Brilliance Honda of Crystal Lake

I thought all went well. The sales and finance did great. Max was very professional and sold us the car that fit are needs. Megan in finance also was very professional and helped us with all needed paper work Max was very professional and sold us the car that fit are needs. Megan in finance also was very professional and helped us with all needed paper work so we could drive away very pleased. More

Pushy and unresponsive. My key was not unlocking the door of my Civic. I thought OK I have a 125,000 warranty. When I took it to Honda of Kenosha in mid March 2017 after just My key was not unlocking the door of my Civic. I thought OK I have a 125,000 warranty. When I took it to Honda of Kenosha in mid March 2017 after just spending almost a thousand dollars for scheduled maintenance I told them about the key not working. Service person Joe said the warranty would not cover it because it may have rusted or something and it was probably not broken. Hey if something does not work I think it is broken. The battery in my remote died one day and I could not get in my car with the key in the door. I had to get my other remote. I spend almost a thousand dollars and they can't fix a little thing like that under warranty? I'm sorry I ever got that warranty. I think that cost about $800. Those warranties are not worth the paper they are written on but I gave in to high pressure tactics by a finance person at Brilliance Honda in Crystal Lake, Illinois when I bought the car in 2013. I'm never getting an extended warranty for a Honda again. They are a rip-off. If something is not working through no fault of my own it should be fixed under warranty. It would be a manufacturing defect. And I am never buying a car from Brilliance Honda again because of their high pressure pushy tactics. So about a week later I took my car my car to Brilliance Honda where I bought the car and see if they would do anything. They said that maybe it was a car accident that may have broken it by peeking through some hole in the door. I was not in a car accident that would cause that. They wanted to charge me a hundred dollars to take off the inside of the door to look at it. So I don't know how they could tell anything by peeking through a hole. I said what about the warranty. They said they had to see if it was broken and if it was not I would have to pay. I said if it is not working it is broken. Then they said that when it was in a body shop for a scratch on my car, not from a crash, the body shop forgot to reconnect something with the door lock mechanism. So Brilliance Honda was useless also. If my radio does not work from lack of use or my parking break or my windows don't open or anything else does not work it should not be by lack of use. So I took it to the body shop and they said that that nothing was disconnected and there was no rust so that was not true what Brilliance Honda or Honda of Kenosha said happened. The body shop said that it just failed probably from lack of use. It was not rusted or broken from an accident like the Honda dealers said. And the body shop fixed it for free because I was a loyal customer. But it was not the body shops fault it did not work and they should not have had to fix it but they were kind and not greedy like the Honda dealerships. More

Outstanding honest and trustworthy salesman - Gary Cotshott Gary Cotshott is great to work with. Second auto purchased from him. Easygoing, no pressure, honest, customer service oriented, no games, ethical, t Gary Cotshott is great to work with. Second auto purchased from him. Easygoing, no pressure, honest, customer service oriented, no games, ethical, thorough, trustworthy, friendly. More

Great experience! We were created right away upon arrival at the dealer even though it was cold and windy outside. Evan was kind and very helpful with the MANY question We were created right away upon arrival at the dealer even though it was cold and windy outside. Evan was kind and very helpful with the MANY questions that my husband and I had. The sales team did everything they could to help us purchase a new vehicle at a great price. I highly recommend them!! More

Great Dealership I purchased a Honda Pilot back in March 2015. I was looking for a 2014 until the dealer showed me that a new 2015 for less than a 2014. I took the 75, I purchased a Honda Pilot back in March 2015. I was looking for a 2014 until the dealer showed me that a new 2015 for less than a 2014. I took the 75,000 mile service plan and have been very pleased. Brilliance Honda has been great with ALL of my needs and I am always trying to convince friends and family to buy a Honda, so I can send them there. More

Lauri, Ben, and Warren are outstanding Lauri gave me the best sales experience that I have ever had. Ben gave me the best service experience that I have ever had. Warren gave me advice af Lauri gave me the best sales experience that I have ever had. Ben gave me the best service experience that I have ever had. Warren gave me advice after I had a very negative experience with another dealership. More

2017 Civic Lease Great dealership very professional . Eva was great took the time to go over car . This was seemles transaction very professional for beginning to end. Great dealership very professional . Eva was great took the time to go over car . This was seemles transaction very professional for beginning to end. Thanks Bob More

5th car purchased or leased from Brilliance Honda We are very loyal customers of Brilliance Honda because of our salesman, Gary Cotshot! He is very professional, cordial, and honest! He is a pleasur We are very loyal customers of Brilliance Honda because of our salesman, Gary Cotshot! He is very professional, cordial, and honest! He is a pleasure to work with! We also love the Honda product! The only negative comment I can make is that it takes TOO long. It seems like most of the time is spent just sitting and waiting! It should be a more efficient process. If it were easier, more people would come in to buy. No one wants to spend 5 hours to buy a car! More

Pleasant new car purchase, really? Yes really! The salesman set the bar high. Friendly, polite and considerate and he acted that way. We had a delay, causing an trip for me, in the proc Yes really! The salesman set the bar high. Friendly, polite and considerate and he acted that way. We had a delay, causing an trip for me, in the process due to computer down time. But the dealership tried to make it up without me asking for some consideration. More

Great service I have learned to expect great service over the 7 years I have dealt with Brilliance and this visit was no exception. Kudos to all! I have learned to expect great service over the 7 years I have dealt with Brilliance and this visit was no exception. Kudos to all! More