Brilliance Honda of Crystal Lake

Very good Buying Experience I had an Issue after I purchased my new CR-V I E-mailed Lauri Cavin the GM of the dealership She answered me in a timely manner and the problem was t I had an Issue after I purchased my new CR-V I E-mailed Lauri Cavin the GM of the dealership She answered me in a timely manner and the problem was taken care of. I will be back to purchase my next auto. More

Awesome Experience All I can say is Honda Brilliance is awesome walked out with a car with only 26,000 miles with only an average of a 640 credit score. Thankyou! All I can say is Honda Brilliance is awesome walked out with a car with only 26,000 miles with only an average of a 640 credit score. Thankyou! More

And we keep coming back! My wife and I just purchased our 7th and 8th cars from Brilliance over the past 5-6 years. Some of those card were for our kids. But what keeps us c My wife and I just purchased our 7th and 8th cars from Brilliance over the past 5-6 years. Some of those card were for our kids. But what keeps us coming back is Warren Choe. Warren treated like long-time friends the moment we came to buy our first car and we have kept coming back to deal with him. This time, we also worked with a gentleman named Jeremy who was extremely pleasant and helpful and made sure we didn't drive off the lot until we were very comfortable knowing the new features of our vehicles. Brilliance is clearly run by people who care about their customers. More

I recommend Brilliance Dan and Megan were very helpful and I am loving my new SUV. They were willing to negotiate with me to get to the price I wanted to pay. I would recomm Dan and Megan were very helpful and I am loving my new SUV. They were willing to negotiate with me to get to the price I wanted to pay. I would recommend Brilliance Honda to others. More

very pleasant. The salesman was very helpful and showed us the cars we were interested in. The sales process was very quick and smooth. We did not feel pressured. The salesman was very helpful and showed us the cars we were interested in. The sales process was very quick and smooth. We did not feel pressured. More

A good experience. Max was great to work with.Very knowledgeable and helpful.. We were happy that Brilliance Honda had the exact CRV in stock that we wanted. Max was great to work with.Very knowledgeable and helpful.. We were happy that Brilliance Honda had the exact CRV in stock that we wanted. More

Great Dealership. Great Customer Service. I generally lowth car shopping...but I have endes up purchasing 2 new Hondas from Brillance Honda in the last 17 months. Both times I have been extrem I generally lowth car shopping...but I have endes up purchasing 2 new Hondas from Brillance Honda in the last 17 months. Both times I have been extremely impressed with the sales staff, finance staff, and management to work with me. We currently own a 2006 Toyota Sienna and came to Brillance as a last stop before making another Toyota purchase, but each time got a better deal on a better product. I work in aircraft maintenance and have always worked on cars/motorcycles/boats...so I'm very cautious about who I allow to work on my vehicles. I have had maintenance work done at Brillance and have been impressed. The workmanship and value are both great and I trust this dealership. More

Very friendly and not pushy. Easy to work with. I went to get a service on my 2015 and was looking for a deal on 2018. Salesman was kind to let me know what options were available and no pressure o I went to get a service on my 2015 and was looking for a deal on 2018. Salesman was kind to let me know what options were available and no pressure on what I wanted. Just wanted me to be happy of what I wanted. More

Friendly, efficient and pressure free. Every person we worked with was very helpful. Options were presented but at no time was there pressure to purchase anything other that what we wanted Every person we worked with was very helpful. Options were presented but at no time was there pressure to purchase anything other that what we wanted. We had to order our Ridgeline, but before doing so Max, our sales person looked to see if any were available. Alas, none were, but the one we ordered came in early. Great experience. More

No issues. I enjoyed it. My dealer was friendly and knowledgeable. He took his time with me and answered all my questions. The service department gets things done in a timel My dealer was friendly and knowledgeable. He took his time with me and answered all my questions. The service department gets things done in a timely manner as well. Thank You!! More