Brilliance Honda of Crystal Lake

We spent lots of time researching for our new vehicle. It was the best thing that could have happened coming back to Brilliance Honda. Damien Fadowski in sales was fantastic. Darrell Herbert in finance wa It was the best thing that could have happened coming back to Brilliance Honda. Damien Fadowski in sales was fantastic. Darrell Herbert in finance was so patient and informative. Complete transparency throughout the car buying experience. We also give there service department high marks. If your looking for a positive car buying experience do yourself a favor and visit Brilliance dealerships. More

Brilliance Honda at Crystal Lake, IL is definitely a place you need to communicate before you buy a car. Special thanks to Tara M., the Internet Sales rep, who found our car and Matt D., the Sales re place you need to communicate before you buy a car. Special thanks to Tara M., the Internet Sales rep, who found our car and Matt D., the Sales rep, who made our life easy during the process of signatures. Last but not least the Finance rep (forgot his name) that helped us to understand our options and proceeded our payment. I need to underline how professional the team was during the search process but also during our visit at the dealer while pick up the car. We explained from the beginning what we look for, and Tara provided the options based on incoming inventory. She never tried to discuss something else as an option or been what many salespeople try to do, so we really appreciated that. We requested even a better price or discounts, and she wanted to check what of our requests can be approved from her supervisors. Thanks a lot Tara and your inventory Manager that assisted to find this incoming car. Matt is really a salesperson everyone would like to have. Replying all our questions, he was even kind to take us outside and show us a tinted window as an example when we brought this on discussion. He explained a lot of things to us and ensured when we left, we didn't need any further help We spent some time looking for our new Passport and had bad and unpleased experiences in different locations, so we highly appreciate the Brilliance's personnel professionalism and honesty on our research and process of buy. Thanks everyone and see you for oil change! More

We were very happy with the service and with Dave Asbach our sales person and Dave Nielsen. our sales person and Dave Nielsen. More

Very positive experience! Brilliance Honda is a great dealership! I will purchase another Honda from this dealer again. Brilliance Honda is a great dealership! I will purchase another Honda from this dealer again. More

Brilliance Honda is amazing. The service the staff everyone is so nice, super knowledgeable, and answered and helped with any questions I had. I just purchased my lease and I can The service the staff everyone is so nice, super knowledgeable, and answered and helped with any questions I had. I just purchased my lease and I can’t say enough about how amazing everyone is. They made my purchase experience super easy. I would recommend everyone to Brillance Honda and I for sure will be a returning customer. Megan, the salesmen and the Finance dept were all super helpful and made my buying experience so special. More

Great Dealership. 5th car my family purchased. James and Darrell did a great job. Will buy from this dealer again in future. 5th car my family purchased. James and Darrell did a great job. Will buy from this dealer again in future. More

Extremely attentive , overall great experience purchasing my new BMW. Everyone from management to sales were professional every step of the way. my new BMW. Everyone from management to sales were professional every step of the way. More

Matt was absolutely amazing to work with! He made the entire car-buying process smooth, stress-free, and actually enjoyable. He was honest, patient, and took the time to answer all of my ques He made the entire car-buying process smooth, stress-free, and actually enjoyable. He was honest, patient, and took the time to answer all of my questions without any pressure. I got a great deal and felt confident in my purchase. Also, huge thanks to Warren Choe, the Sales Manager, for making everything come together seamlessly. The teamwork and professionalism really stood out. Highly recommend working with this team if you’re looking for a great car-buying experience! More

Best Dealer experience ever! ! Tara, Matt, and Darrell made the entire process enjoyable and efficient. The entire process took less than 18 hours from my initial inquiry on a v ! Tara, Matt, and Darrell made the entire process enjoyable and efficient. The entire process took less than 18 hours from my initial inquiry on a vehicle, to me showing up for a test drive and driving home in my new Pilot! I now own two vehicles from this dealership, and I will be looking to buy a third from them later this year! More

Best experience we have had buying a car. Tara, Matt and Darrell were efficient, fair and totally customer focus. Tis dealership has also top notch facilities Tara, Matt and Darrell were efficient, fair and totally customer focus. Tis dealership has also top notch facilities More