Brilliance Honda of Crystal Lake

Very satisfied customer! Great experience from beginning to end! I'd spent weeks researching compact SUVs on line and looking at vehicles on Cars.com. I found exactly what I Great experience from beginning to end! I'd spent weeks researching compact SUVs on line and looking at vehicles on Cars.com. I found exactly what I wanted and at the price I was willing to pay at Brilliance Honda.....4 hours away! When I called, Cindy answered and helped me through the hold process, got the vehicle ready, waited for my arrival the next day, returned my rental vehicle to the local Enterprise Co. and pretty much delivered on all my expectations. She explained everything about my new car, best practice for staying safe and even paired my cellphone. Brett went through the paperwork thoroughly, I paid and was back on the road home in just a couple of hours. I'm so pleased with the experience and my new car! Thank you! More

Easy, pleasant Loved working with Cindy Laudermilk! She was knowledgeable, friendly, and helpful. Best experience ever in buying a car. She continues to work with Loved working with Cindy Laudermilk! She was knowledgeable, friendly, and helpful. Best experience ever in buying a car. She continues to work with me to help me learn the car's new technology. Great service doesn't end with the purchase. More

Great experience This is my 4th Honda and probably not my last. Matt Darwit. was a great help. Very personable and knowledgeable of the car I purchased. This is my 4th Honda and probably not my last. Matt Darwit. was a great help. Very personable and knowledgeable of the car I purchased. More

Great customer service We came looking for a new second car. We had 2 models in mind. Our sales rep approached us with a warm greeting and was very helpful. She provided us We came looking for a new second car. We had 2 models in mind. Our sales rep approached us with a warm greeting and was very helpful. She provided us with brochures for the models we were interested in and brought out 2 cars for us to test drive that were the exact color and model with everything we wanted on them. She explained all the new features in both cars and answered all our questions. She even had us drive down bumpy roads (as well as smooth) so we could see how each car handled. We were very pleased with her service and her efforts to give us a reasonable deal on the car we chose. More

Favorite Dealership and Will Be Back Again! This was my second time buying at Brilliance Honda, and when I bought my first one I knew I would make the hour drive back just for the great experien This was my second time buying at Brilliance Honda, and when I bought my first one I knew I would make the hour drive back just for the great experience. Thank you to Mike for all of his help! More

A good experience Attention from staff was excellent. I am happy with my purchase 2019 honda civic hatchback. Drives like a dream. I would recomend to anyone to buy a Attention from staff was excellent. I am happy with my purchase 2019 honda civic hatchback. Drives like a dream. I would recomend to anyone to buy a honda. More

Poor customer service I bought my slightly used CR-V from Brilliance. First the air conditioning did not work and then the splash shield fell off on I 55. The service man I bought my slightly used CR-V from Brilliance. First the air conditioning did not work and then the splash shield fell off on I 55. The service manager at Brilliance blamed the Schaumburg dealership (who repaired the air conditioning). I found him unwilling to listen to anything I said and pointing the blame finger at the other dealership. No compensation or help was offered. Not good! I also had problems reaching the sales man who sold me the car. I left 3-4 messages and no return call. Then I found out he’d been out ill...but I was told he was coming in later that day or the next. I will not be returning to Brilliance! More

You found the car I wanted and gave me extended directions. Excellent service helping me find the right motor that is suited for me. Since I haven't had a new car for 14 years, I needed help in understanding a Excellent service helping me find the right motor that is suited for me. Since I haven't had a new car for 14 years, I needed help in understanding all the new features. Cindy gave me 2 and a half hours when I picked up the car to go through everything with patience and humor. Rick let me take the car for a long drive to help figure out which motor I wanted. Laurie gave helpful advice. Thanks everyone. More

Purchased a used car, great experience Rick Miller was the sales consultant I met as I arrived and it was a great experience from start to finish. I was not expecting that!!!! Pleasantly su Rick Miller was the sales consultant I met as I arrived and it was a great experience from start to finish. I was not expecting that!!!! Pleasantly surprised. He even watched my young kids as I signed paperwork!!! I would recommend him to anyone for sure. Thanks!!!! More

My next Honda will be purchased at Brilliance Very simple, straightforward, and hassle free experience. This is my second vehicle purchase from Brilliance and I plan to return for my third Honda v Very simple, straightforward, and hassle free experience. This is my second vehicle purchase from Brilliance and I plan to return for my third Honda vehicle soon. More