 CRV! Max was not pushy, at all. More

New CRV If everything we did went this smooth, life would be a lot easier ! Evan was our salesman, and he was terrific to work with. No BS, no hard sell, no If everything we did went this smooth, life would be a lot easier ! Evan was our salesman, and he was terrific to work with. No BS, no hard sell, no going back and forth. He was forthright and as honest as we could hope for. We drove an hour to look at a courtesy car, but it was sold during the time we left home until our arrival. He offered a couple others that were there, but we didn't like the colors, so he had a new one in the color of the one that sold, and was able to work the numbers to where it was almost the same price , which we then agreed to purchase. We then went to Vince in the finance dept, and he was great as well. No hard sell to buy an extended warranty, but we did anyways because of the sheer number of electronics on new cars now. One of the few times we bought a car and felt good about the experience. We highly recommend Brilliance Honda....worth the drive for sure !!! More

Excellent experience from start 'til finish. I came in as a person who was very discouraged and frustrated after 3 months of disappointing test drives of used cars. Topped off by a very scary sit I came in as a person who was very discouraged and frustrated after 3 months of disappointing test drives of used cars. Topped off by a very scary situation: I found a car I really liked. Almost bought it, but took the car to my own auto mechanic who checked it to see if it was a good car to buy. He discovered that the car was a serious mess bumper to bumper... completely un-disclosed by the dealer. So, I was on guard walking into Brilliance to start over. I remembered Robert Calhoun from an earlier test drive of a good 2017 Outback. He could tell I didn't like the feel of the car. He did not push me to look further. And gave me his card and said call or come and see me if you decide to widen your search. His attitude is pretty much the sole reason I decided to go back to Brilliance Honda. " I am ready to look at Hondas, Mr. Calhoun." And from then every single phase was peaceful and competently carried out. And I ended up with a new 2019 CVR EX. And I absolutely love it!! Much appreciation to Robert Calhoun, and Brett (in warranties) and everyone behind the scenes who worked hard to deliver a shiny new car, clean and oiled and topped off with a full tank of gas! In summary, I mainly worked with Robert, And found him to be a 10 in all areas... kindness; interest in what I was looking for; ethical; thorough; patient when having to explain things more than once; and very fair in the process of determining the price of the car. (I never dreamed it was possible to have a good experience during that part of car-buying..... but it was.) Time for me to stop. But I want to say to Kevin Keefe, I commend you on having such a well-run company, with employees who made me (and surely many others) want to recommend Brilliance Honda to my friends and family. Carolyn More

Painless effort in buying a new car I was pleasantly surprised how easy and painless it was to buy a new car. I had done my research and knew exactly what I wanted. I called ahead to a I was pleasantly surprised how easy and painless it was to buy a new car. I had done my research and knew exactly what I wanted. I called ahead to ask some questions before I came in to test drive my vehicle. When my husband and I arrived, we were greeted at the door. The assistant Manager gave the sales consultant the information and he did everything for us. We are happy with our new purchase. We were given an explanation of how the car operated plus were sent a tutorial to review what we may have forgotten by the time we got in the vehicle.. More

our Purchase there was made quick and easy. We love our new car and will make sure to refer others we know to your dealership. new car and will make sure to refer others we know to your dealership. More

Wonderful experience, Eva is great! Went to Brilliance Honda to get my first car, a Civic Hatchback EX, Eva was the person who helped me and she was absolutely wonderful. Gave me a lot o Went to Brilliance Honda to get my first car, a Civic Hatchback EX, Eva was the person who helped me and she was absolutely wonderful. Gave me a lot of great informative information and was an absolute pleasure in helping me. I'm not someone who knows a lot about cars and she was able to give me plenty of information and answered just about every question I had. Also just overall very friendly and honest. Thanks for the great service Eva! Also the car is great, I adore it. Highly recommend! <3 More

Wery good dealer ,professional employees , We just recently purchased a new Handa Odyssey 2019 from Brilliance Honda of Crystal Lake. Getting a new car can be quite stressful. However, working with recently purchased a new Handa Odyssey 2019 from Brilliance Honda of Crystal Lake. Getting a new car can be quite stressful. However, working with Gary and the team at Honda makes it a more pleasant experience. Thank you More

No pressure sale! Contacted salesman initially through email. Matt Rollak was helpful and provided us with answers to every question we asked. His responses were alw Contacted salesman initially through email. Matt Rollak was helpful and provided us with answers to every question we asked. His responses were always timely no matter the time of my email-even if the dealership was closed. There was never any pressure to rush a decision and "close the deal." He fully explained all the features of the car and the different options between models so we could choose which one made the most sense for us. He even set the radio to our favorite station before we took delivery. More

Great team one time visit buy on the spot really good price and services no worries fully reccomend for buying those new cars must visit one time price and services no worries fully reccomend for buying those new cars must visit one time More

Low key, helpful sales experience We got very attentive service from the moment we drove up. Max Ring was sincere throughout and did not ever give us a “hard sell.” We got very attentive service from the moment we drove up. Max Ring was sincere throughout and did not ever give us a “hard sell.” More