Brilliance Honda of Crystal Lake

Great overall experience! Happy Returning Customer ! I have now purchased my 6th vehicle from Brilliance Honda. It was nice to deal with the same salesman since 2012! Mike Houston has always been availab I have now purchased my 6th vehicle from Brilliance Honda. It was nice to deal with the same salesman since 2012! Mike Houston has always been available for all of my new vehicle inquiries. We have laughed about some of my purchases during a snowstorm. Mike had to go out to separate off-site lot to bring up the vehicle I needed. Ever since then I have been a loyal customer of his. Also dealing with the same sales manager ,Warren Choe directly. Made negotiating the final price a breeze. So much better than waiting for the salesman to go back and forth time and again with offers. Much appreciated guys! See you all again for my next purchase. More

overview We felt we had a very good sales person. He was knowledgeable and friendly. Answered all our questions and gave us different options. He explained thi We felt we had a very good sales person. He was knowledgeable and friendly. Answered all our questions and gave us different options. He explained things about the car after we made our purchase which were helpful. More

Extremely happy! I briefly explained what I was looking for and presto, it was as if Sales Rep. Ryan Hansen read my mind! I was very happy with the entire process from I briefly explained what I was looking for and presto, it was as if Sales Rep. Ryan Hansen read my mind! I was very happy with the entire process from start to finish! More

Great people My purchase moved along at a brisk pace after we came to an agreed price.. All add-ons were promptly installed to my satisfaction. I would recommend y My purchase moved along at a brisk pace after we came to an agreed price.. All add-ons were promptly installed to my satisfaction. I would recommend your dealership to anyone I know who is looking for a new car. More

Good experience Purchasing a new HR-V here was a good experience. The dealer knew the value of my trade-in without low-balling the price, and gave me a good deal on Purchasing a new HR-V here was a good experience. The dealer knew the value of my trade-in without low-balling the price, and gave me a good deal on the new car. No haggling necessary - the final price came in under my expectations at the first proposal, and I do a lot of research ahead of time. More

Outstanding!!!! I have bought 2 Honda's from Brillance and Jeff Deters is the best car person I have ever dealt with. From 1st contact to delivery A+ experience. I have bought 2 Honda's from Brillance and Jeff Deters is the best car person I have ever dealt with. From 1st contact to delivery A+ experience. More

Competive and Easy to Deal With Brilliance Honda presented an extremely competitive price right off the bat. There were no games or any wear-you-down-tactics. Honda's are pretty wel Brilliance Honda presented an extremely competitive price right off the bat. There were no games or any wear-you-down-tactics. Honda's are pretty well equipped at each trim level and they don't try to distort your choice and the final price with over-priced dealer-installed options. It's a straight-up car the way it should be. This was the buying experience we all want but rarely get. The staff is friendly, knowledgeable and helpful. In the car and dealer exploration phase they responded quickly with any and all information I requested. They were completely open and transparent regarding their offer. This was probably the fastest and easiest car purchase I have ever made and I have bought many cars over the years. Even the head of the Service Dept came by to introduce himself before we left. They are all proud of their dealership and as far as I'm concerned, they have a right to be. I actually walked away from a dealer who, instead of trying to fairly compete, chose instead to disparage any dealer as probably shady making a more competitive offer like Brilliance Honda. I don;t think anyone would go wrong coming to Brilliance Honda first. You will probably find the deal you want. More

Leasing of a HRV The leasing experience was easy with no pressure. Eva Gagliardi was very knowledgeable about the HRV and the its features,. She was also familiar wi The leasing experience was easy with no pressure. Eva Gagliardi was very knowledgeable about the HRV and the its features,. She was also familiar with the leasing terms and conditions, which was helpful as this was our first time car lease. She was a pleasure to deal with. More

NEW PURCHASE Ryan is a great guy. Very informed about the car's. Sold us a wonderful car. Friendly, The staff members that we came in contact were all friendly. Ryan is a great guy. Very informed about the car's. Sold us a wonderful car. Friendly, The staff members that we came in contact were all friendly. More

no nonsense Very pleased with the entire buying experience. Offered a fair price from the start so minimal negotiating necessary. I would definitely buy from th Very pleased with the entire buying experience. Offered a fair price from the start so minimal negotiating necessary. I would definitely buy from this dealership again. More